Connecticut FIAT Dealers

Extremely satisfied - Michael

I'm an ASE-certified Master Technician who worked in a dealership service department for over 6 years. While I wasn't a salesman, I certainly "know the drill" of how a dealer operates from the other side. With that said, I get all the more annoyed when I present my knowledge to a salesperson and still get treated like a layman. I'm pleased to say that that was not at all how I was treated at Valenti FIAT. I worked with Ken Holder to purchase a 2018 Toyota Corolla iM. I was interested in this vehicle in particular for its manual transmission. My contact began with an email requesting an out-the-door price on the vehicle to which Ken promptly replied and asked for information regarding my trade-in. He quickly drew up my requested OTD price sheet and set the vehicle aside for me to come test drive. The vehicle was in excellent condition and the process was seamless from the time I arrived to the time I drove away in my new car. I spoke with Ken like I would have any fellow employee at my former dealership and never felt at any time like any games were being played. They gave me exactly what I wanted for my trade-in with very little haggling and didn't even attempt to pull me into the finance office for extended warranties (ASE Master tech here, if it breaks, I'll fix it.) I'm definitely not the average car-buyer, and I know dealers need to make money too. But when I can see they're willing to work with me I feel all the better about handing over my hard earned money. Ken's customer service was exceptional and as a whole I feel Valenti FIAT knows the right way to do business. Should Valenti ever have another vehicle in the future that interests me I wouldn't think twice about purchasing from them again. Top notch.

Ye' Be Warned - Citizen197

Inexperienced saleswoman and sales manager .I spoke in length and detail to Kiera (the sales manager) prior to leaving our home for a 1 hour 45 minute ride. Kiera has no customer service skills or general car knowledge. Kiera swears other Fiats at her dealership with 16,000 miles have needed brake pads , rotors , and tires (be thankful she isn't your service advisor ). Arriving after our 1 hour and 45 minute drive, Kiera and I made eye contact and the saleswoman knew who we were when we walked in. Do you think Kiera would even take a minute to come and say welcome or even hello? Nope! I made an offer on the vehicle we came to see, the saleswoman went and spoke to Kiera, came back, and said the price of the vehicle is non-negotiable. We said Okay and left. 2 miles down the road Kiera calls us back and is acting like she doesn't know anything about my offer on the vehicle. I called her a liar ( because our saleswoman went to Kiera with our offer on our vehicle as stated above ) and she got all defensive and told me not to call her a liar. She then became very unfriendly and confrontational. There are plenty of Fiat dealers around, go somewhere else!

Kelly - Patandkelly

A very pleasant experience from beginning to end! Mariya was very knowledgable and helpful! Mike was also very helpful and both were delightful to work with!