routine maintenance - Julie135
I like the way rep explained what would be done and also what other upcoming routine maintenance was recommended. My car got right in and my wait wasn't all day but pretty quick. I also like that I got print out of what was done for my records.
Top Reviewed Service Specialists At This Dealership
Best Customer Service & stories - GO SEE TONY! - JohnCaprise1
Tony helped us with a Chevy Cruze and had some of the best Radio stories! this place is awesome too! almost like a country club! the cookies are always fresh and Tony always packs us with a bunch everytime we get our Cruze serviced!
Exelente - HANAISABEL
Siempre me e sentido muy segura y confiada en el servicio y atención de la agencia.
Exelente servicio y atención del Sr Rafael y personal
Best Service Department - vane98
Chris Julis was very courteous and helpful, best customer service I have received from any Chevrolet dealer. This will definitely be my to go to dealer from now on. Thank you
GREAT SERVICE! - Daz1502
Every time I need anything for vehicle I come to jessup auto plaza, Crystal Gálvez is always on top of it. She really knows how to take care of a customer! I’m a very satisfied customers.
Auto Body & Collision Advisor
Great service - SESCOBEDO88
The gentleman that helped me was really helpful and understanding of myself coming in with my 1 year old. He was very helpful to us and friendly. I will definitely come back and hopefully get his service again. I also came before my scheduled appointment but they still took me in and finished in a good amount of time. I let Alfredo know that I had to leave by a certain time to pick up my son from school and he made sure I was out on time.
Very courteous - dwand
Went for oil chang & recall item, work was done & staff was very courteous during the check in process & check out.
Also when purchasing my new car the entire sells team was outstanding.
BMW Concord Collision Center is better than the rest!!!!!!! - kevinb
I met Kevin Miller immediately upon arriving at the collision center for the first time. Great attitude and just a really nice guy. My BMW is very important to me and I am known as being very, very, very picky when it comes to my cars. Kevin put me at ease and explained how my BMW would look when finished. The X5 looks new, so new I had a Xpel clear bra put on it for protection. Kevin was so helpful and the finished product looks so good, I will never consider bringing my vehicles to another shop. My niece thought their work was so good, she brought in her Audi . Thank you, Kevin, David and "Mo".
Premium service - Service sam oil change six pack
I always drive by this place since its near my work. I Popped in to see if there was an opening for a last minute oil change and they took me right in. Car was done within a few hours with a complimentary car wash. Team was professional and communication was outstanding.
Amazing - GrayJones
My family and I have been coming for years! The staff are kind and answer all questions they make you feel like family. I made an appt and the service people were great got me in and out with little to no wait time. The waiting area was clean peaceful with snack machines I was able to snack check my emails from my phone while I waited! Thank you guys until next time...
Car Bought Here Bought Back - jmarti10
Circling back to provide a final update since the car was bought back by GM after months of issues. I still give Harbor Chevrolet 2 starts because the service dept. was great in getting my car in and looked at (with or without an appt.), but my experience with the car I bought here was disappointing.
Got a new 2017 Chevrolet Malibu from Harbor Chevrolet in early 2017. Starting in September, 2017, I began to have issues with it that continued. The issues included:
* 09/17 No Remote FOB Detected - Car Would Not Turn Off and/or On (Harbor Chevrolet found DTC C0750, C0755, C0765. Replaced Remote Control Door Lock Receiver.)
* 09/17 No Remote FOB Detected Again - Car Still Wouldn't Turn Off or On (Harbor Chevrolet unable to duplicate issue.)
* 09/17 Power Steering Reduced Message on DIC Came On (Harbor Chevrolet unable to duplicate issue.) and continued receiving this message ever so often.
* 10/17 Engine Light On - P2097 Code Detected - Emission System (Harbor Chevrolet found DTC P2097 & reprogrammed ECM w/SPS.)
* 12/17 Engine Light On - P2097 Code Detected Again - Emission System (Harbor Chevrolet found DTC P2097 & replaced both 02 sensors.)
* 04/18 Horn Service Repair b/c it Died (Harbor Chevrolet found that right side horn not working and replaced it.)
