Kathryn was excellent... - Brady Pete Cherry
My new Hyundai was going in the get heated seats installed. I showed up at 7:00 AM thinking that the service department was opened, but they really open at 8:00 AM. Kathryn was at work early and helped me secure a loaner car. She was patient and very professional and helpful. Thanks Kathryn. You made my day....
Top Reviewed Service Specialists At This Dealership
Service Office Administrator
The best customer service ever - John1988
I bought a 2008 Wolfsburg Jetta and have had it serviced at Danbury ever since. Why? They are the best in getting my car in to top performance. Danbury VW has ALWAYS have has great customer service. I have to give Chelsea a shout for her customer service skills, Every time I call in to make an appointment for a concern/issue I always drive away with a smile because I know my car was taken care of and that Chelsea always is there to help with any concerns I may have with me Jetta.
The service was more than Exceptional - MTB
Dear Mr. Weiss,
I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me.
You were on time and very respectful to my needs. The service was more than Exceptional.
I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all.
Ernest & Mary
Lia VW Service - SK
I recently purchased a car from Lia VW and just had it in for its first service. Nikole Goodman and the rest of the staff provided exceptional service; scheduling was very convenient, service was thorough and timely, plus all the staff was professional and friendly. Top notch dealership.
Perfection - Audigirl
I have been a loyal customer at Crowley VW in Plainville for years.. I used to drive a black VW 2002 1.8 T Jetta I bought there, and they were the only ones I would let touch it!! When it came time to buy a new car last year, I fell in love with a 2015 AudiA4S4. It drives like a dream, and I absolutely love this shiny black beauty, however the technical level of this newer car is a bit over my head. I recently added air to the tires ( February coldness) and then the tire pressure light came on. I never realized that you have to enter the pressure changes into the car’s computer system to remedy this- the Jetta was so much easier; put in air and that was it. When I brought the car in for its one year oil change I told Millie and Ray about the tire pressure situation, and they said they’d take care of it for me. The service department corrected the problem for me this time ( YouTube, here I come...lol) at no extra charge. They also sent my car through the car wash as an extra bonus which made it sparkle even more. Whether you have a scheduled appointment or need a unplanned service stop ( lightbulb ), their professionalism, helpfulness and kindness are always appreciated. They will go over everything very thoroughly and explain any future service you most likely will need. I will keep coming back because they know me, my car, and are the most qualified people to keep us both happy.😊
Terrible Job / Excessively Long - Bad Choice
I was talked into going to this shop by my insurance company. That was a mistake. It took the shop 32 days to do a 9 day repair. They never called to update me on the progress, the only way to find out what was going on was to keep calling myself. That is a long time to be paying for a rental car. When I did finally get my car back the paint did not match, the body panels where misaligned, there was damage to the interior, a pile of screws was left in the cup holder from who knows where, the windows did not all work, the wheel was rubbing and they charged me $700 for a set of tires I did not want. This was such a terrible job I won’t even go back there to have them fix it. I do not want them anywhere near my car again. Surprising that this is shop can stay in business.
Great Customer Service; Knowledgeable techs - eastcoast
Have been very happy with the servicing of my VW Eurovan at Mitchell VW. Customer service folks and technicians are helpful and knowledgeable.
Jessica got the vehicle in quickly for servicing. Mark knew his stuff when it came to servicing the Eurovan.
Would highly recommend to other Eurovan owners.
Quality not good - Ouch
Poor quality work combined with horrible customer service. When I went to show the body shop manager the defects he started to argue with me and deny my observation. He made me extremely dissapointed. Don't use these guys!
Awesome service! - Debra47
My grandson has had work done here on his VW CC. I continue to be amazed at the top of the line service we have received. I wouldn’t go anywhere else! Thanks to George and the rest of the crew for the amazing service!!!
if your not made of money you are treated very different - not made of money
we bought a 2014 used jetta at first everyone was very helpful and went out of there way and then the car surpassed a year of ownership three different times the car was brought in for the same problem with a different diagnostic each time and each time we were told it was fixed this time hoever went a bit far in oct of 2018 we had the car serviced when it was brought in with the same issue a very noticeable noise when excellerating even worse when its cold out this time however after having the car for a couple of hours we were told our car was ready and the problem was fixed we were told it was two quarts low on oil and there was to much transmission fluid in the car which had to have some draind out and oil added now they just serviced the car one month ago so we were told to pay $70.00 for fixing something they did oh they also said that my car burns 1 quart of oil every 1000 miles I nevar had these or any problems like it before with my other jetta ooooooooohhhhhhhhhhhhh and the car is still making the noise
Life saver - Mike123
Jamie is one of best people at vw Stamford. It’s refreshing see her bright smile greeting you at service desk. Whenever, I need a loaner or have questions about my car she’s on point. A real asset to dealer.
