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Lamest Subaru service. Just moved here from the... - Logpro
Lamest Subaru service. Just moved here from the mainland and took my Forrester in for a service and diagnose a low rpm miss that was worse in wet conditions. Based on my mechanical experience I told the service manager I assumed it was spark plug wires or spark plugs themselves. I was ridiculed by the service manager that it was more likely to be injectors instead. They completed an oil change but I question the validity of the other items supposedly included in a service, ie check all fluid levels, rotate tires etc based on what happened next all for $110. I watched their "technician" when took the car and drove it. He then pulled it up outside the shop, fussed with the hood (which was slightly damaged during shipment), closed the hood and it sat there for 45 minutes. It was then pulled around by the service office and sat there for another half hour before the service writer came out to me. The claim on the bill was that my concern was validated, that a scan tool was used and no codes were found (I had already informed that no lights had come on the dash) and that the tech recommended replacing spark plugs before further diagnoses (what an epiphany!) when I asked why the plugs were not changed since I had asked for the miss to be repaired I was told they had only one spark plug in stock and I should bring it back for the 60K service when the plugs would be replaced (for $560). First issue, I watched the tech, he never touched the engine or used a scan tool. Secondly NO spark plugs at a dealership! Have they never heard of a parts runner to go get some plugs. And thirdly I was charged $130 for this total incompetence. I will never return to this lame dealership. Crappy building, no showroom, sales people playing video games for the three hours I was there, an incompetent service department as well an poorly managed parts department. Oh and I almost forgot about their claimed covid sanitation efforts, I never witnessed any cleaning that is allegedly done every hour according to their web site, tables for customers were filthy in their outside waiting area, bathrooms were disgusting too. I am on my third Forrester (second brand New) and had definitely planned on a new one in 2022, they have all been great vehicles. Not now, with this incompetent Subaru service support on the Big Island by "Big Island Motors" I'll probably buy a Toyota instead.
Mazda CX9 have electrical issues with the key fobs. If... - reethsd
Mazda CX9 have electrical issues with the key fobs. If you have any kind of moisture contact, the fobs aren't sealed and will have to be replaced for $390 each! Don't buy these vehicles.
Another friend on the mainland had the same issue and got one new fob for free under warranty. Cutter Mazda didn't even do that.
Service Department Rocks! - Sb888
I dropped my car off to be serviced and was immediately greeted by Jonathan. He explain everything that was going to be done for my vehicle and was very friendly. All service was completed within a reasonable time frame. When I arrived my car was washed and cleaned. Jonathan politely escorted me to my car and opened the door for me. I have always had a good experience with Cutter Mazda Waipahu service department. But today I can truly say I was treated with exceptional service. Thank you Jonathan and everyone in the service department.
Buyer beware - regretful owner
They may be great at selling cars (mainly because the cars have great reputation-Subaru) but when it comes to service, watch out! They tell you one thing and don't follow through. I have bought two Subaru from them, one Kona and one Hilo and would never buy another from them! Did not know they were so bad at servicing the products they sell. Put too much oil in the outback at one service visit, oil everywhere! Didn't close the hood completely at another, almost blew open! Then they are rude and take no responsibility
ripoff - Jaytruck
I was told I needed a new coil pack, new sparkplugs and sparkplug wires for my V6 F150 and quoted $735.
The plugs and wires had already just been replaced and had only done 890 miles.
I bought a high quality coil pack for $105 retail and installed it myself in thirteen and a half minutes. (You can buy a new coil pack for as little as $48) Even if I had required new plugs and wires, quality products would cost $70 total.
Even if they had replaced everything they wanted to it would have been an hours labor. Which means they are charging $560 per hour.
The story is actually much worse and not isolated but you get the idea.
Great service after 13 years since last new car! - 12345
It's been 13 years since I bought a new car. I don't remember getting this great treatment or great deal.
My salesman, Iven, was very experienced and a good salesman. He answered all of our questions and didn't rush us. He made sure we got what we wanted. We got some great military specials too. I would highly recommend this dealership.
Painlessl experience - Duds319
From beginning to end, I’ll always be back to have my truck service done at this dealership. Kraig Westberg has always made me feel like my truck’s welfare was his top concern.