381 California Chevrolet Service Centers

They always seemed to take longer than estimated. - j.trimble

They always seemed to take longer than estimated. I think based on my observation that the mechanics like to take their time and the boss doesn't seem to mind. They also couldn't care any less about my time spent in the waiting room with a TV that's off line.

Best Service Department - vane98

Chris Julis was very courteous and helpful, best customer service I have received from any Chevrolet dealer. This will definitely be my to go to dealer from now on. Thank you

Great service at a great price. - JohnG

Service and parts team were outstanding. Will definitely have my Chevy Colorado serviced there again and highly recommend them to anyone with a Chevy or Cadallic.

I've dealt with this dealer a few times and each time it... - tahoe2007

I've dealt with this dealer a few times and each time it is a nightmare. The only time they were friendly is when they took my $42,000 for my 2000 Tahoe. I had some body work done a few years back and the paint started flaking, they won't fix their job. The body shop guy is a real jerk. Another time they burnt a hole in my carpet (looked like a cigeratte burn) and then accused me of doing it and I am allergic to SMOKE and don't allow smokers in the car! Learn from this email...Drive to Dublin, CA about 10 miles from Livermore and see Crown Chevrolet for Excellent 5-Star Service.

I scheduled an appointment for May 9, 2025 to have a 24 - YukonRob

I scheduled an appointment for May 9, 2025 to have a 24 GMC Yukon checked out as I was getting a code stating a NoX sensor was bad. I traveled over an hour to get to the appointment and the dealership confirmed the need for the sensor.So far everything was great. I was told I would be called on the following Monday and given an appointment when they received the sensor. However, nobody called the following week, and I therefore called the dealership the week after. I spoke to John, who stated there were no NoX sensors in the entire Country available and they had no clue when they would be able to get one. I then got online to gmparts.com and found they had the part available. I advised John, but he said they could not use parts from gmparts.com. A week or so later, John called and stated that they had received the NoX sensor and set an appointment for 6/17/2025. I was given a reminder message about the appointment, and called John to confirm the appointment and remind him I needed to wait for the service work to be completed due to traveling a long distance. I arrived timely on June 17, 2025. John was insistent that I come back in the afternoon and not wait for the service to be completed. I reminded John that due to traveling over an hour to get to the appointment, I would need to wait for the vehicle as I had no other means of transportation. He was not happy with my decision to stay behind and wait for the vehicle. He then went out to my vehicle with an OBD reader and came back in and told me that for some reason, the OBD reader could not connect to my vehicle, and they were going to be unable to do any service for me that day. I had already seen John using the OBD reader on the vehicle in front of mine, and there seemed to be no problems. He then attempted to plug it into a USB-C to see if it was functioning properly all the while trying to convince me there was nothing that could be done for me, and I would need to come back at a later date. I then called him out on this obvious lie and insisted on speaking to his manager. While speaking to the manager, yet another customer came in, and I watched as John used the OBD reader, which he stated was the only one in the entire facility, on yet a third vehicle. It seemed to work fine on that vehicle as that driver later came in and sat near me while their car was being serviced. When speaking to the service manager, he confirmed that there is only one OBD reader, and that they are supposed to use that for every service order. However, they were going to accommodate me and fix my car regardless because they didn’t want me to be put out. John then told me it was going to take until noon to complete the service. It was approximately 8:30 am at the time. I then told him just to give me my keys back, and I’d find another dealership. John then stated he’d get the guys working on our Yukon immediately. I finally left the dealership at around 10:30 am. We now hear a small ticking noise coming from the engine bay. My OBD reader is not detecting any new codes. John told me he’s never received a complaint in over 20 years. I find that hard to believe if this is how he treats customers. I will not shop at Healdsburg Chevrolet again or use their service department.

If I could zero stars I would. - cyclopz55

If I could zero stars I would. Since 2020 this place has gone south in customer service and guarantee dramatically. Having 5 adult Children and buying multiple vehicles from Hendricks over the years, it's sad to see the old man's dreams resort to this. After a horrible experience buying my dream truck (2021 6.2 trailboss) in December of 2020, I vowed to never buy a vehicle from them again. I took the gamble on the dreaded "lifter issue" and lost. At 27k miles my 6.2 crapped out, luckily still under warranty I contact Hedricks and am assigned to service rep 'Logan'. He gave me an appt for the following week. I have my truck towed to the service department on 7/3. I receive a call from Logan that he got the truck and will get tech started on it. Next day received another call from Logan that motor needs to be replaced, will be 2 weeks minimum. I asked for a loaner vehicle and he stated he would put me in line as they did not have any. 7 days later I reached out for an update on my truck as well as a loaner vehicle. Logan stated he may have a vehicle for me, and truck would be another week and a half to completion. I pick up loaner on 7/12, then on 7/14 receive a call that my truck is done. Amazed, I call and ask if I could pick up the following day. (Saturday). Logan said yes. I ask him what the warranty on the new motor was, he stated 36k month( which is false) small print on back of receipt clearly states 24 month . I arrive Saturday to pick up truck and am greeted with - sign here, call sericev dept on Monday if you have any questions or concerns. I do a quick walk around by melf and don't see anything standing out at me besides a bunch of greases all over my front fenders. ( they clearly don't care about your asset) I get home and do a deeper look and find that I have scratches and scuffs on my front bumper from tech standing on it to work in engine bay, as well as my felt liner in the wheel well did not get put back together properly causing it to flap back and get shredded by the tire. I reached out to Logan the following Monday as I was instructed. Logan responded stating they did not touch the front part of liner only the rear part. And they would not replace it, and went on to give me a quote for $500 to replace it. I guess i have idiot written on my face. Logan would not even acknowledge the scratches or grease. I even offered to take care of the cut and polish of bumper and remove grease if they would replace the liner, and was just they did not touch the liner. .....I WAS happy to get the truck back in 12 days, but after seeing the craftsman ship as well as ownership of work, I'm concerned I got a xxxx box back and now the new motor is 24month instead of 36..... long story short... they don't give a xxxx about the customer, go somewhere else, I promise.

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!