4,457 California CODA Service Centers

Sun roof would not close after being open - POTTER1

I drove into the Valencia Acura Service department without an appointment to ask for an estimate to repair whatever was wrong with my sun roof on my 2005 RL causing it to be stuck in the open position. The service guy asked if I had a few minutes and I said sure. He came back with a handheld computer gizmo, which he plugged in under my dash, then he did a quick diagnostic test, clicked a couple buttons, and unplugged the device saying "give it a try" - it worked !! Yay !! I asked how much did I owe him and he said "no charge, come back again." That was the best service experience ever!! Highly recommended!!!

I had a great experience with the service department. - C

I had a great experience with the service department. The staff was professional, friendly, and kept me informed throughout the process. They diagnosed the issue quickly and completed the repairs in a timely manner. I appreciate the clear communication and quality of work—definitely a department I can trust. Highly recommend!

They have failed us so many times. - Dadspoker

They have failed us so many times. We have purchased three cars from them and the service department experience is the worst. I dread taking my car in for service. The clearly don't care about your your time or what time they give you. They are careless. They took our money and never completed the part and service we paid for. They have not contacted us to complete the order. This is the worst dealership I have ever used. There management still have not contacted about how they can complete our order that we is paid.

i was in service and chance helped me with a few - estttos

i was in service and chance helped me with a few questions about my moms car and possible a car for me

I went in today to receive help with getting my system - haileynbrown99

I went in today to receive help with getting my system reset. Cassidy was very friendly and helped me get out of there quickly!

Dealership is excellent. - william_sutliffe

Dealership is excellent. Service department is thorough and courteous. Workmanship is top notch. Service writer Ruben is outstanding!

My neice came from Northern California and had her Kia - pamelajobyrd

My neice came from Northern California and had her Kia Optima engine die on her on the 405. She was quoted a price of 9K by Kia of Van Nuys to get the car repaired. There had been several recalls on the car, but due to a successeion of moves on her part, she did not receive notifications. After producing paperwork showing she had kept up maintenance on her Kia Optima, Ismael in the Kia Service Dept. working with Kia and my neice had the car repaired, which she says runs like a brand new car. She credits Ismael's calm demeanor and customer relations skills with getting her through a very stressful situation. I was with her on a couple of her visits to Kia Van Nuys and witnessed Ismael's interactions for myself. He was very professional as well as personable. Shout out to Kevin also who drove us from the Service Dept to the larger service repair building. He also was personable and seemed to enjoy his job and making us feel at ease.