Good job - cheriar
Kevin my VW Service Representative, did a great job.
He explained in detail what was happening. He kept me informed and up to date.
He helped me pick up a rental car.
I’m very happy with his work for me.
Top Reviewed Service Specialists At This Dealership
Parts and Service Director
Very Professional Experience - Passat2012
I took my car in for scheduled maintenance. I was working with Carlos Fuentes. I mentioned a possible issue with the brakes. Carlos was very helpful, courteous and professional. He checked me in quickly, noted my concerns, called me immediately once the technician informed him of the condition of my brakes, and Carlos let me know when my car was ready without my having to follow-up and call him.
Excellent service dept - grmajudy02
My VW Passat needed routine service. The service dept made an appointment for the day that was good for me. Service assistant was friendly and answered my questions prior to taking my car. I like getting the video while they are servicing my car to explain what he is doing. I continue to return to Capistrano VW because of their good service dept.. I could go to a VW dealer closer to my home but I'd rather drive a little further for this great service. Thank you Capistrano VW.
Service Appointment Coordinator
Excellent service! Thank you Susan Ahn!! - Anthony D
I own to Volkswagens and I am always there for routine service. I have always had a great customer experience. Susan Ahn is amazing. she recognizes my car and immediately comes out to greet me.
car is always ready on time or early
thanks so much!
Susan, you are the reason I wont buy a BMW :)
BMW Concord Collision Center is better than the rest!!!!!!! - kevinb
I met Kevin Miller immediately upon arriving at the collision center for the first time. Great attitude and just a really nice guy. My BMW is very important to me and I am known as being very, very, very picky when it comes to my cars. Kevin put me at ease and explained how my BMW would look when finished. The X5 looks new, so new I had a Xpel clear bra put on it for protection. Kevin was so helpful and the finished product looks so good, I will never consider bringing my vehicles to another shop. My niece thought their work was so good, she brought in her Audi . Thank you, Kevin, David and "Mo".
Job done right always - ElkgroveTouareg
I have been a Volkswagen owner for over 35 years. When I came to Elk Grove Volkswagen, California to purchase and service my 2011 Volkswagen TOUAREG TDI LUX, I met the service Director Cecil. He has put together a great team of technicians and support crew. I have had the best service possible, on time and correctly done. My vehicle is clean inside and out and the service is always completed as promised.
This is my dealership by choice.
Elk Grove, California
A friendly, no-pressure experience. - jjmagoo
Aaron, Arman, Andre, and Lauren did whatever they could to get me a good deal on the car I wanted.
Everybody at the dealership was friendly and eager to help, including those in parts and service.
First maintain oil change visit for our beloved Tiggy - Rickvw
The service staff was definitely great friendly courteous on time and I’m very hard to please but from the sales staff to parts to the service department all great bunch.
Extraordinary Sales Man - Mona
My recent visit at Galpin VW was pleasant experience. The sales man (AB Ghayadiy) provide excellent service. Kindly answered all my questions. Very polite and trust worthy. I enjoyed my visit
Excellent fit and finish - aloeocpm
Great help from the start
And really nice finished work cleaned car really well
Helped me with parts from China as option I want to see and maybe avoid
In this car
And I did wow thanks so much
Great Service! - Nreeadh
I went in to get an oil change. Service personnel were so helpful and kind. During my wait was shown vehicles and ended up eventually trading in my car for something brand new despite having less than perfect credit. Thats what I call quality service. Thank you!
Audi Q7 - Bunni77
Decided to go look at the Audi Q7 and see if it was the car we would need for our family. Wow! Love our new car! Syed Ali is a wonderful salesman great working with someone who really loves his job and very personable, knows the Audi cars and took us through the transaction with ease!! Go see him you will not be disappointed. Thanks for all you did to get our new beautiful Q7! We are so happy!!
Great Customer Service!!!!!! - MarioT760
Service Department always on top of your vehicle and always.
