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Sacramento Chrysler Dodge Jeep Ram - Service Center

2.3

8 Lifetime Service Reviews

3610 Fulton Ave , Sacramento, California 95821

8 Reviews of Sacramento Chrysler Dodge Jeep Ram - Service Center

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September 19, 2018

"Thanks Will!"

- Jeffhall916

I just left the Sacramento Dodge dealership and my experience was with Will from service and on top of being such a great guy, he took care of all my needs for my jeep Rubicon. I can't recommend highly enough. I know that going to a dealership can be hard sometimes but he made it smooth and easy. Thanks well, I appreciate all you did

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Recommend Dealer
Yes
Employees Worked With
Will Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 19, 2018

"Worst service ever run don't walk away"

- Darlene Sullivan

This is the worst service department I have ever taken my car to. My car went in because if I had headlight I had no inside lights and I received two recall letters one for air bag and one on the electrical. I had my car towed in and on the second day I called to check on my car to be told the dimmer switch was turned on wrong " really " my car started the same problem on the way home and the battery lit up on dash so I called when I got home. I spoke with a manager Wil Miller who was most helpful for the day. He had me return my the next day they would put me in a rental and he was very sorry that they did down do their job. I will be sure to send this to Chrysler Company. I put it on Facebook as well.

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Recommend Dealer
No
Employees Worked With
Wil Millef, Jeff Gibbons
Feb 06, 2018 -

Sacramento Chrysler Dodge Jeep Ram responded

Hi Darlene. We greatly apologize for the inconvenience that was caused. It appears that we were able to make arrangements to get your service concerns taken care of. We are very aware of the places that we need to make some improvements to our Service Department and follow up, and take your concerns very seriously. We have already began putting new procedures in place to avoid this from happening in the future. Hopefully we can have you back in the future and can show you the type of customer service that you deserve. Again, we greatly apologize.

February 05, 2017

"Service dept is terrible "

- adam riggins

Service dept here is a joke I've had 2 bad experiences here. First time I made an appointment here I brought my car in and then I was told it would be a few hours before they could help me.... then why did I even make an appointment?? Guy helping me was a jerk to! Ended up going to.a different dealership and was treated like an actual person. Then today I come in with my check engine light on again plus my vehicle wouldn't change gears and was leaking oil. Guess what I get the same service guy and again he acts like he could care less I'm having vehicle issues and that he's booked out on appointments and basically can't help me. Glad I came to a dealership where I have a valid warranty. Seriously skiplease this joke of a dealership and go to Roseville where they actually treat you like a person.

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Recommend Dealer
No
Employees Worked With
Can't remember guys name
May 21, 2016

"Horrible service"

- Badchoice916

The worst service ever. Then asking for service they kept me on the line for over 10 minutes. Sophie was extremely rude and very condenscending. When you get service it should be seamless transaction but being treated unfairly by Paul in service really compromises the companies integrity

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Recommend Dealer
No
Employees Worked With
Paul Morrison, Chuck Holland, Jose Perez
May 31, 2016 -

Sacramento Chrysler Dodge Jeep Ram responded

Hi there, Thank you for taking the time to share your experience with us. We apologize that you had a negative experience in dealing with our Service Department. We are taking your feedback seriously and meeting with our team to discuss how we can improve the overall experience for our customers, and hope that we will have the opportunity to change your impression of our dealership in the future. If you have additional feedback, feel free to contact us to discuss further at 916-229-8900. Sincerely, Amanda Lawson

October 24, 2015

"SERVICE MANAGER (Randy Tackett) is terrible. BEWARE!!!!"

- ramhemi05

This dealership took over 4 months to finally establish that they had received my two recall parts in stock (to remedy the airbag recall and rear differential nut recall) for my 2005 Ram 1500 (that I have owned and driven daily since new). I had to call each 5 or 6 weeks to get any update on parts. I made an appointment with Jeffrey G. (solid rep & decent guy) last week via my phone call to them again, then took my truck in to the dealer on Thursday (10/22/15) at 7am (1st customer of the day), dropped it off (exterior clean), then returned to pick it up before 2 pm when I received a call that it was completed. When I arrived to pick up my truck, my sunroof was in a fully opened position (not the way I had left it with the sunroof tilted up for ventilation), and the sunroof frame was broken when I attempted to close it. A trail of fresh red fluid (from a hose drug over my roof from door to door) runs across the middle of my roof, where it clearly shows how my sunroof was broken while getting serviced there. Randy placed the broken parts in my hand when he was alerted of the situation, looked over the roof, and told me that I could pay them to have the damages estimated and repaired. he said the damages were from wear and tear and that the fresh hose marks with fluid "must have been there when I drove up". Another dealer (Folsom) is repairing the sunroof today, then I will force Sacramento Dodge Ram will pay me for the costs. Randy Tackett should be fired! He is a terrible excuse for a professional. He is a 100% LYING DIRT BAG. Do not trust him nor take any vehicle to this dealer while he is running the service department. I bought the truck in Sacramento at Swift, then Swift did most service repairs for the first 100k miles. They were great, although the building was not as fancy. Randy represents all that is fake, wrong and smoke-in-mirrors with regard to his industry. He really sets the lousy-service bar high.

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Recommend Dealer
No
Employees Worked With
Jeff Gibbons
June 08, 2015

"The worst customer service"

- unsatisfied with your service

In the over 30 years of owning a car, I have never had such bad customer service at any type of car service business. The employes at the service department are unfriendly and not helpful. I have brought my new jeep hear twice for service since it was where I bought the vehicle. Both times were awful. First, do not try to use their online schedule. It does not work. I did not receive a phone call and was not contacted after completing the online form. so I called. I make an appt with one person and let them know why I am coming. When I arrive at my scheduled time, there is no one there to help me. I wait up to 5-7 minutes while people are walking around in and out of the area and checking computers, but not one of them asks me if I need help or even greets me. Finally a man comes by and asks me why I am there. He pulls up my info and asks me what I need done, even though it should be right there. When I go to pick up my car, both times, the paperwork can not be found and things are not clear on the bill, so it takes a while to get it all settled, pay and get out of there. It is the WORST experience. I can't not say much about the actual service since I only went in the a squeaky window and they fixed it and to have an alignment. which is computerized. I can promise you I will not be going back there again. I will have to go to a service shop further from my home.

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Recommend Dealer
No
Employees Worked With
I do not know the names of all the employees I worked with. All of them in the dept are unfriendly., Jose Perez
May 28, 2015

"customer not satisfied"

- antcat53

Writer should do walk around vehicle to see any damages. Quote should include all misc. and tax! LOF sticker missing. Quick safety check should be offered.

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No
Employees Worked With
May 15, 2015

"Fixed my rattle"

- mainerd007

Jose has redeemed himself. My last experience was horrible but this time was much better. I originally was set up with an advisor who seemed like he wasn't interested in my problem but Jose took over. I wasn't looking forward to the same experience as the last time but Jose apologized for the last time (transmission recall) and took care of business. He shared his frustrations with rattles in the speaker department and said he would not stop until it was fixed. He made it happen. Thank you Jose.

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Recommend Dealer
Yes
Employees Worked With
Jose Perez
May 18, 2015 -

Sacramento Chrysler Dodge Jeep Ram responded

Hi mainerd007, We are so happy to hear that Jose helped take care of the situation. We always strive for great customer service, and although we can't promise perfection, we always appreciate the opportunity to make things right! We appreciate you giving us that opportunity and sharing your experience with us. Thanks again! Amanda Lawson

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