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Easy and great experience ! Lisa is very organized and... - Jschildt
Easy and great experience ! Lisa is very organized and pays close attention to detail. Every question and concern was addressed immediately. Would definitely recommended to a friend
Being that this is a luxury car I expected to be treated... - saabowner888
Being that this is a luxury car I expected to be treated like "royalty"...not quite so but better than say at a Chevy one. It felt just the same. The initial friendliness is ok but when things get really testy their customer service skill goes away. Instead of trying to defuse a situation I got a response that pretty much said "go away." I was so angry that I wanted to punch a wall. Every time I go there they try and find things that need to be fixed (commission based sales). They're good for routine items like oil change which a) don't take too much time and b) don't run into trouble. Other kinds of service require lots of time (and money) since their core competency is not doing major repairs. I felt cheap and slimed all over after my visit today. Their treatment of me started with Paul and he did not take ownership of making me, the customer, feel valued. Sure he tried to pass off the complimentary car wash as a "favor" but I dismissed that small gesture to justify the gouging and poor treatment.
We bought our 2007 Saab 9-3 Aero Convertible from Saab of... - dawnnkids
We bought our 2007 Saab 9-3 Aero Convertible from Saab of Milford. We love it. We always bring our car to Saab of Milford for service. They are always very helpfull. We have had a few minor problems, but they have always fixed them quickly and satisfactorily. In one case they even gave us a complementary loaner car, which was also a convertible! We highly reccommend this dealership.
Misdiagnosed our 9-3 convertible for the 2nd time, and... - brational
Misdiagnosed our 9-3 convertible for the 2nd time, and then went on to list 6 other items that needed work for $1,000’s. Took car to non dealer, and they refuted the needs for engine mount repairs, transmission mount repair, alternator replacement ( the list goes on). I am afraid we may have been duped on earlier visits. I cannot recommend Saab of Westport’s for service.
a top dealership - JSharnik
Always had exceptional service from these people. I purchased two Saabs here and I keep going back. I've tried other Saab service centers but never as good as this one.