4,463 California CODA Service Centers

Best car service I have ever experienced. Friendly and... - cyoldas

Best car service I have ever experienced. Friendly and professional team helps you about everything, great service people, good attention to customer details I would definitely recommend this dealer to everybody. Thanks Ray and other service guys at Kia! Ali Yoldas

Friendly people everytime I visit. - efarr

Friendly people everytime I visit. Appreciated the pick-up and delivery service. Nice waiting room.

Horrible experience. - janeenwoods

Horrible experience. Make promises they have no intention of honoring. I was mortified at how I was treated after being a loyal paying customer for over 5 years and 2 vehicles purchased there. Still waiting for Service Managers Marks call after 3 weeks.

I was in the market for a Hummer EV and test drove one at - etienneannaert

I was in the market for a Hummer EV and test drove one at Thorson, I've also brought my Hummer EV in for warranty repairs (hasnt been 400 miles yet). I had worked with a broker who had found me a Hummer EV deal in San Jose, and came to Thorson to test drive one. They had one I liked, and showed the Jose one of the sales reps the deal I had and said if they can match I'll get theirs instead. Took them almost two weeks to get back to me, but by that time I had already had one delivered to me. Fast forward 25 miles in- my hummer has an horrible dashboard rattle, a loose rear view mirror, quality issues with the dome light and trunk headliner, and a trunk that won't latch closed properly. Took it in with a reservation, I think the service reps name was Lola - no loaner provided. Picked up hummer a few days later, and they had only fixed the mirror and attributed the rattle to a loose tool in the back. Took it back two weeks later, because the trunk still wasn't fixed and it had a rattle. Got it back couple days later, trunk still isn't fixed and rattle wasn't even addressed. Now I'll be dropping car off again tomorrow. Really trying with this place, but not very professional to leave issues unaddressed (literally no line items written down for at least duplicating concerns or unable to duplicate concerns - just blank).

Service Manager, Bri Wall, is total pro. - slg814

Service Manager, Bri Wall, is total pro. I had a pretty gnarly situation having experienced three pretty lousy situations prior to my service appointment thanks to a lousy parts department and a snafu with Toyota towing service. And then, the service rep tried to pull one over on me. I asked to speak to the manager. She allowed me to tell the whole story and the series of events that led me to the straw that broke the camel's back. She hear me, agreed with me and took over my case and got my car serviced. She went further than I expected and took care of the charges based on my poor experience. Thanks to her and my cool and fair sales person Claudio , I will continue to do business with them and plan to roll my current Prius into a new Prius next year. Thank you for your kind customer service.

Brought in vehicle early Monday morning with relatively... - MongotheLloyd

Brought in vehicle early Monday morning with relatively minor issue that, while minor, did limit the use of the vehicle. I waited at the servicer desk for my turn. "Matty" asked if he could help me. I described the problem and let him know that the failure just occurred, and I drove the vehicle straight to the dealership. He asked me if I had an appointment. An appointment? For something that just failed? I told him no, I did not have an appointment. At this, I got a snort of air from his nose, and a roll of the eyeballs. He then asked what was wrong with the vehicle, and I had to repeat what I had already told him. At this point, he apparently decided to play word games with me about which indicator light was on. I told him who really frigging cares; that the light probably only indicated the REAL, QUANTITATIVE failure that the car is now disabled by. As it turns out, this clown likely knew exactly what the cause of the issue was. When I got home that morning, it took me 30 seconds and an internet connection to find out that my model-year is plagued by this same exact failure. Assuming he has worked at a GM service facility for longer than a week, he has likely seen this issue repeatedly. I guess he gets his kicks screwing with people. He filled out the forms and then went to my car to get the VIN, etc. At this point, he told me that there was no failure light. Of course not. He failed to start the car, and the failure light would not be on. He then told me it would be $100 for an estimate. I told him that I had a warranty, if it mattered. He asked me to present my documentation. I informed him that the warranty status was readily available in my records, searchable by my VIN, in his system. I had been told this my two GM dealers. I got a blank stare. As stated, I guess he gets his kicks screwing with people. So, I went out and rummaged through my glove box, and retrieved the warranty info. He studied one page, then the opposite side, then back again. On and on it went. Finally, he handed me my papers and told me he would call the insurance company to see if the vehicle was covered. Afterwards, he would call me with an estimate. After I was done with Matty, I went to the cashier. I asked the cashier if they could find the complete GM service history of my vehicle, along with the current warranty status of the vehicle, by accessing their system, searching by my VIN. I was told that yes, this could be done by anyone in the Service Department. So... the whole "papers please" nonsense about needing to see my warranty documents... that was just a masturbatory exercise to screw with me. Why? Are they that hard-up for entertainment that they need to screw with customers? I must say also that, on my first visit to Thurston a few months before, they did an even more minor job on my car. A day later, I discovered that they failed to re-assemble the area where they did the work. They had the car all day Monday and Tuesday. Late Tuesday, at the end of the day, I get a call telling me that they had isolated the problem and it was covered by my warranty. It would take 2 more days to get the parts, and then it should be ready the following day (Friday). Come Friday, I called in the morning. I was told that it should be ready later that day. I called in the late afternoon. I was told the car was being worked on and, when it was done, I would get a call. So... I have been without a vehicle for 5 days now... and I have to wait the weekend and into Monday before, maybe, I will get my car back. Over 7 days... for a relatively easy repair. I am not talking about an engine overhaul... or extensive body work after an accident. That should take time. I am talking the replacement of one easily replaceable assembly. I am a first time GM owner. It will probably also be the last time I own GM vehicles... not because of the failure. Cars fail. It is just a fact of life. I will not own another GM simply because I don't like getting screwed with by some flunky that thinks he has the "Power of Greyskull". I need another vehicle; mainly because I cannot afford to be without one for 8 days over a minor issue. I paid CASH for the vehicle being serviced. CASH. I will be paying CASH for the next one; it will not be purchased from Thurston, nor will it be a GM.

Drove on my one day a week off from Lower Lake, explained... - Smileyfred

Drove on my one day a week off from Lower Lake, explained that the alarm kept going off intermittently and I had to hook or unhook the battery each time I got in or out, so the cable was a little loose making it easier for me to deal with. They could not find any problems with the alarm. But they did reset all the codes and tighten the battery cable. They shut it off and waited 10 minutes to see if the alarm went off. It did not. It did start going off 5 minutes after arriving back home. I will not be bringing my car back to them. Total waste of time, gas and my day off. They did not seem to know what they were doing the first time! Not going try them again!

Expensive parts, no guarantee on workmanship - Matty's NON-guarantee

Matty, Service Department, installed new parts. The parts failed three days later. Matty then said "Replace the computer." This failed again three days later. We went to a different dealership, the original part installed had failed. There was nothing wrong with the original computer. Matty refused to guarantee his work six days after completion of repairs. please do not shop at Thurston Toyota either for a new car or for repairs.

these guys really care - vw loser

This dealer helped me greatly where another local dealer could not help at all. It was a warranty issue and another local dealer said the car was out of the warranty period, when if fact it was not. The Long Beach dealer helped us get the car running again at no cost as in fact it was under warranty These people are as good as it gets, and they do care. The other dealer is only interested in a sale and then forget you. The long Beach agency has respect for there customers, the other dealer could care less.