Worst Service Ever. - Peeko2
I purchased a 2018 Golf-R ($40,000) from Langan Volkswagon of Vernon in June and immediately began experiencing problems. Upon taking delivery of the car, I was told by the Salesman that they noticed two of the B-Pillar cover pieces were defective and was told they were ordered and I would be contacted when they came in. I didn't hear back for over a week and decided to call the Parts department for an update. I was told the parts were never ordered. I spoke with my salesman and he worked with the Parts department. Another week went by with no phone call. I went to the dealership to inquire about the status. The employee working the counter told me he didn't see any order and called the parts Supervisor, Miguel. He looked and confirmed there was still no order in the system.
Another week went by, no call. I called in for an update from Miguel who told me that a new inventory software system was being put in and the inventory was in total chaos. He said he would call me back. I waited a few days and still nothing, when I called back I was put in contact with Service Manager Billy Rieder, who told me the parts were ordered and had been sitting there for weeks. I asked him how it was possible that everyone in the Service and Parts Departments, including the manager, had no clue about these parts being ordered, he had no answer.
The window auto roll-down feature failed on day 2. When I made my appointment for replacement of the defective parts, I told Billy about the window issue; he said he'd seen this plenty of times and it's the base settings that would need to be reset, should be quick. I booked an appointment to drop my car off at 9AM. I called around 3PM for a status update and was told they were working on it and would be done in an hour. About 30 minutes after that call, the VW CarNet App they have sent me a message that someone just opened the doors for the first time all day (the app sends a txt 30 seconds of a door being unlocked as a reminder in case the owner forgot to lock the doors on their way out). It seems they weren't working on the car until after I called for a status. I came down 45 minutes later for pick up, was told they could still not replicate the issue, but they changed the base settings again. I drove it off the lot and no more than 5 minutes after, the window failed. I had the window fail every single day. I told Billy the issue still remained and his response was "Are you sure you're pressing the button down right?". After activating the auto roll down feature, taking my finger off the switch and having the window roll down on it's own, it reached about 1/3 of the way down and stopped. No user intervention. I told Billy about the mid-roll down malfunction and had service look at it. They could not replicate the issue but made changes in the computer again. I took the car home and still had issues. When I spoke with Billy, he once again asked if I was using the button right (3rd time he asked). I told him multiple times I had video of the issue, he never cared to look at it. I began experiencing other electrical issues; keyless entry failure, back up camera failed multiple times, sensors in center console screen (oil temp, G-force, turbo psi) would show dashes, not numbers.
My customer service experience with this dealership has been abysmal. Most especially in regards to dealing with Billy Rieder. He is constantly combative, defensive and dismissive. He finds reasons to say no to the customer, to make them feel guilty for speaking up and for wanting to be treated with respect and understanding. I didn't ask for these manufacturing defects and malfunctions. 5 Months after purchasing the car they finally approved replacement parts. I am still having sensor and backup camera failures. I reached out to Billy's boss, Wayne Vaporis, who's response to my story was, "In light of your opinions regarding our service, I believe that it would be in your best interest to have your vehicle serviced where you feel the most comfortable. " And offered me no other recourse.
20k s ed rvice - MBOULANGER1
I took my 2015 Passat diesel in for 20k check up. They told me what was involved and said it would take about 1.5 hours. I get my car back and go home, I check my front wheels to see if they were rotated, they were not. The reason I know this is I scraped my rim against the curb. No tire rotation. Now I have to question did they do an oil/filter change, did they change the other filters involved or do akythi g for that fact. If been dealing with them for for about 15 years, begging to wonder.
EXTREMELY HIGH CHARGES FOR service at VW service dept - Be nice to all skin types
I went in for a bulb change and regular service however the service charges were unreasonably high
They chatge $30 to change a bulb costing $5
I also agree with the previous reviewer that they have the worst charges for an oil change ($80) and Robert at the service desk was not helpful and was very rude to say the least and he even told me not to come back. No matter what this was not the right way to treat a customer!!!
