Van Nuys Kia

Best Kia in southern CA! ! Highly recommended- people actually care about your car here - I will return ! Highly recommended- people actually care about your car here - I will return More

Brought my stinger in for an AC repair that somehow transformed into almost 3 weeks of poor communication, constant delays, and generally awful service. I was told about the necessary part replacements transformed into almost 3 weeks of poor communication, constant delays, and generally awful service. I was told about the necessary part replacements days after I brought in the car, without any explanation about what went wrong or why the entire wiring harness had to be replaced for only the multifuse's failure, and my service agent was just as in the dark as me. After dozens of calls and multiple messages, my service agent was been able to follow up on a grand total of three times with updates from the technician, who, either deliberately or incompetently, could only give vague updates that didn't address any of my concerns beyond "it'll get done". I waited day after day and call after call with zero responses, and my update texts only came as "The tech's out today", "There was some miscommunication", "The part's not wuite right and we're ordering another", all amounting to near three weeks of excuses that I couldn't respond to. I'm generally very forgiving between circumstantial tardiness and miscommunication, but together, this has been completely unacceptable. More

My car seems worse since bringing it in. They also said they'd give a complimentary car wash, and they didn't. And since I live close they offer a free Lyft ride to and back from the dealers They also said they'd give a complimentary car wash, and they didn't. And since I live close they offer a free Lyft ride to and back from the dealership. When it was time for me to return they said the prices surged and they weren't able to get be a Lyft back. I won't be bringing my car back here. More

This dealer's service department is unethical. I brought my car in for a front light that was out, After waiting two hours for them to tell me what the problem was. Finally I was told that I need I brought my car in for a front light that was out, After waiting two hours for them to tell me what the problem was. Finally I was told that I needed two lamp assembly heads at a cost of $3501.00 and labor was not included.. I left the dealership and later took my car to a friend's repair shop where they checked and found that I needed one light assembly at a cost of $150.00, The light was installed and my lights are working fine. This dealership is not only unethical but a rip-off. I would advise all owners of Kia's not to bring their cars here for repair. More

I took my car in for a parking brake light that would come on and render other features (such as cruise control) unusable. When I dropped off my car I was not informed it would have to be there for days come on and render other features (such as cruise control) unusable. When I dropped off my car I was not informed it would have to be there for days. Prior experiences of service on cars has been 1 day. When I was upset I was not informed, I was directed to the fine print on the service order that mentioned it. Nobody reviews that and good customer service would be to set realistic expectations verbaly at the start. I never got a call with an update and had to continually call them. When I was told they had ordered a part and could not tell me how long it would be I asked to pick up my car and bring it in once they had the part. I was told I could not do that in any way. Frustrated I waited a few more days, I was at day 5, and called for an update. The person I spoke with asked if I had my car. I informed him they have had my car for 5 days. He said the mechanic thought I had my car while they waited on the part. Upon asking for a timeline to receive the part they couldn't tell me if it would be 1 day or 3 weeks. I went and picked up my car. I didn't receive any call from them and called again after 3 days and was told they have the part. I took it back in and it was repaired that day. I thought at least my car is fixed Cut to today a couple of months later. After about 6-8 weeks the same problem started. I took it back in expecting to leave it 3 to 5 days. Now at day 12 without my car I am still being told they are diagnosing. I called corporate customer care and they stone walled stating they can't interfere with the dealership. They at least explained, after asking for a manager, that the dealership opens a tech case with corporate tech and they look at it together with corporate providing approval for the warranty fix. That at least made more sense. Just as before I am told I can't have my car while they wait for Corp approval or I have to start the process over. Dealership says it can take 3-5 days to get an answer from Corp and Corp tells me it is 10 hours. Three days ago I was told the tech line was down so they can't transmit info. Why they cannot pick up a phone or email the info as a work around to better serve customers I have no idea. My experience is they are not really interested in the customers experience at the dealership or corporate. Two days ago the dealership told me the tech line was fixed and they were waiting on an answer from Corp. I called Corp the next day to be told they are waiting on info from the dealer. When I told Corp the dealer said they are waiting on approval because the tech line was fixed and that they, Corp, had told me the reply takes 10 hours and how can we get a reply so my car can be fixed and returned to me, I was put on hold for another 15 to 20 minutes. Then Corp came back on to tell me the tech line is still down. There is no one managing this process and the full picture of my car repair. I called the dealership today, Saturday, to be told main techs are not in I will have an update Monday. Of course I already know I will be the one to contact them Monday only to be given more delay reasons and to still not have my car. I asked them while it's there to do the recall fix as well since I got a letter in the mail a fix was now available. It wasn't something they were adding until I asked. This experience with the dealership and Kia Corporate has been beyond frustrating. What actually saddens me is I have been a Kia loyalist and very enthusiastic about the cars. I have had only Kia for the last 20 years. This service experience has actually taken away my enthusiasm for the brand. I don't even think my next car will be a Kia any longer. There is no interest or care for the customer and their experience. Maybe in words, where they post a reply response to a bad review about how important customers are so they look good, but not in actually fixing this process. I don't need gaslighting. More

The service advisor Ruben Barrera had very poor handling in my case for engine recall. Not only did he have poor service and wrong information; but also his whole department. My car took a month to replace in my case for engine recall. Not only did he have poor service and wrong information; but also his whole department. My car took a month to replace my lemon engine and I got stuck with car rental bills after being promised the company will reimburse me. I will never return or make any purchases here again. Urge you to stay away! More

I am on my 4th KIA - love the cars and always had good experiences UNTIL I had to deal with Van Nuys KIA. Warning - Stay away from their service department. They will perform services not needed and t experiences UNTIL I had to deal with Van Nuys KIA. Warning - Stay away from their service department. They will perform services not needed and then you are stuck with the bill. Service Manager is no help and only option is to file a complain in small claims court! More

My neice came from Northern California and had her Kia Optima engine die on her on the 405. She was quoted a price of 9K by Kia of Van Nuys to get the car repaired. There had been several recalls on the c Optima engine die on her on the 405. She was quoted a price of 9K by Kia of Van Nuys to get the car repaired. There had been several recalls on the car, but due to a successeion of moves on her part, she did not receive notifications. After producing paperwork showing she had kept up maintenance on her Kia Optima, Ismael in the Kia Service Dept. working with Kia and my neice had the car repaired, which she says runs like a brand new car. She credits Ismael's calm demeanor and customer relations skills with getting her through a very stressful situation. I was with her on a couple of her visits to Kia Van Nuys and witnessed Ismael's interactions for myself. He was very professional as well as personable. Shout out to Kevin also who drove us from the Service Dept to the larger service repair building. He also was personable and seemed to enjoy his job and making us feel at ease. More

I took my car for an oil change, since I didn't want to do the complete service that cost $900, Jonathan's smile disappeared from his face, he was extremely despotic, they forgot to put the sticker that te do the complete service that cost $900, Jonathan's smile disappeared from his face, he was extremely despotic, they forgot to put the sticker that tells you when to return, and apart from this another man who works there, don't take his name unfortunately he treats me with disrespectful words. Definitely a place that I will not return to and although it is a bit far from me, I will continue going to Kia of Valencia, superior in everything. Even in prices. More