Up until this past week my experiences with this... - us007319
Up until this past week my experiences with this dealership have been good, especially with the service manager Keith. I'm not so sure that the dealership is to blame, as much as the Suzuki corporation. I had a problem with a seatbelt in my Suzuki - it was ripped straight across and I was very honest about the fact that my dog had been in my car for short periods of time, but I didn't think he had done this, because it was a straight cut with no bite marks. I had purchased the extra warranty on that car with 100,000 mile/7 years bumper to bumper coverage. At first they were not going to cover it, because they felt that either the dog did it or someone cut the seatbelt, which was absurd since I hardly had anyone in my car. Then Suzuki decided to make a good faith effort and said they would replace the seat belt if I would pay for the installation. I felt that was fair enough. Before I got that done, I traded it in at a Nissan dealership and I was upfront with the dealer about the seat belt and that I would get it fixed. Suzuki, however, withdrew their good faith offer when they found out I traded the car in. Instead of paying $140 for the install, I was looking at a $400 repair. I think they had a duty to follow through with what they said they would do - instead they lost a good customer forever. Here is the kicker - Nissan had already finished the transaction with me and had a signed form that I would take care of the seat belt. They had nothing to gain from this, yet they offered to install it for free!
The work that was done to my car was amazing and the... - iskatelichay
The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!
I took my tow truck into Reliance a few months ago, the... - stevefutterer
I took my tow truck into Reliance a few months ago, the online reviews I found on them seemed really good and was the main reason I chose them. This was my first mistake and I didnt realize it until I received my quote from Dan Jamroz from the email firstname.lastname@example.org one click on Dan`s name brought me to the reviews he had done on his own company on http://citysearch.com, http://insiderpages.com and a few other sites. Upon further inspection I noticed that the 5 or 6 reviews on each site all happened on the exact same day and within about 30 minutes of eachother. Why would a company go through all this trouble to create a good name for themselves? Well upon further review of my quote I realized why. Right off the bat, the least amount of markup on an individual part was just under 600%, most of the parts were marked up over 1000%. They quoted my just over $2400 to redo my entire front suspension. Interestingly enough parts, labor, and tax only added up to just under $2200, when I asked about the extra markup Danny at the counter seemed embarrassed, but just played dumb. Pretty steep, considering the only parts they listed that I actually needed replaced was my pitman arms. Yep, really and truly, I passed a thorough DOT inspection after many repairs were done, but not a single one that was recommended by reliance was deemed necessary. Oh and the story is not done yet, when I had to pay for their `diagnostics` before getting a quote they couldnt provide me with change and told me they would just apply the $63 I over paid to future repairs, over two weeks later I finally get the repair quote, yes, over two weeks after the diagnostic was done they finally give me their quote which is when I went and picked up my truck. Ive called Danny at the front counter many times just trying to get back what belongs to me, everytime he says `oh darnit, I put that request on so and so`s desk`, its been over a month, just give me my money. They are liars and thieves and the reason people think of mechanics as such.