* 05/18 Engine Light On - P2097 Code Detected Again (Third Time) - Emission System (Harbor Chevrolet found DTC P2097. No solution offered since GM knew of the problem, but had no solution available.)
I requested that the car be bought in Dec/2017 as I previously wrote, but GM denied the buyback. Since the issues continued into 2018 (the emissions issue being the worse one) and Harbor Chevrolet did not know what else to tell me beyond what the TSB's (technical service bulletins) said I contacted the BBB Autoline and began an arbitration claim. After GM collected all the service documents from Harbor Chevrolet (GM initially had received an incomplete set of service receipts from Harbor Chevrolet so the process took longer than expected) GM agreed to a buyback and I returned the car to Harbor Chevrolet.
While I was very disappointed that I kept having repeated issues with this car (the final one being that I was never given a clear cut answer as to whether it would even be able to pass the smog check later this year given that the MIC issue was an emissions code) I am relieved that I no longer have it. I'm in a totally different car now and I hope that I never have to go through this process ever again. Not a big fan of the GM brand anymore (needless to say).
Best advice for anyone reading this is to document everything that happens with your new car! Take care of it by ensuring you do all the required maintenance, but when issues outside normal wear-n-tear start coming up have them addressed. Follow your owner's manual recommendations re: filing complaints should issues arise that are not addressed. It provides a wealth of information as to what you can do to defend yourself in these types of cases per CA lemon laws. Also, don't expect the dealer to write any letters of support or make any calls for you supporting your case. At least with this case, I was solo in standing up for myself in addressing the ongoing issues with GM as I quickly learned after I started experiencing problems with the Malibu (Harbor Chevrolet did not lift one finger in helping me at all in having the car bought back!).
To sum it up, buying a new car is a two way streak. You as the consumer are financing or leasing it and your responsibility is to maintain it (oil changes, tire rotations, etc.) while making your payments. The manufacturers responsibility is to ensure that it runs as intended without any abnormal problems arising and to offer a solution to those problems once they are presented. Its a business relationship (not a friendship) and if one party is unable to meet its side of the bargain then issues arise for who ever is at fault. Personally, wont be driving a GM anytime soon.
Easy and enjoyable - jalameida
I have been driving for 53 years. In that time I have had the opportunity to have many cars serviced and repaired at many different facilities. John L Sullivan Chevrolet in the Roseville Automall has been the best for knowledge, cleanliness and friendliness.
Absolutely Fantastic - JorgeJ
My experience at Santa Paula Chevrolet was fantastic. Sandy in the service department was absolutely amazing. She kept me updated constantly about my vehicle and provided exceptional service. I would highly recommend Santa Paula Chevrolet to others. With people like Sandy working there, I know my vehicle is in great hands and great service will be provided.
Great customer service - Vray
Thanks to Ricardo we got the truck we wanted he went out of his way to get is the best deal possible. Definetly referring my family and friends Montebello Chevrolet to see Ricardo V.
Fair and friendly - Cheidimejia
The best dealer service hands down. I drive from Marin to take my cars for service here. They are fair and treat you well. Worth the drive.
Body Shop Manager
Exceptional Customer Service and Integrity - lfdcaptain
Rio Vista Chevrolet's Service Department (Dave specifically), has disproven my skeptical opinion of car dealerships and the degree to which they are willing to stand behind the products they sell. The levels of integrity and customer service I experienced during my very recent visits to them have earned them a lifetime advocate for both sales and customer service, and I attribute that directly to my experience with service Manager, Dave Bouslaugh.
Excellent fit and finish - aloeocpm
Great help from the start
And really nice finished work cleaned car really well
Helped me with parts from China as option I want to see and maybe avoid
In this car
And I did wow thanks so much
Audi Q7 - Bunni77
Decided to go look at the Audi Q7 and see if it was the car we would need for our family. Wow! Love our new car! Syed Ali is a wonderful salesman great working with someone who really loves his job and very personable, knows the Audi cars and took us through the transaction with ease!! Go see him you will not be disappointed. Thanks for all you did to get our new beautiful Q7! We are so happy!!
