Warranty Work - Cathy Speir
Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.
Exceptional service - Cherokee8
This dealership, specifically Scott Sledge, went out of the way to take care of me and make sure I was happy with their service. I will recommend them to everyone I know that is looking for a vehicle.
Beware - read all their reviews - Bad - beware - go elsewhere
On Saturday 12/1 I went to Ernest Mcarty Quick Lube to have rear brakes/rotors put on my van, my sole source of income (I sat there 5 hours for them to put rear brakes on)
I went home, then next day I drove the van Monday 12/3 it was making a squeaking sound and could smell brakes, I called Vincent (service writer) he said bring it by to look at (I was in Hoover), as I headed that way on I-65 it locked up for a split second then was shaking like crazy (I almost wrecked getting off to the side of the freeway), I feel it was seconds from entire axle/wheels coming off or catching fire, I had it towed to their shop.
Next day Tuesday 12/4 they (Ernest Mcarty Quick Lube) said it was their fault and they would make it good, Bonnie (service mgr) said it needed entire rear assembly (but they couldn’t locate one) but they had a guy that could refab and fix it so I would be out by Friday 12/7 (I ended getting it out on Wednesday 12/12 during this time I checked and there was plenty of rear assembly’s available on 12/4), next morning Thursday 12/13 driving to Hoover same axle locked up again (had it towed to their shop), on Friday 12/14 Bonnie said they would order a new rear assembly “emergency ship” on Monday 12/17 that it would be there by Wednesday 12/19 at latest (it arrived per Bonnie on Saturday 12/22), I got van back Sunday 12/23
I spoke with Lee Mcarty on Friday 12/21 (about reimbursement of my 23 days of lost income), he assured me he didn’t do business like this and he would get with me and work out a settlement of my lost income (it’s now 1/6/2019 and I have not heard from him even after calling)
SO, I guess in fact this is how they do business (especially after reading their google/Facebook reviews, wish I had read them first😬)
I encourage everyone to read their reviews before visiting them!!!
Extremely bad experience. - KillingEmo
August 1 - I called Classic Suzuki in Birmingham AL and spoke with Jason in parts. I needed all 3 fuel lines for my 2004 Suzuki Verona. I was told by Jason in the parts department that They could get all 3 lines in within a few days from Pennsylvania and quoted a price of $26.24 plus $30 shipping.
After a few days, I still had not heard anything and noticed that no money had been taken out of my account. I was told that only one part came in from PA, the other two were coming from other states and had not been received yet. I was then told that since they were going to be shipped to a garage, the shipping would only be $12, bringing the price from total $56.24 down to $38.24.
Several days later, I still had not heard anything, so I called again. I was told that the second part had been received, and was still waiting on the 3rd part.
I had been in contact at least 2 times per week for a couple more weeks and finally asked Jason to call the shipper and ask for an estimated time. He said he would and get back to me that day. 2 days later, still not hearing anything, I called again and Jason told me that the third part was on back order. I told him just to ship the two parts. On August 29, 2014 I received a call and was told that they were being shipped and wanted to confirm my debit card number again. I was charged $107.50, more than twice the amount I was quoted, and still one part short. I went ahead and paid for it. I was told that the parts should arrive Friday August 29, 2014 or Saturday August 30, 2014.
Still no parts arrived, I called again on Tuesday September 2, 2014. I was told the parts should have shipped. The third part did finally come in, and it was in the box.
On September 4, 2014, I received a call from Jason saying that the parts would not be shipped until I paid $78 more. I cancelled the order.
Originally quoted $26.24 + $30 S&H = $56.24
Re-quoted $26.24 + $12 S&H = $38.24
Re-quoted again and paid $107.50
Re-quoted again to add another $78 = $185.50
34 days later, more than 3 times the original quote and almost 5 times more than the second quote, and still no part.
Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1
Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.