398 California Ford Service Centers

Fantastic people! - I Fix That

Fantastic people! They are customer service focused and no-pressure sales. I had a very small but difficult issue with my Mach-e and they stayed on the issue until it was fixed. What I found to be fantastic about the dealership is that they just didn't unload a "parts cannon" on the car, but got a technician in from corporate to troubleshoot the module that failed so that in the future, they could quickly solve the problem for the next customer. I'm and engineer, and that shows integrity! Yes, I purchased a second car from them! Oh, and they were the only dealership that isn't marking up the Lightning and the Mach-E.

I had a radiator flush as I was getting a recall... - JB

I had a radiator flush as I was getting a recall doen,they went ahead and did one flush and then the money grab started. I'm not going in to details but before they bib another full flush I called my regular machanic and stoped that emedeatly.I also cross fereranced with another trusted machanic who verified that.the second pro I talked to boes not do flashes,so not trying to take my business from Ford service.Will tishera survive was getting ready to ask for well over $ 600.00 .🤔🧐🙄😤

Jason Resh lied to me when I bought my 21 Ford ecosports. - melissaMasseyMoulton

Jason Resh lied to me when I bought my 21 Ford ecosports. He assured me of any problems arose that I would be taken care of . Instead,it was the opposite. Waited a month for service department to look at my car . They kept it overnight and the next day they told us they didn't believe they could look at it again to diagnose the transmission problem in the near future. I left it there for a week before I got tired of walking everywhere and went and got my vechile back . I believed Jason when he said if any issues occured that I would be taken care of and a loaner would be provided so I wouldn't be stuck without a car . I was the fool. I got no help or politeness at all . The service department didn't even inform me on the progress of any they were making . I guess because they didn't really even look at it. I will never trust a car salesman or dealership again even if they were a friends extended family. I should have known better but I trusted in this dealerships good reputation. I was wrong and lied too. I hope no one experiences anything like I have . 35,000 and a transmission that is slipping. I made all my oil changes and did all the upkeep except my windshield still needs replaced after a rock hit it from road construction and caused a major crack . I am still in the process of getting that repaired . This car lot gets great reviews so I am the only one who is being screwed over by them but I am and I was .