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Lamest Subaru service. Just moved here from the... - Logpro
Lamest Subaru service. Just moved here from the mainland and took my Forrester in for a service and diagnose a low rpm miss that was worse in wet conditions. Based on my mechanical experience I told the service manager I assumed it was spark plug wires or spark plugs themselves. I was ridiculed by the service manager that it was more likely to be injectors instead. They completed an oil change but I question the validity of the other items supposedly included in a service, ie check all fluid levels, rotate tires etc based on what happened next all for $110. I watched their "technician" when took the car and drove it. He then pulled it up outside the shop, fussed with the hood (which was slightly damaged during shipment), closed the hood and it sat there for 45 minutes. It was then pulled around by the service office and sat there for another half hour before the service writer came out to me. The claim on the bill was that my concern was validated, that a scan tool was used and no codes were found (I had already informed that no lights had come on the dash) and that the tech recommended replacing spark plugs before further diagnoses (what an epiphany!) when I asked why the plugs were not changed since I had asked for the miss to be repaired I was told they had only one spark plug in stock and I should bring it back for the 60K service when the plugs would be replaced (for $560). First issue, I watched the tech, he never touched the engine or used a scan tool. Secondly NO spark plugs at a dealership! Have they never heard of a parts runner to go get some plugs. And thirdly I was charged $130 for this total incompetence. I will never return to this lame dealership. Crappy building, no showroom, sales people playing video games for the three hours I was there, an incompetent service department as well an poorly managed parts department. Oh and I almost forgot about their claimed covid sanitation efforts, I never witnessed any cleaning that is allegedly done every hour according to their web site, tables for customers were filthy in their outside waiting area, bathrooms were disgusting too. I am on my third Forrester (second brand New) and had definitely planned on a new one in 2022, they have all been great vehicles. Not now, with this incompetent Subaru service support on the Big Island by "Big Island Motors" I'll probably buy a Toyota instead.
Buyer beware - regretful owner
They may be great at selling cars (mainly because the cars have great reputation-Subaru) but when it comes to service, watch out! They tell you one thing and don't follow through. I have bought two Subaru from them, one Kona and one Hilo and would never buy another from them! Did not know they were so bad at servicing the products they sell. Put too much oil in the outback at one service visit, oil everywhere! Didn't close the hood completely at another, almost blew open! Then they are rude and take no responsibility
Great service after 13 years since last new car! - 12345
It's been 13 years since I bought a new car. I don't remember getting this great treatment or great deal.
My salesman, Iven, was very experienced and a good salesman. He answered all of our questions and didn't rush us. He made sure we got what we wanted. We got some great military specials too. I would highly recommend this dealership.