I come here all the time but today's experience was the wprst I have experienced at VW Harford. .
Bad experience. Poor service skills - MikeY
Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.
Sold me a car with no breaks or K208 form. Dishonest people - Michelle
I had the most dishonest experience at Schaller in New Britain. I would never recommend to anyone to go through what I had to go through or to work with the incredibly manipulative BILL PAPALEO and I am currently filing a claim with the DMV. Schaller sold me a car with 0 breaks and did not provide a K208 form... which means that they NEVER INSPECTED the car. I drove the car off the lot and then went on a three week long mission trip. When I came home and really started driving the car, I noticed that there was something funny with the breaks. I am in my 20s and not too experienced with cars (this is only the 2nd one I've ever owned) but I brought it to Torrington Hyundai (it was a Hyundai Sonata) to get checked. They told me that the breaks were metal to metal... and that is was extremely dangerous to be driving. They would not let me drive my car off the lot and said that I needed breaks before they would feel like I could drive again in good conscience. I explained that I had recently bought the car and they said that it was physically impossible to buy the car that had been properly inspected with these breaks. Torrington Hyundai called Schaller and spoke with BILL PAPALEO who explained that he swore that the car was sold at 6mm breaks on the front and back (he went back to retract this statement later). After explaining, that I had the actual breakpads in my hands and that they were down to the metal and that they would not let me drive the car off the lot, he agreed to have Torrington Hyundai fix them.
However, my issue with Schaller was that when I went back to ask them how this could have happened and how they could have sold a car to me with 0 breaks, they came up with one million false stories. I am a young woman and felt so taken advantage of as they tried to explain to me how I was wrong. First Bill said that they did sell the car to me at 6mm breaks and that he could see it on the service forms. I asked to see the forms and he said that they were being digitized and that he could not retrive them at the moment. Then I reminded him that it is physically impossible to go from 6 to 0mm in three weeks (or even a year!) and he started to change his story saying that there was no way the breaks were that low, etc, etc. I told him I physically had the breakpads in my hand and I was coming to show him and he changed his story once again. He then said that Torrington Hyundai had "xxxxx them" (his words) in charging for the break rotors because those would not have needed to be replaced even if there was no breaks. Thankfully my dad had informed me that if the breaks were this gone, then the rotors would also not be in good condition. When I reminded him of this, he changed his story once again.
This continued over and over. He kept making excuses about how it was my fault that I had no breaks and how the car was in perfect condition when they sold it to me. He was rude and disrespecful and lying through his teeth and I felt so taken advantage of as he screamed to me over the phone.
Luckily, the mechanics at Torrington Hyundai told me that all of this should have been documented on a K208 form that they are REQUIRED to give every person that buys a car. I never received one... and I am certain of this because I put every single piece of paperwork from the car sale (including the car title... which my dad later yelled at me about and made me put in a safe place in my house) in the glove compartment. There is no K208. I told Bill this and he said he would go find me. He came back with a copy of a K208 with my car's plate number on it... except the signature and date portion of the form was conveniently cut of... as if he photocopied my name right off of it. Again, I never received this form and never signed it... so he was just making this up right in front of my face.
Bill ended with telling me that he thought the mechanic that did my car was suffering from eye problems because "he had diabetes" and that he probably just missed the breaks. BIG DEAL. He said the mechanic was on vacation so I couldn't talk to him.
At this point, I could not believe the lies coming out of his mouth. They don't have my K208 form with my signature because they accidently cut it off while copying it, they didn't sell me a car with no breaks... oh wait they did, it was just that the mechanic has eye problems and missed it. THIS IS A HUGE DEAL. YOU SOLD ME A CAR WITH NO BREAKS AND I COULD HAVE DIED! I could have gotten in an accident and it would have been your fault. This is a huge problem.
And Bill Papaleo made every excuse ending up with the "mechanic has eye problems". I have never felt more manipulated or taken advantage of than I did by this man. He straight up lied to me face over and over again. He was unkind and just not a good representation of anyone that should be working in customer care. In fact, when I told him I would be writing a review he threatened me.
I will NEVER recommend Schaller due to this man.
