I called the service department to make an appointment for some service on my (2000) E250 conversion van. My first clue should have been when the scheduler asked if I could bring the vehicle in to see how big it is. Its an E250 conversion van. Do you have no idea what an E250 is? Despite that, I took the vehicle in for an oil change, wheel alignment and to have the brakes checked for a sponge pedal. The scheduler (same one that wanted to see how big the van was) was not friendly and somewhat flippant about their ability to get my car serviced stating they might be able to get to it on August 15th! (are you kidding?) The service writer "Jack" spoke to the service manager and I was then told if I left it, they would start on it the next day. (this was Friday afternoon)
I did not get a call on Monday but received a call on Tuesday informing me that they needed to send the vehicle to the "A-team" to get the alignment done. The following day I was told that they wanted the brakes looked at before the alignment was done. "in case there is a problem with the brakes". What the xxxx does that have to do with a wheel alignment? On Wednesday I got a call to tell me that it "might be a brake module or it might be the master cylinder or....it might just need the brake fluid changed". Well, which is it? By now, I'm completely skeptical that anybody there has a clue what they are doing!
On day 6 I dropped by to check the status of my vehicle. I see it sitting in the lot so I fully expected to be told its ready to go. Nope! "We haven't done the alignment yet.".
What did you do this whole time that you had my car?
Did you flush the brake fluids? Yes.
Did you do the oil change and 5000 mile check? Yes.
Fine. Wrap it up. I'm taking it somewhere else for an alignment.
They had my car for 6 days and this is all they managed to accomplish! Unbelievable.
I was given a small discount off the services I "did" receive and was offered a free alignment if I brought it back. Ha! Fat chance of that.
I took the van directly to O'Meara and requested a alignment check and gave them the background on what took place. The service writer actually went out and looked at the van. That didn't happen at Sill-Tehar. He then showed me that the tires had some chopping evidence on the inside of the tires.
Now here is where it gets interesting. I paid for a 5000 mile service that was to include wheel rotation at Sill -Tehar. How could the front wheels be showing this problem if they were rotated? That should now be on the rear tires. Answer. They did not do the 5000 mile service. No oil change,. not rotation...no nothing but a bill.
I did get a full refund. The service manager was apologetic and I was offered free lifetime oil changes... Not a chance in xxxx. I have no confidence they could even manage an oil change at this point. This is by far the worst service I have received anywhere in the 43 years I've been operating a car.
This service department has serious issues starting from the manger all the way down to the service bay. They have no idea what is being done or not done. Their people are cavalier about the service you receive (or lack thereof) and they are completely disorganized. They have no checks and balances to ensure the services are being done or not. They volleyed my car back and forth from one tech to another for 6 days and literally got nothing done. Not even a simple oil change.
I will NEVER go back but I hope they get things fixed for the next guy that goes there for service. I would use a more explicative word to describe this department but since this is a public forum I will just call it a FIASCO.
BTW. O'Meara had my car back to me the very next day. They diagnosed and fixed my alignment issue within hours. (and they did the oil change, tire rotation and inpeciton too) I guess you know who earned my business!