2,961 Florida SRT Service Centers

I would never recommend this dealership to anybody. They... - mocheen

I would never recommend this dealership to anybody. They have the worst customer service. We purchased a 2001 Mercedes ML from them. There always seems to be problems with this car,which we would overlook if the service was not so terrible. Everytime I visit them it leaves a bad taste in my mouth. We will NEVER buy another Mercedes ever again. They treat us like we do not deserve to own one of their vehicles. I also own a 2003 BMW M3 and a 2006 Acura TL ASPEC and I never have bad service at BMW. I went to drop off my car for a faulty fuel pump at the service department. I had my 2 year old daughter with me at the time. It was raining and I noticed that the sales people were ushering people in with their umbrellas. I walked through the pouring rain holding my daughter and all the sale people did was stare at me. I guess they did not view me as a potential customer. I am a young professional and would expect to be treated as such. I tried not to make this into a race issue as I am Asian and all of the sales people were caucasian. I tend to think of it as age discrimination. We are not rich and my wife always wanted to own a Mercedes, but we both agree that we will never purchase another one. We are planning on trading the ML in for a new X5 or Cayenne. My wife and I are young, but our combined incomes are in excess of 300K and we own a large home. We have enough money in the bank to pay cash for pretty much any car we want. Is it unrealistic of me to expect to be treated as an equal? When ever we bring up a mechanical or electrical issue with the car, they treat us like we are making it up. The fuel pump went out, 2 of the door locks went out, the seat track was cracked, the gas pedal was broken, the rear window switch was out, the glove box broke, the rear hatch clear coat started peeling off, the car would not start on several ocassions and one of the alarm remotes went bad. this happened over the course of 2 years. Each visit to the dealer was as unpleasant as the previous. I would NOT recommend buying or servicing your car at Autobahn Motors.

I bought the car E-500 sport loaded January 2003 but... - diver

I bought the car E-500 sport loaded January 2003 but since i got the car is only been problems from day one . The car has been to the shop abou 12 + times and they keep telling me is fix and is not . I have had almost every loanner car there and it has spend 2 or 3 weeks at the time there and nothing the problems keep coming back . At the begining they were going to give me a new car but they did not have anything like that at the dealership and then they wanted me to wait 9 months and charge for the depresiation value when i got the car it had 2,500 miles put on by the Service General Manager and they keep telling me that those mile were put on by me trying to blame it on me but the service manager was aware of the problems and tryed to hide them till this day my car still having problems .They have pretty much laught on my face several times . Today I am supoost to go and pick up my car is has been there for a month they say is ready and i know they will say the same they can't find a problem so why doews it have a computer that reads the probelms if they can't fix them.<br><br>1. Whippers (very loud )<br>2. SOS keeps (keeps going off)<br>3. Engine keeps loosing power and it does not sound good.(hesitates)<br>4.Stereo keeps shutting off.<br>5.Car pulls to the right.<br>6. Phone system does not work properly.<br>7.Fuel gauge does not work from day one I have run out of gas once at night.<br>8.The tire Presure monitor does not work have to go to the gas statio every two days.<br>9.engine overheats.<br>10. The Low jack System that they put on my car has been replaced 3 + times and also the key pads 8 times.<br><br>The car has been to the shop more than what i have taken my car in 3 years . <br><br>Also i was promise that they were going to come out with a Gps and a voice activated kit for the mercedes and where are they they did not make it for the 2003 .I bought the car brecause they promise me that they were going to come out with theose two kits and they did not . Most of the people either the got money back or a new car but guess what i did not get anything not even a letter of appology . Thanks god i did not prepaid because i would of lost more money . I will not recomend to anyone a Mercedes Benz specially Autohaus in pompano beach. I am going to go to pick up my car today and give the last notice before lemon law . Which they want me to apply for because they don't car and thay i am going to take a big lost .That is what they said to me,