2 Delaware Acura Dealers
I purchased a vehicle on Thursday from here my - Carterlaquana
I purchased a vehicle on Thursday from here my representative name was Oeut “OOT” she was the best she was very educational and knowledgeable about the vehicle almost like she built it herself she was so nice and pleasant very well spoken she answered all my questions and more even after I left she has continued to be very helpful with helping me get my new vehicle set up my experience with her was great OOT was immaculate!!and gave top tier!! service Acura should be very proud to have a staff like her representing there company thanks again OOT your truly the best!!!
They do not care about the customer - Furrutia
I drove an hour to the store from home yesterday 03/16/20 with my approval letter of auto loan from Bank of America, i choose the car and I presented my letter to the dealer. They did not accept my approval letter becasue they were trying to give me their own auto loan, I repeated 3 times I want to use my BOA auto loan and they told me my loan was declined (BOA confirm the loan is still ok), thye showed me a kind of fake paper where its said declined. I asked them to show me the rates and interest, but they said they can not show me that until I.m approved by them and the approval is after I signed for the car. Also they requested me for money down but I insist to use my BOA loan. Manager was so nasty, becasue he did not let me to talk, he just asked me to sign their papers and put money down. At the end they wanted to charge me 3000 extra dollars witht he "new" deal. I just left the office very angry and disappointed. I mada a formal claim to BOA becasue they work with them, but this dealer do not want the money from the bank, they want their own business and they do not car if you pay more or not.