4,460 California SRT Service Centers

Todd R. - Cristina.veteran

Todd R. Failed to inform us of a la carte 30k options prior to us signing the contract. We were charged approx $1,000 for this service. We are outraged by the lack of information we received and the disregard of our time. They had us waiting for a car wash when we were the only customers standing outside. we provided a 20 minute ETA and yet we still waited for the car wash. It wasn’t even dried. Nonetheless, I am a disappointed customer.

First time I utilized the new citrus Ford for service on - Mr. Diesel

First time I utilized the new citrus Ford for service on my Ford PowerBoost. Prior to this I’ve been to the old location. Dealt with Zack for my service for oil change tire rotation and cabin filters replaced at 45,000. Took great care of the truck with a wash afterwards outstanding customer service thank you

I bought my 2019 Kia Sorento from the dealer about 1 1/2 - GEWARF

I bought my 2019 Kia Sorento from the dealer about 1 1/2 years ago. Unfortunately, recently the oil was evaporating due to a known defect in the CDI engine design. When I went t o the service department I was introduced to Service Manager Greg Saakyan. He told me he was aware of the symptoms of this situations, asked me several qualifying questions. He told me he would need to keep the car for about a week to have the mechanics make a final assessment, and if they found the car to have the known defect, they would need to have a manufacture's mechanic inspect the car. I was so so impressed with Greg, everything that he committed to do, he did it, and kept me informed of the process via texts and phone calls. As expected, the result of the analysis was that the entire engine needed to be replaced. Greg arranged for a loaner car for the next week while they received and replaced the engine. Since the car was still under warranty, all of the work was completed at no cost to me. I have been driving the car with the new engine for a week, and it is running perfectly. Additionally, Greg and I are working together to schedule some preventative maintenance items in the near future. I am so grateful for how he handled the entire process, as well as the assistance provided by the other members of the service team.

I want to make it very clear that my 5 stars apply - SonataOwner

I want to make it very clear that my 5 stars apply specifically to the following team members: Service Manager Diana, Service Advisor Kevin, Ray, and Jonathan. I took my car in for engine replacement under warranty and had quite a frustrating experience initially with a different Service Advisor. I eventually got so upset I asked for a manager -- the VERY SAME DAY I escalated to Diana, she sprang into action and I had what I needed within 2 HOURS. I initially requested that my car be transferred to a different dealership, but Diana assured me I would be taken care of here and made true on that promise. Every time I needed something, Diana ensured I was never left in the dark and always responded to my emails within less than 24 hours. She was extraordinarily patient and never made me feel like an inconvenience despite over 20 emails back and forth (in addition to my numerous calls) over the past month. She took the time to coordinate across multiple staff members to resolve my service experience. I know my experience with the previous Service Advisor affected my communications with her -- I was extremely distrustful and anxious about the possibility of being taken advantage of -- but Diana was sympathetic and always knew exactly what to say to assuage my fears. Her exemplary service is exactly what saved this from becoming a 1 star experience. While Diana is absolutely the star of this review, I want to also acknowledge the great service from the following Service Department team members: - Service Advisor Kevin: When I called regarding my car and expressed frustration with the process, Kevin could have easily told me "Too bad so sad! Take it up with the service advisor who's assigned to you!" Instead, on an incredibly busy Saturday, Kevin empathized with my feelings while being realistic about what they could actually offer. After a month of dealing with less than ideal circumstances regarding my car, I came in 10 minutes to closing ready to argue some more but Kevin's warm professionalism completely took me by surprise. He asked me in a gentle voice, "Are you sure you don't want to pick up your car today? I don't want you to be without your vehicle..." When I shot back "I can't because of XYZ!" Kevin quickly coordinated with the service team -- 3 minutes before closing time -- so I could pick it up that same day instead of waiting another 2 days. From what I observed while waiting for my car to come around, Kevin was equally helpful and patient with every single other person who walked through his door despite handling a steady stream of customer requests 10 minutes past closing. - Ray: Ray was often my first point of contact whenever I called the Service Department -- he always picked up on the first ring OR if he wasn't able to answer, he'd call me back within 3 minutes. I was honestly shocked by his efficiency and want to note that even when I would call multiple times in one day, Ray was unfailingly polite, courteous and understanding while routing me exactly where I needed to go -- and he never once dropped the ball on a request. - Jonathan: Accompanied me to pick up my loaner car as well as my personal vehicle. His friendliness and clear explanations made me feel at ease during moments I felt incredibly frustrated and was a positive touch point in my experience. While my service experience started off far from ideal, Hyundai El Monte has some true gems working in this department. I'd gladly come back as long as I'm working with them.

We have had repetitive issues with a new Corsair we - Linda

We have had repetitive issues with a new Corsair we purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (only for the issue to return the next day) and or denied any mechanical issues existed. We were even told to take the vehicle to another Dealership (Lincoln) as they could not fix or identify/find any problems, but at this point, we did not trust any Lincoln Dealerships due to the consistent gaslighting, fabricating, and inability to repair the vehicle. Instead, we took our car to Capitol Ford/DGDG Group and the service was absolutely what one would expect. Professional, engaging, mechanical experts, honest, caring, and engaging. Our service writer Zejna Dubinovichas has restored our faith in the Ford Brand (Lincoln is owned by Ford). Thank you, Capitol Ford/DGDC Group, for hiring such an amazing individual who truly cares about the customer and promotes the Capitol Ford/DCDG Group in such a positive customer-focused environment.

We had some issues but we were able to get these worked - offsite

We had some issues but we were able to get these worked out with the Service Manager.

If you want communication from service deaprtment please - Avoid at all costs

If you want communication from service deaprtment please dont expect any unless you physically call and request info. Also please take photos of your odometer as this service dept drove my car for 60 miles and i havent even picked it up yet. No service video was provided at all.. Just terrible all the way around. The service tech was Sarah.

Service rep answered questions had; service done so... - BE84

Service rep answered questions had; service done so promptly was shocked when rec'd call that car was ready for pickup; very nice bonus for a free car wash on my schedule; pleased was able to redeem certificate for service rec'd from Christmas with donation to Toys For Tots; enjoyed snack bar offering complimentary food/drink with service; and last but not least the open space of facility and cleanliness !!!

Brought my car in to replace the a/c and Daniel Amaya... - David A

Brought my car in to replace the a/c and Daniel Amaya double checked it to make sure replacing the entire unit was necessary. They pointed out that it was almost time to replace the brakes, which I was already aware of, so I had that done as well since the quote was reasonable priced. He also noticed oil pooling on the top of my engine and began inspecting for a leak however the previous Subaru dealership did a sloppy job and that’s why I decided to go to Subaru Orange Coast this time. Daniel gave great service so I’ll be back!