Poor diagnostics, exorbitant estimate. - phillip sylvester
Four visits to finally make correct diagnosis. Estimate was nearly double of another authorized Volkswagen dealership. I am disappointed with their service department and appalled at the repair estimate.
Freud - Lori888
Valenti Motors told me they found metal in my oil and I needed a new engine. My car is 5 years old with 87,000 miles. They said this was very rare and they are so sorry. I took it home and to a mechanic that works on VWs only. I do not need a new engine at all. Thanks to a second opinion, I saved $7000. Outraged and disgusted!!!
Great Service - ws5779
Curran Volkswagen in Stratford Ct, was superb. The service department went above and beyond the standard mindset of quality service. I recommend this dealership due to their ability to support the ongoing regular maintenance which is critical to any vehicle and their dedication to excellence.
Montesi Volkswagen Experience Oct 28, 2013 A few weeks... - Carrie4evr
Montesi Volkswagen Experience Oct 28, 2013
A few weeks back I was visiting my elderly parents in CT, I live in the Boston area. Just before I was to leave to drive the 2 1/2 hrs back home 2 lights came on my 2012 EOS the EPC and the Catalytic Converter. I called my husband who suggested I call my dealership in Bedford, MA. They suggested I bring it to a local dealership to have a diagnostic done.
I search online and see the closest is Montesi VW - then I remembered that name from over 30 years ago as a college student bringing my beloved 1968 Fastback there for service! It was getting close to 3:00 pm when I called and explained my situation to Maryanne Gallagher. She checked with the Service Manager and said bring the car in we'll wait for you and be happy to look into what's going on. What a relief!
I was greeted nicely by her and she introduced me to Jon Sumner and what a great guy he is! Very professional, efficient, knowledgeable and friendly - he put my mind at ease that they would figure out the issue and help me out.
Within a few minutes they had determined I needed a new fuel pump - I could leave it overnight, they'd order the part and would replace it in the morning and offered a loaner car to get me back to my parent’s house. That was the best solution. Jon even assisted in transferring my luggage into the loaner car - which was a beautiful 2013 silver Jetta!
As promised, he called me in the morning and said the car was ready - fuel pump installed, everything had checked out fine as well. When I arrived back everyone there was all smiles and I thought what a nice bunch of people, they really seem to enjoy each other and their jobs.
Jon asked how I was and reviewed with me everything that had been done, new fuel pump, multi point inspection and I was all set for the drive back to Boston. I was amazed at how easy this whole situation worked out when to me a few hours ago it was a nightmare. These people did not know me or my car and they treated me like family…because of the brand!
Once everything was done and as I was about to leave, I decided to let everyone know that my son is a Product Manager at Volkswagen in Wolfsburg, Germany. Being a proud Mom I showed them a few pictures of him speaking at the Product Experience last October. They were all as excited as I was for him, interested in hearing the story of how his passion for the brand (and hard work) landed him a life contract at 24 years old!
The next day Jon called my cell to make sure I arrived back home safely and all was okay with the car and I thought what an exceptional experience this was.
Jon Sumner, Ian Waters and the entire group at Montesi Volkswagen demonstrated to me what outstanding customer service is all about. My sincere thanks for making this customer feel at ease, cared for, appreciated and welcomed. Congratulations to the Montesi family for keeping high standards in the automobile industry all these years – it was a pleasure to be back!
Chris communicated well the work to be done and the... - pootmom
Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.
I purchased a 2011 VW GTI and along with it a $599... - daveugene
I purchased a 2011 VW GTI and along with it a $599 "Vehicle Tire and Wheel Guarantee". The former business manager (now Ryan Agosti) pulled out a photo of a damaged wheel and recommended this covered. He ensured by that any damage to the wheels would be covered under this agreement. A year later I attempted to fix minor scrapes on the wheels at New Country and was told that the stock wheels on my vehicle were not covered based on the way they are manufactured. I contacted Ryan Agosti and explained everything. She claimed to have checked with her boss, Tom Coppinger who said there would be no refund whatsoever. The only reason this was purchased would be to cover the wheels- based on the guidance of the dealership themselves.
why i like and use new milford vw is they are the best,to... - mike.whiteley.54
why i like and use new milford vw is they are the best,to me there are number 1,when i first moved to this area i was treated like family not like a number but a person from my first green golf now 12years latter my 2012jetta se they are my pals.