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My personal experience with Crain Mazda - Blessed2019
100 stars for excellent service. The young man that initially greets you..... Professional and very mannerable. I work with his mom and she has been congratulated for a wonderful son.
100% Trustworthy - pat.fultz.18
I've been taking my 1994 Honda Prelude (my baby) to Honda Pro for several years now. They use only Honda parts and the quality of work is superb. They never try to push more service on you like some tend to do, they just put comments on your receipt letting you know any recommended work that might need to be addressed at some point.
Always friendly and helpful!
Good afternoon McLARTY Nissan dealership. I have recently... - mac25490
Good afternoon McLARTY Nissan dealership. I have recently had my 2015 Nissan Versa serviced at your service center. I scheduled a appointment with my service advisor Jordan Camp. Upon my arrival on Saturday April 11 I was greeted by Jordan. He explained to me in detail what services were going to performed on my vehicle. Jordan was very knowledgeable about all services that were going to take place that morning on my vehicle. Just want to give Jordan a high five for his excellent service and his job knowledge as a service advisor. Sincerely Michael Cox.
Terrible treatment with customers, not being specific or... - KK
Terrible treatment with customers, not being specific or clear..more waiting time, rude answers, not recommend this place to any of future friends or someone
IF I COULD GIVE ZERO STARS I WOULD THIS PLACE HAS NO... - KJ
IF I COULD GIVE ZERO STARS I WOULD THIS PLACE HAS NO INTEGRITY PERIOD. MY CAR WAS BROUGHT INTO THIS PLACE BY ONE OF THERE TECHNICIANS. IT WAS PICKED UP FROM MY HOME THE GENTLEMEN HAD A VERY DRY PERSONALITY AS I GAVE HIM THE KEYS TO MY CAR BY THE TIME I GOT INSIDE MY HOME HE ZOOMED AWAY IN MY CAR. A DAY LATER I GET A VIDEO OF THEM GOING THROUGH A EVALUATION OF MY CAR AND OVERALL MY CAR WAS NOT BAD. HOWEVER, THERE WAS A PART WHERE MY CHECK ENGINE LIGHT WAS MENTIONED WHICH ALARMED ME BECAUSE THAT LIGHT WAS NOT ON PREVIOUSLY BEFORE THEY PICKED UP THE CAR. I RAISED A QUESTION TO AN ADVISER BY THE NAME OF JEREMY WHO GOT EXTREMELY DISRESPECTFUL AND RUDE AS IF HOW DARE I ASK HIM A QUESTION LIKE THAT ABOUT MY CAR. I ONLY WANTED A EXPLANATION BECAUSE MY CAR DIDN'T LEAVE HOME LIKE THAT. I EXPLAIN TO HIM I'M ONLY ASKING THE QUESTION AS ANYONE WOULD BECAUSE I WANTED MY CAR BE DELIVERED BACK THE SAME WAY AS IT LEFT MY HOME. HE STARTED TO OVERTALK ME AND NOT ALLOW ME TO GET A WORD IN. I WAS THEN ASKED ABOUT THE LOANER CAR THEY GAVE ME TO DRIVE AS IF I'M SUPPOSE TO BE OVER THE MOON. I WANTED MY CAR EITHER WAY. I FELT SO INSULTED WITH THE WAY HE WAS SPEAKING TO ME. HE EVEN