Brought in vehicle early Monday morning with relatively... - MongotheLloyd
Brought in vehicle early Monday morning with relatively minor issue that, while minor, did limit the use of the vehicle. I waited at the servicer desk for my turn. "Matty" asked if he could help me. I described the problem and let him know that the failure just occurred, and I drove the vehicle straight to the dealership. He asked me if I had an appointment. An appointment? For something that just failed? I told him no, I did not have an appointment. At this, I got a snort of air from his nose, and a roll of the eyeballs. He then asked what was wrong with the vehicle, and I had to repeat what I had already told him. At this point, he apparently decided to play word games with me about which indicator light was on. I told him who really frigging cares; that the light probably only indicated the REAL, QUANTITATIVE failure that the car is now disabled by. As it turns out, this clown likely knew exactly what the cause of the issue was. When I got home that morning, it took me 30 seconds and an internet connection to find out that my model-year is plagued by this same exact failure. Assuming he has worked at a GM service facility for longer than a week, he has likely seen this issue repeatedly. I guess he gets his kicks screwing with people. He filled out the forms and then went to my car to get the VIN, etc. At this point, he told me that there was no failure light. Of course not. He failed to start the car, and the failure light would not be on. He then told me it would be $100 for an estimate. I told him that I had a warranty, if it mattered. He asked me to present my documentation. I informed him that the warranty status was readily available in my records, searchable by my VIN, in his system. I had been told this my two GM dealers. I got a blank stare. As stated, I guess he gets his kicks screwing with people. So, I went out and rummaged through my glove box, and retrieved the warranty info. He studied one page, then the opposite side, then back again. On and on it went. Finally, he handed me my papers and told me he would call the insurance company to see if the vehicle was covered. Afterwards, he would call me with an estimate. After I was done with Matty, I went to the cashier. I asked the cashier if they could find the complete GM service history of my vehicle, along with the current warranty status of the vehicle, by accessing their system, searching by my VIN. I was told that yes, this could be done by anyone in the Service Department. So... the whole "papers please" nonsense about needing to see my warranty documents... that was just a masturbatory exercise to screw with me. Why? Are they that hard-up for entertainment that they need to screw with customers?
I must say also that, on my first visit to Thurston a few months before, they did an even more minor job on my car. A day later, I discovered that they failed to re-assemble the area where they did the work.
They had the car all day Monday and Tuesday. Late Tuesday, at the end of the day, I get a call telling me that they had isolated the problem and it was covered by my warranty. It would take 2 more days to get the parts, and then it should be ready the following day (Friday). Come Friday, I called in the morning. I was told that it should be ready later that day. I called in the late afternoon. I was told the car was being worked on and, when it was done, I would get a call.
So... I have been without a vehicle for 5 days now... and I have to wait the weekend and into Monday before, maybe, I will get my car back. Over 7 days... for a relatively easy repair. I am not talking about an engine overhaul... or extensive body work after an accident. That should take time. I am talking the replacement of one easily replaceable assembly.
I am a first time GM owner. It will probably also be the last time I own GM vehicles... not because of the failure. Cars fail. It is just a fact of life. I will not own another GM simply because I don't like getting screwed with by some flunky that thinks he has the "Power of Greyskull". I need another vehicle; mainly because I cannot afford to be without one for 8 days over a minor issue. I paid CASH for the vehicle being serviced. CASH. I will be paying CASH for the next one; it will not be purchased from Thurston, nor will it be a GM.
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