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Truck was seen by 2 other dealerships. Mitch and his team... - jbonemalone
Truck was seen by 2 other dealerships. Mitch and his team were professional and took the necessary steps to ensure that my vehicle was fixed the first time.
Top Reviewed Service Specialists At This Dealership
Ford Service Advisor
Lydia took care of all the logistical items that were... - theairhockeyguy
Lydia took care of all the logistical items that were needed and made the process as smooth as possible. We were able to get all the necessary work done and in a timely manner.
Working with these guys is the best , fast service and... - Ryan
Working with these guys is the best , fast service and very nice to work with and the manager is a top notch ! I would recommend this dealership to anyone
Took over 7 hrs to have an oil change. Even with an... - mamakess
Took over 7 hrs to have an oil change. Even with an appointment. And, I was told it would be 2 hrs. when I dropped it off. The reason I was given was that I didn't tell them I needed it back at a certain time and because I wasn't waiting there for it. I recieved no communication until it was done. A quick text message with the status would have been nice. And, it cost $150 for a synthetic "The Works" change. Can't review the sales side of the dealer, but the service dept. didn't do me any favors.
I had an appointment for an oil change at 230. Was there... - Teresa
I had an appointment for an oil change at 230. Was there early and talked to Steve the service manager. He said it would be a 2 hour wait. I absolutely believed an hour tops. Steve is one of the rudest man I probably have ever met. His customer service skills are lacky terribly. If I could give 0 stars I would.
Excellent both service and customer service. A good car... - jazzton4
Excellent both service and customer service. A good car experience. Will bring my vehicle here again. Spencer was very friendly and helpful. Well worth it!
after having an oil change done, the service writer told... - ljhuber3473
after having an oil change done, the service writer told me that my battery was at about 15%. since it's only about 4 years old, i was more than a little skeptical and declined buying a new battery. on my way home, i stopped by a parts store and had the battery checked and it tested as good. after a close look at my receipt, i noticed that it said that the battery was good. do service writers make extra money by selling things? i really don't appreciate the attempted scam.
Justin was very helpful , knowledgeable and friendly. I... - tvaughan0987
Justin was very helpful , knowledgeable and friendly. I was promptly helped and I couldn’t be happier with my overall experience . This service team is great !
Garbage service department, rude, did not take the time... - brett.pender
Garbage service department, rude, did not take the time to listen to what the problem is. Took $179 for diagnosing an issue only to ask for more money to diagnose the issue!!
Installation of new radio and touch up paint scrapes. - Jan
We received a wonderful response to our radio issues. Excellent and timely service on our Pacifica.
Also had touch up on parking lot scrapes which are now impossible to detect.
All service and office workers were very cordial. Felt right at home!!!
The work that was done to my car was amazing and the... - iskatelichay
The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!
Complain and get fired - disappointed
My vehicle received service on 12/4/18. The problem reoccurred on 12/11/18. I called that day. The service person stated they would call me back either that day or the next. I waited. I did not receive a call on 12/12/ or 12/13. I called 12/14 and left a message. I called two more times on 12/14. I received a return call. I was told they would call me back shortly. They did not. I left one more message. I called 12/17, and was able to schedule an appointment in 11 days. Because of this, I responded to an emailed review survey that I was not satisfied with the customer service. So today, 12/19, the GM called. He did apologize for the lack of communication, and then he told me to go to another dealer.
Apparently, if the service isn't great, you'd best not complain.
Since buying the MKC Lincoln (a 2012) in 2017 I have... - milwmonteo
Since buying the MKC Lincoln (a 2012) in 2017 I have driven this vehicle very limited miles and NEVER have I had a vehicle I enjoyed driving more and enjoyed the driveing pleasures and layout of all the features in the interior and operation of the
various systems (speed control, sound, navigation, AC controls,
wipers/wash heated/cooled seats HEY!! I have had Lincolns
since 1956 and 1957 1961 back in late 50's early 60's This was and is THE VERY BEST Lincoln in my Lifetime!