Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

South County Lexus - Service Center

4.9

718 Lifetime Service Reviews

28242 Marguerite Parkway, Mission Viejo, California 92692

718 Reviews of South County Lexus - Service Center

Sort by Write a review
August 17, 2019

"EXEMPLARY CUSTOMER SERVICE!!!"

- TerriBiniasz

It is truly refreshing to do business with a dealership that offers outstanding customer service. My Lexus associate is Katrina Brown and she made a huge effort from day one to find the perfect Lexus for me. Here we are several months later and she went above and beyond to provide me with exceptional, personalized service. South County Lexus has a keeper in Katrina!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aug 19, 2019 -

South County Lexus responded

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us, Terri!

June 06, 2019

"Nice work!"

- annie's lex

Took my SC430 in for a detail inside and out. You could literally eat off the engine! I wasn't happy with the chrome work that was done and I told Ronnie about it. He took care of it right away and I am very happy with it.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Crowe
Jul 22, 2019 -

South County Lexus responded

Thank you from all of us at South County Lexus!

May 25, 2019

"The best Lexus services in Orange county"

- Anthony

The best Lexus services department in Orange county, specially Isaac Lam the client care representative very friendly, helpful and also I would like to thank B. Harlin and A. Jacobson to make it happen. For me is worthy to drive over 30 miles to get the service from south county Lexus.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Drew Jacobson and Isaac Lam
May 19, 2019

"Excellent Service!"

- Lexusmac

I came in to replace a windshield wiper blade and was treated like royalty. The service rep and General Sales Manager provided excellent customer service and attention to detail. They not only replaced the torn wiper blade but ensured that the entire wiper arm and mechanism were functioning properly.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 17, 2019

"Everything as expected"

- RD

First routine service but was treated like an long time customer. Nathan was gracious and pleasure to work with. He told me the service would take a little over an hour and almost on the hour he let me know the service was complete. I will definitely ask for him again.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Sim
May 17, 2019

"Easy Peasy"

- Tony M

Kristopher was polite, friendly and precise. In at 130pm out by 3:30 pm as I was told. Lounge was well stocked and plenty of reading material.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kristopher
May 08, 2019

"Overall Best Lexus Dealership"

- Jack E.

South County Lexus again demonstrated there service excellence. Guest Service/Experience Manager, Drew Jacobson's prediction of when my vehicle's service would be completed was spot on, magically within a few minutes of his up-front estimate. Upon completion of service, my vehicle was detailed and looked immaculate both inside and out. Another great experience with this dealership and their excellent team of service technicians, detail specialists, valets, facilities supervisors, and guest services managers.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Drew Jacobson
May 02, 2019

"Fabulous customer Service ."

- KK1955

Purchased 1 car and 3 SUV's. love the brand and the service . Daven Anthony is the best!! would highly recommend purchasing and servicing your car or SUV at South County Lexus.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Daven Anthony
April 29, 2019

"Great Service"

- JG

Ronnie Crowe of the service department is a highly capable, courteous, and professional Service Consultant. No BS; attended to my service needs (new tires & alignment) at the correct price based on my on-line research. In and out in a loaner was super fast and easy. Contact from Ronnie with updates was timely. Car was done on time and as promised. The thorough "many point inspection" indicated a faulty component which was replaced under warranty. Great service! Thanks!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Crowe
April 23, 2019

"Good service and friendly staff "

- Linda#

People are friendly and helpful. Reliable and explain very well about the service. Highly recommended. Customers are at ease. They will recommend extra services only when needed. You really can trust this service department.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kristopher Bigay
1
...
1 - 10 of 718 results