7 Arizona Mitsubishi Dealers

First class experience! - lsutygr

First class experience! Caleb was an amazing salesman! Being from out of state he was very attentive and was able to send me pictures/videos of the cars I was interested in. Once I settled on the car, it was smooth as glass! Flew in, Caleb grabbed me from the airport and took me to see my new car! The dealership is amazingly clean, friendly has an amazing coffee machine (seriously, go get some coffee there!). Juan in finance is the man for the job! He took me through the paperwork fast but thorough. Caleb checked in on me several times after purchase to make sure I was still happy and of course I was! Go see Caleb and you won’t regret it!

Dishonest, pushy, predatory. - avocadofajita

Dishonest, pushy, predatory. That was my experience at Quebedeaux with Luis Flores. Car took forever to be ready for me to drive off the lot, was told two days and it ended up being much longer. Sold me on a tire plan that doesn't even cover the tires on the car. Sold me into a service contract which apparently has 5 more pages that I have never been able to see. All the times I ask for a copy of it, I only get the first page. I had my car taken in today to find out zero of my items are covered by either plan. Forced me to buy auto insurance with a rate of almost 400/mo vs. a plan I could get with Geico or Progressive for 128/mo. QBDX is predatory and hungry for money and will take advantage of you if given the opportunity. They never mention service plans or any coverage that you might have when you bring the vehicle in, then act surprised when you tell them you have one, as if it's some kind of disappointment to them.

Outstanding. EARNESTO was fabulous - Dan B

Amazing experience. EARNESTO was great in follow up on choosing tires and scheduling appt. His time to install 4 tires exceeded my expectations. Well done and thank you!

Note: This was the location in Scottsdale on Indian - FrankieGarcia

Note: This was the location in Scottsdale on Indian School Road and the 101 freeway Absolute 10/10 experience. I purchased my previous vehicle through another dealership in the Mark network and the level of professionalism and service was top notch and consistent The sales rep I worked with, Nico, was awesome. He was extremely hospitable, knowledgeable, and delivered great service. He helped take care of every step in the process, from vehicle options and selection, to financing and closing Juan in the finance department too was friendly, patient, and went above and beyond to get the deal secured Thank you Nico, Juan, and everyone at Mark Mitsubishi for taking care of us, I am a customer for life

After having done business in the past with the Chapman... - DJ_78

After having done business in the past with the Chapman auto group, I thought this would be an easy enjoyable purchase. I was VERY VERY WRONG! On May 11th I went into Chapman Mitsubishi/Hyundai with the purpose of purchasing a used vehicle and trading in my worn out 2006 lancer. After meeting with the salesman I had figured out which vehicle I wanted and what I was willing to pay. With in 2 hours they had the deal hashed out and I was signing the paperwork. After I getting everything done we agreed that I would take ownership of the car on Wednesday the 15th so it could get the full 60k servicing before I drove it off of the lot. Come wednesday the 15th i call the salesman to make sure the car is ready so I dont have to drive 35 miles across town to pick it up to find out it wasnt done. Well guess what, it isnt done. Well now it will be ready thursday for sure. Thursday rolls around and now it will be done on friday. Friday I call and there is still an issue with it being ready so I requested to speak with a manager to find out what the hang up is. Turns out the car I had purchased hadnt had its deal completed so Basically I was waiting to purchase a car that the dealership didnt even own yet. Thankfully I hadnt left the lot with it. Come saturday I showed up at the dealership promptly at 9 and explained to them that if the deal isnt done with the car I chose, then I want to be put into something else... They assured me the deal for the car is now complete and the car is mine to take with a slight modification to the loan, a slightly lower interest rate, so no complaints. Well now that I have the car I assumed we were good to go.. after the first week of owning the car I get a call that the deal had to change because they screwed up on the paperwork. so I go in sign the new paperwork and off I go again. at this point the Lancer payment date came and went .... after another week I call the lender who holds my lancer note only to find out they have yet to be contacted by the dealer. I call Chapman and they say they are running a little behind on their paperwork but will get it finished before the next payment date. Well another week passes and I get called to go down once more cause they payment term needed to be adjusted.. This is fine, Im good with a shorter term and slighty higher payment as my total is now even lower. I have also during this time had several other issues with their finance person that Im not going to bring up cause they have as of last week been let go.. The last time i signed the paperwork the finance guy assured me that they would get it sent in the very next day as they were running close to the 30day mark from where I initially applied. This was thursday June 6th. Today June 15th I get a call from the finance manager that they didnt get the paperwork in in time and now they had to run my credit again and because they ran it through 20 different lenders the first time and now that i have 2 late payments on the Lancer that they have had for over a month, they cant get me financed. I asked what the xxxx happened with getting my paperwork in in time and he says "oh I guess we dropped the ball" with a chuckle. I now am supposed to bring the car back on monday if they cant find a new finance group to take the loan or to get a co-signer which I dont want to do. Yes my credit wasnt great before this as I had just gone through a divorce but they had found me financing and it was what I wanted. Now my credit score is even worse off, I get nothing out of it and they plan on charging me for the month that I had the car, while they have had my Lancer for the same time frame. And I am supposed to just accept the fact they dropped the ball as an answer to why this whole deal fell through. I am very disappointed with this dealership and their people share no concern for their own failures in this deal. I will never shop here again and I have made sure to spread this to everyone I know looking for a car. AVOID THIS DEALER AT ALL COSTS!! While the salesman I worked with was great!, the rest of the people who work here dont care and dont take accountability for their short comings with the paperwork.