4,450 California Genesis/1000 Service Centers

This Dealership's service dept. advisors are clueless.... - evangelito

This Dealership's service dept. advisors are clueless. All they know is type in your concern. Don't even ask what caused the problem because they won't know what to say. they just shrug their shoulders.

Parts department experience - Tahoe lover

i needed a little extra help with getting much needed advice and help getting parts needed for my 2007 Tahoe and dealt with the manager named Dennis Robb. This man made my experience very easy and productive and I will definitely return and recommend this dealer to all my friends

Thank you to Nieves my service advisor for getting the - jjd

Thank you to Nieves my service advisor for getting the repair done on the same visit. Always a good experience at Alexander GMC service department.

Art was very helpful, always available and answered all - Karina Barajas

Art was very helpful, always available and answered all of our questions! Looking forward to continue working with him!

Horrible. - hygring

Horrible. The entire experience always. I bought direct there and have NEVER had a OK experience. Employees in service seem disconnected and not happy. I was there yesterday for 5.5 hours for an oil change and to get a FOB/key set up. I drive 30 miles each time to get there. Set up the appt WAY before I got there. I was offered a LYFT to go shop while I wait. I was never contacted and had to call them to see what is going on. Was told. We cannot program the FOB - after 4.5 hours. I asked for a Lyft back and never got a call or a text. Walked atleast a mile to get back to the dealership. Arturo was my service guy and he was AWFUL. Never checked his texts and I never got a call back EVER the whole time even thought I rec'd the initial "I will text you or you can call this number". Just absolutely insane. Plus many, many recalls. Cannot wait to sell the car and get out of Hyundai of Oxnard. Don't buy from there ever!

NOTE - This dealership at this location closed and is - SD0717

NOTE - This dealership at this location closed and is under new management and location. The Alfa Romeo dealership is called K&S Alfa Romeo at 4525 Convoy St, San Diego, CA 92111 (the corner of Convoy and Balboa) This review is based on service I received on 4/11/2022. I made an appointment to have them look at the center control knob that was not working correctly. I could not select options on the main infotainment screen. I purchased my 2019 Giulia from a dealership up in Los Angeles with only 20k on the odometer. I was greeted kindly by one of the service advisor Francisco ("Frankie"). Explained to him the issue was a able to write up the repair order. He then showed me around the dealership as to the waiting area, coffee and the name of their WIFI. I explained to him the I would wait until they had a diagnosis and then determine transportation arrangements back home if my vehicle had to remain at the dealership for an extended time. The good new was that the part was going to be replaced under warranty and that the part was in stock. They also noticed that the main infotainment screen was delaminating and wold also be replaced under warranty. He informed me it would only take about an hour and I am so pleased about the service I received at this dealership.

Even though I bought my 2007 Cadillac Escalade from a... - kybriggs82

Even though I bought my 2007 Cadillac Escalade from a different dealer because of cost, I have had my Escalade serviced by Alfred Matthews because it is local. Michael Rivett is my "Service Consultant" and with the numerious issues I have had with this vehicle, Michael has ALWAYS gone above and beyond to servive my vehicle in a professional and friendly manner.

I am writing to share my deeply unsatisfactory experience - FunLife

I am writing to share my deeply unsatisfactory experience with the services rendered at LAGUNA NIGUEL GMC. Our dealings were fraught with inefficiencies and miscommunications, which I believe should be addressed to prevent similar experiences for other customers. Key Issues: • Unwarranted Service: Wheel Alignment Despite the wheel alignment report showing all parameters were within the manufacturer's optimal range, the dealership advised unnecessary alignment for our 2022 GMC Terrain. A GM expert confirmed that no such alignment was needed, indicating a possible misrepresentation of our vehicle's condition. We have, therefore, requested a full refund for this unwarranted service. • Repeated Attempts for Tire Rotation & Incomplete Tire Repairs o First Visit (5/12-5/15/2025): The agreed tire rotation was not completed. During this visit, a tire leak was identified, which required further attention. o Second Visit (5/27-5/29/2025): Although partially done, the sensors were not reprogrammed following the tire rotation, and the tire leak issue persisted, ultimately being repaired at American Tire Depot. o Third Visit (6/4/2025): Attempts to address sensor issues led to new problems, exacerbating the situation. Our request for a full refund after these visits was met with dismissive communication. After three email exchanges, a field operation director bluntly stated, "we will not be refunding this. This will be my last communication with you moving forward," cutting off further dialogue. I am sharing this experience to highlight the need for better customer service standards and accountability at LAGUNA NIGUEL GMC. Customers deserve transparency and reliability, especially from a brand as esteemed as GM.