Great Customer Service and Friendly. The Best!! - CHARLENE DIAZ RUEDAS
You all are the best. I would highly recommend Dublin Chevrolet. Great customer service. I also sent a survey that you all emailed me. I give you all a 100% . F.H Daily is terrible rude and they have attitude and they get over on customers never again will I go there I'm gonna stick with Dublin Chevrolet for all my services and needs. Great job to all of you at Dublin. You the best and I was very satisfy with everything. Keep up the great work. Thanks to the lady that help me setting up the appointment to bring my car in very nice, friendly, and helpful. And thanks to Rick in service dept. and also thanks to Robert for the service on my vehicle and for explaining the outcome on the service you performed. Great Customer Service and you all know how to treat your customers. Highly recommend you all.
It's all good - Cablecarchris
Less than two year old car wouldn't start I was able to get it to the dealership Brandon checked it out and had me on the road within an hour or two with a new battery under warranty.
Great service experience - Norm1937
Liberty Chevrolet did a great job on replacing the water pump on my 2001 Cadillac Sevelle.
David Morris is an excellent service advisor and
The vehicle was repaired on the same day it was brought in.
Great staff and very knowledgeable technicians, even on older cars.
I highly recommend liberty Chevrolet to all GM customers.
Excellent service consultation - Betts
She was friendly and explained our options and the parts we needed we're in stock and under warranty all we paid was for a cable which wasn't covered but received a new battery still under warranty very satisfied with our service thank you very much
Customer Service at Service center - gretsch17
Great,. helpful and fabulous service from Service Rep Ken Dawson.
He was awesome in explaining the parts and service needed to a neophyte like me!
Recall fix - Mountain Girl
Service department and associates were extremely professional and courteous. Waiting lounge clean and friendly. Always great and professional at Performance. Highly recommend service department and team.
Very good - Davila74
Looking for a truck to use for work. They were very helpful and made the process easy. Would highly recommend them. Will do Buisness with them again
Quick and Easy Service! - Gchap
Making the appointment was simple. The 5,000 mile service was quick and easy. My service advisor was professional and knowledgeable. Everything went better than expected. Thank you!
Awesome sales and service - Acewilson
I bought a used truck here and the salesman Dave Maine helped me through the process. It was nothing more than awesome. He was knowledgeable with the vehicles they had and up front and honest. Great buying experience. About a month or so later I received a free lube and oil change from them so I made an appointment for the following week. I was running late for it so I called and talked to Colleen Anderson in the service department, she told me "no worries" I'll see ya when you get here. I brought it in and introduced my self. She told me well lets go check it out and get you going. Very professional, took all the information that was needed and brought me over to the waiting area and offered me coffee. This is one really nice place. So if you are looking in buying a new or used vehicle go check out Sierra Motors in Jamestown. You cannot go wrong. Dave and Colleen you guys ROCK!
Excellent Customer Service - Carole
I was so impressed with my treatment at Simpson Chevrolet of Garden Grove. Yobani Graciano was very apologetic that the item I needed replaced was not in stock. He suggested keeping the car at the dealership, but I needed it that day. He said the part would be in between 11:00 and 1:00 that day, but I chose to make another appointment for the next day. He said he would personally make sure the part was in the next morning. Yobani set up an appointment for me, filled out all the paperwork so I wouldn't have to wait, and was extremely courteous. The next morning I arrived for my appointment, and Fernando Trejo took care of me. The paperwork was ready, the item was in stock, and before very long my car was serviced and I was on my way. Fernando was very helpful and polite. He even had my car washed before he returned it to me.
The cashier, Ursula Ramos, was extremely courteous. She even gave me a bouquet of flowers to thank me for servicing my car at their dealership. Simpson Chevrolet of Garden Grove will continue to be my service shop of choice.
They went above and beyond to take care of me - BruffettXts
I came in to have some warranty work completed and Mike from Cadillac Service went out of his way to make sure all my needs as a customer were taken care of. I will return to do business with this service department and I highly recommend them to anyone.
Courtesy Chevrolet of San Diego
John L Sullivan Chevrolet