300 California Volkswagen Service Centers

I scheduled a firmware update for my ID4, the worker - sunene23

I scheduled a firmware update for my ID4, the worker there told me oh yea code 99 is not ready yet. He did not even check my car for which version I had. I don't want to name names but clearly he didn't want to work on my car and I didn't want to waste my time there and wait forever for the service. I wrote a complain on their website and got a message on my phone an hour later with a message of trying to sell me a car, I laughed. I blame the owner or upper manager for this, it seems that they don't care anymore.

Jerry is awesome. He is friendly and helpful and has been... - CC2019

Jerry is awesome. He is friendly and helpful and has been friendly, personable, professional but most importantly made sure any work that has been done, was done correctly and met VW standards.

I almost gave up on getting good customer service from... - amkhouri

I almost gave up on getting good customer service from the repair department. Today was different though because I asked for a different service advisor. Jack Daniels provided excellent customer service. I will bring my car back to this dealership as long as Jack takes care of the repair services.

Always awesome service - sherennal

They always go above and beyond to assist me! Thank u and Kudos to Nick & Leslie! Nick as my advisor & Leslie upon checking out :) I could not afford the actual repair at this time but Leslie was very helpful in advising me!

Brought my car in for service in Octobrt 2023 and they - falcon65ford

Brought my car in for service in Octobrt 2023 and they still have it. That is over 3 months Today is February 17 2024.

Thank you Chano for taking such good care of me and my... - Baleecampos03

Thank you Chano for taking such good care of me and my husband. You made everything so easy and we appreciate you! Go see him!

Max is a friendly agent …he is very professional skills - River girl

Max is a friendly agent …he is very professional skills and handles with care ….. thanks

We took the car to New Century VW for a recall that we... - VWCustomer94

We took the car to New Century VW for a recall that we had received on the car. Alex even informed us about a free oil change and also some other free services that our car qualified for. He took care of the car and it was ready to be picked up in less than 4 hours! Thank you for the amazing experience!

Great Customer Service - Grtfl1

I've bought two vehicles from this Dealership. The service manager Cesar, is fantastic. He's always going above and beyond to make sure my car is serviced perfectly. I'll return to this dealer for service & purchase other vehicles because of him.

I want to thank Jimmy and Danny (driver) in the service... - Theresa Aguilera

I want to thank Jimmy and Danny (driver) in the service dept.for all their help, I really appreciate it very much. I will be a VW customer for life😊

Service person David Troussaint very nice and pleasant.... - LINDAGMA59

Service person David Troussaint very nice and pleasant. All work performed on time as promised. I appreciate the ride to dealership as I had no on else to help me that day.

I got my engine replaced here at Perez Auto & Truck... - coinselieth712

I got my engine replaced here at Perez Auto & Truck Repair They did a wonderful job, and I got a great deal on it. Very inexpensive service fees, for really good work. I will definitely be back if I need more work done to my car.