2,899 California Used Car Dealers

Buyer Beware - disappointed_by_autovaut

BUYER BEWARE. We found a vehicle being sold by The Auto Vault on Craigslist, and visited them shortly after to view it. The staff at The Auto Vault were friendly, and they showed us a great selection of high-end BMW stock. The vehicle had recently been detailed, and they assured us their team of mechanics had inspected it thoroughly for problems. We asked about issues within the electrical system and air conditioner, as both components are known to have problems on this model vehicle (2010 BMW 335xi); The Auto Vault assured us that their inspection had found no issues, and we made the purchase without further inspection. Upon purchasing the vehicle we found that it had no floor mats (they weren't being detailed), only one key, and that the luxury package they claimed it had did not exist. None of which had been explained to us, and some of which we had been mislead to believe. Within a week of purchase the on board computer began to shut off intermittently during driving, so we decided to take it to a mechanic to diagnose the problem. The mechanic explained to us that their was significant rust on the underside of the vehicle and that some of the wiring had corroded through; none of which had been mentioned by The Auto Vault. We spoke with them again, and while things remained friendly, continued to believe their guarantees about the vehicle's state. Some months later (3) the air conditioner stopped working. It was at this point that we asked our mechanic to make a more detailed inspection, and to test the various electrical modules. The mechanic found significant electrical problems throughout all modules of the vehicle (including safety features), and determined that the air conditioner's evaporator had a leak which had been refilled before sale. The mechanic assured us that the issues he found pre-dated the purchase of our vehicle, and that any qualified mechanic would have uncovered them upon inspection. It was at this point that The Auto Vault stopped responding to our communications, and we had to pursue the issue through the Better Business Bureau (complaint: bbb.org/sacramento/busin…). The Better Business Bureau moderated communication between us and The Auto Vault, but ultimately found that they had fulfilled the requirements of the contract we had signed. They mentioned that cases of this type are typical, but that they are not a legislative body, and so were unable to pursue a fraud case against them. The Better Business Bureau also recommended that we pursue the issue with the DMV body responsible for licensing dealers, and in small claims court. I would recommend for anyone considering purchasing a vehicle from The Auto Vault that they find a more reputable dealer better able to guarantee their products. It was a mistake to trust The Auto Vault, and a bigger one to sign a contract an As-Is contract with them. BUYER BEWARE

Very Satisfied customer - Diego F

This place is a very honest and friendly no preassure kind of place. I have purchased over 4 cars with The Import Connection and every time I have had a very awesome experience .. They take care of you and your car.. I would decently recommend this dealership to my friends and family. I actually sent my daughter and she now also had purchased her first car with them.. Thanks Milton . That’s the sales guy that helped me out. He is the best..

Their Customer Service was adequate.I would definitely... - al dion

Their Customer Service was adequate. I would definitely bring my custom back. I also recommend them without hesitation. They took care of me is the best way I can describe my experience with them.

Awesome place to find good deals, they let you browse the... - emmiflores

Awesome place to find good deals, they let you browse the lot without being pushy and answer all the questions that I had. Would defiantly recommend at least checking it out.

very good people, good guys! honest! - ben117

very good people, good guys! honest!

Thank you. - Tammy K

Thank you to Steve and Paco for making my son's first car purchase possible. Your patience and time was greatly appreciated. Matt is very happy and I'm relieved that he has a reliable car now. Thank you, thank you.

Vey friendly and on time. - luvbriandchris04

Vey friendly and on time. Made the process quick and easy. My son is so happy with his car. Would definitely recommend

Very laid back, charming sales approach. You will not be... - califBUYER

Very laid back, charming sales approach. You will not be pressured, which makes is hard to get a good price because you'll have to initiate. Better study up on how to get a good price, because they are so nice and so charming that you'll feel like buying from them. Stay cool. But overall, not a bad place to buy a used car.

Thanks for this email, unfortunately I haven't been to - Violet

Thanks for this email, unfortunately I haven't been to the dealership. However the dealer I spoke to was very helpful when I spoke with him. He sent me the website for future reference.

Worse experience ever. - Carguy

Overpriced. And high mileage. Scammers. Want a lot of money down. Not worth it. Friendly but are not trying to help others. Go look elsewhere .

Be aware to read your contract before you sign Steven - adamsmanuellopez

Be aware to read your contract before you sign Steven added Theft Patrol for $1499.00 without even telling me I didn't know I had the service until I got an email from Theft Patrol. I called Steven but he refused to refund me the amount, I also called my credit card but because I signed the contract they couldn't do anything. Be careful Steven (the manager) is sneaky.

I had been mulling over getting a new BMW for some time... - dkorotie

I had been mulling over getting a new BMW for some time and decided to go test drive one. I was given attention immediately. I drove the car and had a number of things explained. After some time I was given an offer for my trade in and what payments would be. I was unhappy with the offer because it was not specific enough, but I went home to think it over. I was contacted the next day but was away and did not get the call before closing time. I was contacted the next day and went back. I was offered pricing on another BMW and they altered the offer some, at least enough for me to rethink the deal. I have always hated haggling over a car, the price, etc. and am usually disgusted by the time I settle, but this time I felt I had been treated fairly, and although I could have gone elsewhere and maybe obtained a better deal, I was content to take what we settled on. I did not feel pressured and the sales and financial people were friendly and efficient.

Phenomenal work done by Rami Liibdeh ;West Coast Auto Sales - allison

I had the distinct pleasure, my husband and I that is to work with Rami Libdeh and J.J. at West Coast Auto Sales in Montclair, CA. They went above and beyond the call of duty in helping us secure a new ride. I thank my Heavenly Father and my Lord and Savior, Jesus Christ, for placing these two men in our path, and to be blessing to our family's future travel experience. I will personally be returning hopefully by the end of the Month, on or around March 1st, 2017 to trade in another vehicle I have. And to think, we were just going to have a look with the intent to purchase in a few weeks, but God made it happen sooner. A very nice Camaro now sits in our driveway. Thank you Rami and J.J. God Bless You. Maxine Telford-Wolfe; MSE maxinetelfordwolfe@yahoo.com 1-760-217-9831

DON'T FORGET ABOUT COURT ON 1/12/04 I WOULD LIKE TO KNOW... - TINYME

DON'T FORGET ABOUT COURT ON 1/12/04 I WOULD LIKE TO KNOW ABOUT MY CAR

I received a very nice email with info to reach out to - rdelgado201

I received a very nice email with info to reach out to staff for asst. Nothing further.

Haven’t purchased car yet, but they’ve helped get car - lawrence.edelman

Haven’t purchased car yet, but they’ve helped get car inspected, gotten water leak fixed. Have not pressured me to buy the car before i have it checked out. . Friendly staff.