They listen to your needs . I have been servicing my vehicle now for 5 Years
Car service - Tiguan Owner
Carlos was very helpful. He explained everything, answered all my questions, did all that I asked. He even offered me an Uber to take me home so I wouldn't have to wait.
A wonderful place for car service - Quan Z.
I recently request a rear light repair service for my 2015 VW Sportwagon. Since I just moved to SAC from seattle, I googled the nearest VW dealership and I chose Niello randomly. To be honest, I did not expect much when I was making this appointment. But Roger is a very nice and helpful man. He helped me get everything done and FREE! One more thing, guys in Niello washed my car soooo much better than the university VW dealership in seattle.
professional service - Satisfied customer
Very good job. Service professional listened to my concerns and helped verifying our warranty information. We recommend this dealer to our friends and family members.
You can’t find a better, smarter or nicer team - Notamorningperson99
Norman is terrific. Knows his cars but more important, a very good listener. He heard my issue and with Abe and other team members worked through the problem until there was a resolution. Super service and friendly, almost makes you want to have an issue so you can go in and hang with the team.
First visit in parts and service department - jetta2001
The staffs in both department were very polite and helpful . Julio was very patient in searching for the parts I was looking for. Jeromy was very professional in explaining the result of multi inspection and his recommendations. The service was excellent!
best service - kwiker
Danny was very professional, keep me in the loop as to what I needed and how long I would wait. Work was done in a timely manor, I will be back.
30,000 mile service on leased VW - PiskerGene
It's easy to schedule service online and the staff is already ready when you arrive. Service is performed as you wait in a comfortable seating area - a about 90 minutes - then you receive
a complete detailed report including recommended upcoming service needs.
Great service but VW labor is high - dcriti
Needed to do some Smog related and repairs for a lack of power on my VW Beetle. Took several days to determine what was wrong and to get the parts and do all the testing. Charles is a great service person but the labor cost was very high which always hurts but was able to get some good coupons to help a little, Also tI noticed hey put on over 100 miles on the odometer when I got it back so that was concerning as it seemed excessive even though they had to do tests to confirm the issues were resolved. Bozzani is great and would recommend again.
Just got my first VW. Really excited... - Dil
Best place to shop. Randy was a best guy to deal with....help me a lot with deal. Offer me the price I want love to deal with him again
Gaspar was excellent and professional - Ana71
Gaspar was friendly and his help was great. He help me get mu car fix the fastest he could and send me info on the progress
New user - Johnsdad
I shipped my five year old Prius from New York to California and wanted it to be thoroughly inspected for it’s new life here in SoCal. The intaking agent allowed me to tell my story and then suggested the necessary maintenance. She was great. She told me two hours. It was exactly 2 hours. Everyone I came in contact with was friendly and helpful.
Amazing customer service - Kay Boonchai
I'm very pleased with customer service at this dealer. Clayton was amazing. I had to leave my car to get service while on vacation. He texted me and keep me updated about my car during the week. I got my car fixed ahead of schedule and they let me leave it there until I get back. Anya was also wonderful and very helpful. I'm a happy camper.
Overall great service! - Jbr05
Knowledgeable and friendly staff. They always have some kind of special to help save $ on whatever service you need done and always do a great job. They even wash your car so it's clean when you come to get it.
Great first experience on this service center - Danmae20
Fast & great service for my first time visiting this service center. I will recommend you to my friends. Staff was very helpful and friendly to us.
Amazing - Tommy
They did a very good job on my Tacoma.
Fernando Esquer help me all the time with any question that I had great customer service
Always awesome service - sherennal
They always go above and beyond to assist me!
Thank u and Kudos to Nick & Leslie!
Nick as my advisor & Leslie upon checking out :)
I could not afford the actual repair at this time but Leslie was very helpful in advising me!
Excuses/coverups/lies - unhappy
I brought our 2002 Boxster in for a smog test and they junked our car. We told them exactly what we wanted don and they took it on themselves to remake the car - starting with a $3,000 charge
Dirito Brothers Walnut Creek Volkswagen