300 California Kia Service Centers

Horrible customer service - RG Fontaine

I called three times asking about a pre-owned Porsche. My questions were incredibly basic, such as: May I please see the original window sticker or build sheet? Each time, I was promised someone would get back to me within a short period of time. That was over two weeks ago now. I gave up and the car continues to sit on their lot (where it has been for quite some time). Incredibly poor customer service and horrible business management.

This is the best auto repair shop I've taken my car to... - ThomasGameiro

This is the best auto repair shop I've taken my car to recently. The mechanic was able to repair quickly my engine that was the cause to come to Autocraft. I'm very thankful to them and I'll recommend this business because of their great service and affordable prices.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

I almost never do online comments on a business. But here... - VodderMLD

I almost never do online comments on a business. But here it is. I have been disappointed in most every auto repair experience I have had for 25 years. This service shop was so different, I could not believe it. The appointment was honored and my car was ready on time. It came in below the estimate, because what they thought might be worn brake rotor(?) was not worn out. The owner was monitoring every part of the service from the time I arrived and got a ride to BART, and during the repair he kept me informed, and I agreed to spend a LOT of money because they were so up-front about everything. They did more than you could ever ask for, so I am a very happy customer and my friends are going to hear about it! I drive a very expensive car (BMW) and I feel luck to have found Mike and his crew. Thank you Mike! Fantastic job, even if I am several thousand dollars poorer, it was just time to take care of a lot of little repairs.

0 Stars!!!!!!!!!!!! PLACE IS A JOKE !!! KEVIN MILLER THE... - KH

0 Stars!!!!!!!!!!!! PLACE IS A JOKE !!! KEVIN MILLER THE DIRECTOR NEEDS TO LEARN BUSINESS ETHICS AND BE TAUGHT A FEW LESSONS ON HIS ATTITUDE WHICH NEEDS A MAJOR ADJUSTMENT. PAYING CUSTOMERS SHOULDN'T BE TREATED LIKE SHI%. THE SHOP WAS SLOW & WORK WAS UNPROFESSIONAL. DON'T WASTE YOUR TIME COMING HERE.

The owner has been very professional and taken care of my... - Q4x4

The owner has been very professional and taken care of my truck each time I've brought it in. I find their work to be really great and their prices near impossible to beat. I tend to be a bit picky when it comes to people working on my car and I've been really happy with their service. Definitely will continue using them and am comfortable referring them to someone looking.