36 Colorado Recreational Vehicles Service Centers

Dealer lacks integrity. - Joe S.

Dealer lacks integrity. Our 7-month-old trailer needed some warranty work done. I called Trailer Source Inc. in Longmont, Colorado, asking if they would handle the warranty repairs for us even though we had not purchased the RV from them and was told that, yes, they would do the warranty work. They contacted Winnebago and got approval to move forward with the repairs, and an appointment was made. When they trailer was taken in for the appointment, we were told that there should be no issue in having all the repairs completed within the next three weeks in time for a trip we had scheduled. After one week, I reached out to see how things were going and was told they were waiting on parts but that the time frame for repairs still looked good. Week two, I reached out and was told the same thing. I asked what repairs had been completed and was told none but that the tech had looked at everything and would start on the repairs soon. Week three, same. I called the day the trailer was to be picked up and was told that none of the repairs had been made. I went to the dealership and spoke to a service manager who told me that the dealership never should have taken in the trailer for repairs. He said it was their company policy that they did not do warranty work on trailers that were not purchased from them, and he said they would not be completing the repairs. In disbelief, I explained how they had filed the claim, received approval, made an appointment, and kept the trailer for three weeks. I asked why I wasn’t ever told that they would not be doing the work. He repeated their company policy and stated that the person I first spoke to was new and made a mistake. I think the “right” thing for a decent business to do would have been to complete the work they had agreed to. This is not a company that I will do any business with in the future.

I received my pickup back after a transmission - Kansas

I received my pickup back after a transmission replacement that took 2 weeks. Upon receiving my pickup and getting it home, I found that several items had been stolen; a change container, 2 knives, and a pair of hunting binoculars. These items were located in two different areas of the pickup and were not in plain view, meaning that someone would have had to open consoles that had no bearing on the repair. I called the service department to report the theft. There was no apology, no ownership, nor an attempt to make it right with me. I was told that it was my responsibility and not their’s even though it was on their lot. They said they would look on the service technician work benches. I have attempted to call the GM of the dealership with no call in return. I did make a report with the Burlington Police Department.