Warranty Work - Cathy Speir
Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.
Purchase of Ford Certified/Pre-owned 2015 Ford Taurus - Taurus
This purchase was by far the easiest, non-intimidating car purchase we have ever encountered. Mr. Anderson was knowledgeable and extremely helpful in guiding us through the whole purchasing experience. He patiently explained every single step of buying a certified/pre-owned vehicle. And believe me there is an awful lot that goes into the process. So as time consuming as it was, we wanted and needed to hear and understand all the steps. He made it easy! Buying a car is an expensive undertaking for us. He made us feel like he appreciated our business and would be there for us if we had questions or needed any additional service.
This visit was to purchase a car, NOT a service visit.
Extremely bad experience. - KillingEmo
August 1 - I called Classic Suzuki in Birmingham AL and spoke with Jason in parts. I needed all 3 fuel lines for my 2004 Suzuki Verona. I was told by Jason in the parts department that They could get all 3 lines in within a few days from Pennsylvania and quoted a price of $26.24 plus $30 shipping.
After a few days, I still had not heard anything and noticed that no money had been taken out of my account. I was told that only one part came in from PA, the other two were coming from other states and had not been received yet. I was then told that since they were going to be shipped to a garage, the shipping would only be $12, bringing the price from total $56.24 down to $38.24.
Several days later, I still had not heard anything, so I called again. I was told that the second part had been received, and was still waiting on the 3rd part.
I had been in contact at least 2 times per week for a couple more weeks and finally asked Jason to call the shipper and ask for an estimated time. He said he would and get back to me that day. 2 days later, still not hearing anything, I called again and Jason told me that the third part was on back order. I told him just to ship the two parts. On August 29, 2014 I received a call and was told that they were being shipped and wanted to confirm my debit card number again. I was charged $107.50, more than twice the amount I was quoted, and still one part short. I went ahead and paid for it. I was told that the parts should arrive Friday August 29, 2014 or Saturday August 30, 2014.
Still no parts arrived, I called again on Tuesday September 2, 2014. I was told the parts should have shipped. The third part did finally come in, and it was in the box.
On September 4, 2014, I received a call from Jason saying that the parts would not be shipped until I paid $78 more. I cancelled the order.
Originally quoted $26.24 + $30 S&H = $56.24
Re-quoted $26.24 + $12 S&H = $38.24
Re-quoted again and paid $107.50
Re-quoted again to add another $78 = $185.50
34 days later, more than 3 times the original quote and almost 5 times more than the second quote, and still no part.
Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1
Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.