35 Connecticut Volkswagen Service Centers

Jayde couldn't have been more helpful & pleasant to deal - OptPrime

Jayde couldn't have been more helpful & pleasant to deal with. She worked with multiple departments within her dealership to ensure everything went smooth and as planned. She is an absolute asset to this dealer & should be recognized for her customer service skills. I'd hire her in a heartbeat.

John and Mark in the service department went above and... - dsfoster

John and Mark in the service department went above and beyond. They were able to fix my wife’s Passat free of charge under the emissions warranty, which was very surprising being the age of the car. It was a bit disappointing when we first brought the car in finding out the the part needed was back ordered and could take quite some time to get in. Needing the car to get back and fourth to work John and Mark were able to get us a loaner car for the extending period of time making life a whole lot easier. This was way beyond what I expected.

Volkswagen of Danbury, Connecticut I paid $210 to - aesg32987

Volkswagen of Danbury, Connecticut I paid $210 to Volkswagen of Danbury on May 21 for a diagnostic. They gave me a printed report, which I immediately saved to my phone in case anything shady happened later. That report specifically recommended replacing the fuel injector harness for an EPC light. My trusted mechanic used that exact report to try and order the part. He contacted Volkswagen multiple times over the course of more than two weeks with no response. When I called him today to follow up, he called Volkswagen again. This time, they claimed they never performed a full diagnostic. They said the part was never officially recommended and that it was only a suggestion. That is completely dishonest. Not only did I pay for the diagnostic, they handed me a printed report with that part listed as a necessary repair and followed up with calls urging me to bring the car back in. But now that I chose not to pay their $1400 estimate and go with my own mechanic, they are trying to rewrite the story. If I had not followed up today, I would still be waiting around with no answers and no part. Whether this is incompetence or a deliberate tactic to force customers into overpaying, the result is the same. It is unacceptable. I would not trust Volkswagen of Danbury to service a toy car at this point. Document everything and do not take their word for anything. Always get your receipts. Always save your reports. Always ask questions. If something feels off, it probably is. Protect your time, your money, and your vehicle. This experience has been nothing short of frustrating and suspicious. Do better.

Great service - williamGD39

This was a great service experience! My 2010 Jetta Tdi well past any warranty coverage needed a new High pressure fuel pump and all the fuel components that fail when this pump fails and the list is extensive and expensive. The service manager John working with VWOA fixed my car and fully covered the fuel system repair. John also explained a little work that I would have to pay for, But fully explained what the problem was and what caused the failure and he gave me a reasonable repair cost. With the support I received from VW of Hartford and VWOA I would definitely buy another VW.