4,460 California SRT Service Centers

Excellent service, friendly, and wonderful staff. - MERYAYYAN

Excellent service, friendly, and wonderful staff. I will use them again for purchasing my next cars and for their service.

I've had my 2018 Mini Cooper less then a year. - Unhappy

I've had my 2018 Mini Cooper less then a year. I've had to have it towed 4 times do to the car shutting down. And this last time it cost me close to $1000. I worry when I drive it if I will make it to where I am going. Never in all my years of driving preowned cars have I had a car with so many issues as I have with this car I less then a year of owning it. I am very unhappy with this entire purchase. My DREAM CAR turned into a NIGHTMARE!!

Whole dealership looks like it's going to be closed in 3... - bahama

Whole dealership looks like it's going to be closed in 3 days.Employees walking around with long faces, nobody is truying to help you or even say "hi" to you. Other ones in front of computers playing games or just reading something. They didn't even notice when I walked inside the service!! I was in for a simple oil change. Took them 1 hour 20 min to do the work plus 10min for negotiation and imputing data. At the end they didn't even try to put window sticker (reminder) that oil was changed or to give me information what type of oil is inside of my car!!! They will not see my face there ever again !!! This is to anyone who is trying to do business with these guys! Find another dealership and don't waste your time and nerves with this, should I even call this place a dealership?

Based on many Google reviews praising this Dealership, I... - CLASSIC BMW GUY

Based on many Google reviews praising this Dealership, I make an appointment for service. On the day of my appointment, I am running about 10min late so I hastily drove into the first available spot to park. RED FLAG No.1: The next thing I know is that the Lusti Detail guy is suddenly kicking the front of my car...RED FLAG No.2: the Service Manager quickly diffuses this "little" incident but offers no remedy for the scratches on the hood of my classic BMW. WAIT A MINUTE!! The website video proclaims this Dealer as "San Diego's #1 Independent Automotive Service Center..." RED FLAG No.3: I AM CHARGED $300 FOR A LOOSE WIRE?!? Should have checked all reviews, including Yelp.com, before bringing my collectible BMW here! TERRIBLE STAFF PREDATORY PRICING are the reasons for this rating.