If I could give zero stars I most definitely would. - KristalinaJohnson
If I could give zero stars I most definitely would. I have a 2019 Fusion and it had a really bad rattle at idle but would dissipate once in higher RPMs. It did this for about 2 months (keep in mind I have been driving it back and forth to work every day in Atlanta) before I decided to take it to the Ford "professionals" to have it diagnosed. I DROVE my car to the dealership and dropped it off 03/28/2023, the next day 03/29/2023 Veronica called me and told me they had diagnosed my car and that I would need a long block because I slung a rod. I rebutted this with its next to nearly impossible that I slung a rod. I went back and forth with the Service Department for 2 days asking for a further inspection to finally be told by the Service Manager Mandy that "something was rolling around in the bottom of my engine and they would have to break it down past failure to tell me what it was". Once again not likely. The quote stated that the technician started the car and turned it on and off 3 times and this is how Mike Patton deemed I needed a long block, seems pretty casual to me. A 10K quote was written and provided to me. I decided to pick up my car and take it to another shop for a 2nd opinion. I paid the $150 diagnostic fee; even though there was no "diagnosing" completed. The next day my car was diagnosed and I had a cracked flexplate (which by the way is a very common problem in the 1.5L and 2L engines that Ford produces), I moved forward with the repairs at that shop and in 4 days had my car back and running as it should have been. I reached back out to Mike Patton for a refund of the "diagnostic charges" and was asked to bring my car by for an inspection. Fine, I took my car yesterday 04/11/2023 WITH the broken flexplate in my hand- the Service Manager Mandy argued with me about that repairing my car in front of 3 employees and another customer. The foreman went out and inspected and the car was in fact repaired. So not only did Mike Patton misdiagnose my car BY A LONG SHOT, they never had the common decency to apologize. Had I moved forward with a long block I would have received my car back with the same issue. My question is what then? More money to fix the actual problem? Or would have Mike Patton seen that plate when replacing the engine and not said a word? They have lost all confidence in me as a future customer, I wouldn't let them put air in my bicycle tires.
From the top (Brian Patton) to the technician (Brandon Vernadoe) that diagnosed my car the only apology that was given was from the Foreman (Shawn).
Mandy clearly has no mechanical experience and could not challenge her technicians enough to know that my car DID NOT need an engine.
I have been in the dealership industry since high school and this behavior is completely unacceptable in my opinion.
Mike Patton Service Department really is a joke.
Please beware with bringing your car here for anything other than an oil change.
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