STATED MY CAR RAN LIKE CRAP WHICH IS A HUGE INSULT. I EVENTUALLY ASKED TO SPEAK WITH HIS MANAGER BECAUSE OBVIOUSLY WE WERE NOT GETTING ANYWHERE. COME MONDAY MORNING I SPOKE WITH THE SERVICE MANAGER MICHAEL WHO AT FIRST SEEM LIKE HE WAS GOING TO RECTIFY THE ISSUE BUT GAVE ME A BACK HANDED APOLOGY SAYING I'M SORRY FOR HOW YOU WERE TREATED BY JEREMY BUT HE IS NOT USUALLY LIKE THAT. WHY EVEN APOLOGIZE IF YOU'RE GOING TO MAKE EXCUSES FOR SOMEONE'S WRONGDOING OR POOR BEHAVIOR. MICHAEL THEN ASKED ME TO PAY FOR HALF A DIAGNOSTIC TEST AND A COMPRESSION TEST WHICH WAS NOT COOL. WHY WOULD I HAVE TO PAY FOR THESE THINGS WHEN ALL I WANTED WAS MY CAR GIVEN BACK TO ME THE SAME WAY I GAVE IT TO THEM. JEREMY WAS TRYING TO SELL ME BRAKES EARLIER IN A CONVERSATION. I KNOW THEY ARE IN THE BUSINESS OF TRYING TO MAKE MONEY I GET IT BUT YOU CAN'T FORCE THAT ON ANYONE AND DOES NOT GIVE YOU THE RIGHT TO LIE ON A CUSTOMER WHEN THEY TELL YOU THEIR CAR DIDN'T HAVE A CHECK ENGINE LIGHT ISSUE WHEN IT LEFT HOME. THE STORY IS REALLY LONG YOU GUYS THEY DIDN'T EVEN BRING MY CAR BACK TO ME THEY WANTED TO COME PICK UP THE LOANER AND HAVE ME TOW MY OWN CAR BACK THEY OFFERED TO TOW IT BACK AT FIRST WITHOUT DIAGNOSING A ISSUE THAT OCCURRED IN THEIR POSSESSION WHO DOES THAT THE REASON THEY TOOK THE TOWING OFFER BACK WAS BECAUSE THEY SAID THEY SPENT $250 ON A DIAGNOSTIC IN WHICH ANYBODY WITH COMMON SENSE, NO THEY NEVER SPENT THAT MONEY AND THEY DIDN'T WAN TO PAY A OUTSIDE TOWING COMPANY TO TOW MY CAR BACK TO MY HOME WHAT HAPPEN TO COMMON COURTESY I GAVE THEM THE LOANER BACK WITH NO ISSUES THE SAME WAY I RECEIVED IT AND THEY GAVE ME MY CAR BACK WITH NOT ONLY A CHECK ENGINE LIGHT ON BUT A BATTERY LIGHT AND A POWER STEERING LIGHT IN WHICH I KNEW NOTHING ABOUT. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE PLEASE BE CAREFUL GUYS THINK BEFORE YOU GO TO THIS LOCATION IF YOU LOOK INTO THE REVIEWS ON THIS LOCATION YOU WILL SEE ECHOES OF THE LIES THAT MAY BE POTENTIALLY TOLD BY CERTAIN EMPLOYEES AT THIS PLACE. I KNOW I'M A FAIR PERSON AND WON'T PUT ANYTHING ON A PERSON THAT SHOULD NOT BE BUT THEY COMPLETELY SCREWED ME OVER. YES, MY CAR IS A 2005 HOWEVER IT ONLY HAS 74,000 MILES ON IT. I'M NOT DUMB. I'M WRITING THIS REVIEW AS A WARNING FOR FUTURE CUSTOMERS TO BEWARE. RECORD EVERYTHING TAKE PICTURES DO IT ALL BECAUSE THEY WILL LIE. THEY MAY TRY TO WRITE A RESPONSE SAYING THEY TOOK CARE OF ME BUT IT'S ALL A LIE. THERE ARE SO MAY OTHER DEALERS YOU CAN VISIT BUT I WOULD THINK TWICE ABOUT THIS SUPERIOR MAZDA ONE IF YOU'LL LIE YOU STEAL MY GRANDMA ALWAYS SAID THAT ABOUT PEOPLE AND THAT IS SO TRUE BECAUSE THEY LIED AND THEIR CUSTOMER SERVICE SKILLS ARE TRASH AT LEAST ADVISER JEREMY AND SERVICE MANAGER MICHAEL'S ARE FOR SURE. I WOULDN'T RECOMMEND SOMEONE HERE FOR A PAIR OF HUBCAPS.