4,452 California Rivian/1000 Service Centers

Parts department was extremely helpful!! - Leahmae

Thank you to all the guys in the parts department I am a single mom and my door of my xc90 was vandalized.. they helped me get a replacement door and were extremely helpful and friendly!! I couldn’t thank you guys enough!! Keep up the great work!! -Leah (Willits,CA)

Took my Ram in as running erratic and check engine codes - calboatlift

Took my Ram in as running erratic and check engine codes coming on and off. Turbo also intermittent. Was given an estimate of over $1800 to fix and oil leak. They said oil getting into ECM. It never had a drop on driveway? Very strange. I was charged $95 for a diagnosis and took the truck. Found a loose battery terminal was causing problem. I tightened it and no more issue. Still not a single drop of oil in driveway? I asked for my $95 diagnostic payment back. Service manager said his manager would call me. After following up several weeks no call. Be warned about this dealership. Had I not been careful I would have paid $1800 plus and still not had truck fixed. I would rate them negative 5 stars if it let me. Really a terrible experience. Stay away from Sonora Chrysler dealership Tom

Worst than 0 - Jeep Owner

This place kept replacing the parts on my jeep and then after three attempts said that's normal and there's nothing wrong! Don't take your vehicle there!! They had mine over a month total!!!!!! The people are lazy and rude!!

Had my vehicle towed to this place, called the next... - highly dissappointed

Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.

Let me acknowledge the only bright spot in this - Trustnocarsalesman

Let me acknowledge the only bright spot in this establishment, a Mr. Jorge Noble. He was definitely helpful...but that's the only person who it seems wanted to help today. I was stuck on the side of the 405, literally 2 miles away from here. I called them to see if my warranty would cover my blown tire. The receptionist answered, then transfered me to the service department. Nobody answered. Called again...transfered again...nobody answered. This happened at least 3 times. So we kept calling. For AT LEAST 30 MINUTES, no one would answer. The receptionist or service. At this point, we knew the receptionist was screening me and my wife's calls, and simply ignoring us. At this moment, I called private, and within 2 rings, she answered. WHAT THE xxxx. The utter stupidity this woman displayed and lack of customer service should be a "How to lose your job 101". I then spoke with a manager named Mike, who apologized for her, and then claimed they were busy. HOWEVER, if I was looking to purchase a car from them...I'd have 6 people from here blowing up my phone IMMEDIATELY. See how funny that works, huh? Smfh... Let this be a lesson to those who would try a purchase a car here and need service. This place was xxxxin horrible. The receptionist should be fired for being that much of a xxxxxxx. Your 1 is to answer the phone. She didn't do it. End of story.

I wanted to add a note since South Coast has since... - GinnyG

I wanted to add a note since South Coast has since addressed my issue. 3 weeks after I posted this review Dave called me and said to bring my car in as they would fix the AC. Although I wish it would have been addressed prior (I hate being a Negative-Nelly!) I am very pleased that it was done and very appreciative.

Aweful! - jjwmfl

I took mky car in for service and it still hasn't happened. Lies and more lies with no one available and nobody responsible! Stay away from this place if you are looking for anyone with any integrity.

I literally just had an outstanding experience with South - paultrangroup1

I literally just had an outstanding experience with South County Lexus in performing a 30,000 mile service on my 2023 LS500 F-sport! The service writer Maria, was great! Excellent communication on all updates and was an absolute five star process. Thank you, Maria and South County Lexus!