300 California Volkswagen Service Centers

This company is worse than what I hear from everyone. - Yung

This company is worse than what I hear from everyone. My DFP light came on and brought my vehicle to the Cardinale dealership. They said that I need a new DFP system. It cost me $2,500. The light comes back on again within 4 months. I didn't want to go back to Cardinale. So I took it to a reputable mechanic in town, and the fault code was for Cardinale to update the software of the DFP system they put in 4 months ago. I took it back to Cardinale. They are telling me I had a check engine light on and I need a new thermostat. Which I did not have a check engine light on when I brought in. That cost me $1,700, and they even charged me $400 for updating the software. Then, 2 months later, the DFP light comes back again. This time they are telling me that I need a new Catalytic Converter, and it will cost me $3,700. They are so unprofessional. It's hard to believe they are a dealership. They don't return your messages. They don't know the previous services they performed. It's a mess. At this point, I had a feeling I was getting scammed. I towed my vehicle to another dealership 50 miles away. The DFP regeneration is costly at a dealership, but I got it done with $864. And nothing was wrong with my Catalytic Converter. I heard so many people complaining about this company. It really is all true. I recommend everyone to stay far away from this place.

Both of my key fobs died today and when I got to the... - karrisakohring

Both of my key fobs died today and when I got to the dealership Greg Hayes was there to save the day! He was amazing, we were in and out within minutes. Billy at the parts counter was able to find the last available battery for my key fob and we were set to go! They were both super nice, friendly and helpful. I didn't buy a car today but I'm going to Greg Hayes when I'm ready to upgrade my VW.

Audi Q7 - Bunni77

Decided to go look at the Audi Q7 and see if it was the car we would need for our family. Wow! Love our new car! Syed Ali is a wonderful salesman great working with someone who really loves his job and very personable, knows the Audi cars and took us through the transaction with ease!! Go see him you will not be disappointed. Thanks for all you did to get our new beautiful Q7! We are so happy!!

Poor Customer Service - Stan

My husband and I have received terrible customer service from Chico VW. After a horrible fuel leak in December with our 2015 VWGolf, we called to have our car towed in to be looked at. We were told to go elsewhere as they didn't want to look at our car, even though we have evidence that they are the only ones who have taken the back seat off our car to replace the fuel pump, which had a recall. They said it had been too long for a problem to have occurred. The Service Manager would not help us, because he thought someone else could have "done something" to our car. Not only did this issue happen, but previous rude comments during times of trying to figure out coolant leaks, and shift by wire module replacement, we were told we most likely spilled coffee on the shift area or didn't understand the coolant system. My husband is a retired Heavy Equipment Mechanic and we take care of our vehicles. I could not recommend this Dealership as their Service Center is rude and unethical.

Service history on my new beetle in this dealer: $800 to... - wkqe03a

Service history on my new beetle in this dealer: $800 to fix airbag indicator yellow light. The light came back two weeks later and it was not under the work warrant because it was not the same problem. $500 to replace transmission seal but still see slow leaking one month after the repair work. More scatches on dash covers , steer wheel and door panels after each oil change (new interior became worn interior after oil changes). Oil level extremely low (no oil on dip stick) one week after oil change at one time. After an oil change, radio (both AM and FM) recieves no signal and make very load noise. Service advisor comment: It is normal for VW in this area, Escondido, CA. Somehow, It gets signal again four years later after a battery change in Murriata VW dealer, CA.