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Jacob at BMW Honolulu was great to do business... - Happy Customer
Jacob at BMW Honolulu was great to do business with!
Fair pricing and very accommodating to our requests.
Will be back for a other BMW when my other lease is up next year.
I have lived in Hawaii for 30 years, and had 14 cars... - RunFarAway
I have lived in Hawaii for 30 years, and had 14 cars during this time. Some purchases were easy, some were not that easy, but I never had a nightmare experience I had with this dealership. It took a month to get the spare key and owner manual (that wasn't even for the car I bought!); three months (and five trips to the dealership!) to get the license plate, registration, and title. The latter two had a wrong address on them, and it took three tries for them to finally get them right.
The sales representative I worked with behaved like she was doing me a favor by selling me a car. I eventually got tired of her excuses and ineffectiveness, so I contacted the General Manager of the dealership. He never responded any of my three e-mails. (He did not respond to the text my wife sent him either, so I guess I shouldn't be surprised.) This is my third BMW, but it's safe to say I will never buy another car from BMW of Hawaii, and I will advise everybody I know not to do it either.
We had an extremely positive and pleasant experience... - JHC
We had an extremely positive and pleasant experience purchasing our new BMW from BMW of Maui. Almost everything associated with the purchase was handled professionally, quickly and expertly by Anthony, Drew and Christian; nothing was left to us. All of our questions were answered immediately and honestly. Christian even spent a couple of hours with us explaining all of the features of our new car, especially the extensive electronic attributes! Extraordinarily helpful. Even after the purchase closed, they hung in there with us, following up with post-purchase details and further questions we had. At no point did we have the feeling that all they cared about was the sale. And it was all done with a spirit of cooperation and a smile. We recommend them highly.