25 Connecticut Audi Service Centers

"Exceptional Service - 10+" - AudiA4

Mike is an exceptional service consultant!!! His professionalism, knowledge, and thoroughness had made our unbearable experience, truly a bearable one. We had purchased a used 2013 Audi A4 for our daughter (this was her dream car). A little over two months later, the engine blew. We weren't sure how all this would work out as we purchased the car from another dealer. Mike was very courteous and honest and worked diligently with the warranty company to get our car fixed. Never once was he frustrated or impatient with us. He would provide us with daily updates as to the status of our car. Thanks to Mike and the exceptional service he provided us, we will be taking our car to Audi of Wallingford for service!

The customer service could not have been better. - m free

The customer service could not have been better. I would highly recommend and I will use Hoffman again.

Thank you to the Service Manager Sean Lewis and the staff - DSna

Thank you to the Service Manager Sean Lewis and the staff for always going the extra mile when my car comes in for service. They are professional, efficient, responsive, informative and provide an all around outstanding experience.

Fairfield Audi is the best! - ET

Fairfield Audi is the best! When i purchased my Q3, i was unsure of which town i was going to choose to have my car serviced. Originally, i was going to use Greenwich Audi because it would have been more convenient. Unfortunately, when i attempted to call and explained the problem, the person who answered the phone was rude and impatient. She couldn’t take the time to understand what the issue was. Instead, she made her own conclusion by saying: we don’t fix flat tires and hang up abruptly. Meanwhile, that wasn’t the point i was trying to make at all. Afterwards, i decided to call Fairfield Audi. The technician listened attentively. Then, he said: You need to come in right away because we can’t have you drive around like that. He also stated that was a safety issue and my safety was important. Since then, I’ve been to only one place to get my car serviced. Furthermore, it didn’t matter which technician was taking care of my car, I would always get a service of excellence. I am extremely satisfied with them. I wouldn’t change for anything else and i highly recommend Fairfield Audi for their five star service.

Service is prompt and complete. - Rik J.

Service is prompt and complete. Facilities are top notch. Been a customer for 14 years

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

The best Audi dealership around . - Mdaoud31189

The best Audi dealership around .. The entire team is just fabulous.. I have bought few cars from them. And I ll continue buying from New country .. it’s a no brainer .

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!

Audis are good car but this dealership is lazy and slow. - Fierce

Audis are good car but this dealership is lazy and slow. The prices are higjer than other dealerships.The service is more expensive, and S-L-O-W. If you dont mind waiting in the showroom for hours, this is the place for you.