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Joshua Gaffney has been my service advisor for 13yrs. The... - bavideo.bob
Joshua Gaffney has been my service advisor for 13yrs. The professionalism and service I receive from Joshua and the service department is exemplary. I'd recommend INFINITI OF PEORIA to everyone. Great and Outstanding experience every time I've had either of my Infiniti vehicles serviced.
Top Reviewed Service Specialists At This Dealership
Internal Service Consultant
Luxury speaks for itself!!! - ibrown77
For fourteen (14) years we've been a Customer of Scottsdale, we've never been disappointed. As Service Consultants, John Cady and Andy Morgan have made owning an Infinti a very Pleasurable experience.
Best dealer experience in town. The service tech Phil... - Andrew
Best dealer experience in town. The service tech Phil has years of Nissan and Infiniti experience. He is a true professional. Great job thank you!!
Awesome customer service! Feel like I can trust this... - Julez
Awesome customer service! Feel like I can trust this dealership with mechanical services. Price on services are reasonable. Will definately be back to get the rest of my car's services completed.
Infiniti services are excellent I am a very satisfied... - LadyBugg13
Infiniti services are excellent I am a very satisfied customer. I will recommend it to my friends and family.Seriously. Just recently, I referred someone.
I had major body work done on my car. I was asked to... - DanRyan
I had major body work done on my car. I was asked to take the vehicle when it still had unresolved problems. Since then I have had to bring the car back to have the door adjusted, hatch adjusted, and twice because local glass shops can't get a windshield to fit correctly. Every time I get the well, we have a life time warranty just bring it back. I don't want to bring it back, I want it fixed right the first time. Nice people but very disappointed in the results. The response I get is, "I don't know why it won't fit". I expected better quality, better service, and better handling of the problem.
I expected Moore and I got a lot less :(
Car was left with paint dust on dash. Grease on door handle - John Hafer
Paint dust on dash. Paint on under dash. Paint on rubber gaskets & glass. grease on door handles & interior leather. Glass molding was not installed correctly. Repairs to paint came off on first wash.
Not what I expected from a Lexus Repair shop. This repair was done at the Speedway Location. Have had repairs done on other Lexus here without problems.
Not honest - Marilyn
1.0 star rating 3/8/2017
I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.
Fantastic service! Will definitely come back. Everyone... - Mayandmarc
Fantastic service! Will definitely come back. Everyone from the the courtesy driver, cashier, and service people were very pleasant and friendly. Oh, and the Danish, tea/coffee, and popcorn is a nice touch. Waiting area with big screen TVs is comfortable. Nice attention to customer needs.