This dealership took over 4 months to finally establish that they had received my two recall parts in stock (to remedy the airbag recall and rear differential nut recall) for my 2005 Ram 1500 (that I have owned and driven daily since new). I had to call each 5 or 6 weeks to get any update on parts. I made an appointment with Jeffrey G. (solid rep & decent guy) last week via my phone call to them again, then took my truck in to the dealer on Thursday (10/22/15) at 7am (1st customer of the day), dropped it off (exterior clean), then returned to pick it up before 2 pm when I received a call that it was completed. When I arrived to pick up my truck, my sunroof was in a fully opened position (not the way I had left it with the sunroof tilted up for ventilation), and the sunroof frame was broken when I attempted to close it. A trail of fresh red fluid (from a hose drug over my roof from door to door) runs across the middle of my roof, where it clearly shows how my sunroof was broken while getting serviced there. Randy placed the broken parts in my hand when he was alerted of the situation, looked over the roof, and told me that I could pay them to have the damages estimated and repaired. he said the damages were from wear and tear and that the fresh hose marks with fluid "must have been there when I drove up". Another dealer (Folsom) is repairing the sunroof today, then I will force Sacramento Dodge Ram will pay me for the costs. Randy Tackett should be fired! He is a terrible excuse for a professional. He is a 100% LYING DIRT BAG. Do not trust him nor take any vehicle to this dealer while he is running the service department. I bought the truck in Sacramento at Swift, then Swift did most service repairs for the first 100k miles. They were great, although the building was not as fancy. Randy represents all that is fake, wrong and smoke-in-mirrors with regard to his industry. He really sets the lousy-service bar high.