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Love the place. Very nice sales representative. I could... - ccjthomas
Love the place. Very nice sales representative. I could not ask for a better person to talk too. A very low pressure buying experience. When they said they will give you a great deal they will.
Mr. Jarrod Barton, thank you very much on a very great buying experience .
crummy customer service - pgalpin
WOW!!!!!!!! What crummy customer service!!!!!!!!!!!
My wife and I just came in to ask for a test drive of an outback. We were completely honest about our reasons (that we were moving to the mainland and were going to purchase a vehicle there, but wanted my wife to be comfortable with the feel of the car).
The old geezer sales manager wouldn't answer our questions and condescendingly told us "his people" worked on commission and if we were not buying, we were just wasting their time. We told him we understood that (we had actually brought a Starbucks gift card to give to the guy to thank hi for his time, as we knew he wasn't "making anything" on us), and were willing to wait until they were not busy with a potential sale. He told us that we were still wasting their time and out to be more considerate and leave.
Great job!!!!! It is a good thing you have a monopoly or you'd be out of business.
I plan to share my experience with your outfit everywhere I can
Confused , - martyn garrerr
I thought service was a business wants to be known for , the service manager was hard to deal with, and when I signed the car in he did not give me a copy...... He told me it was not a recall item , but I said it should be and is pending to be one. He had me sign that, but barely let me see it., and again no copy. He said the oil is to clean , and is suspicious . I had heard good things in all fairness to him, my friend had one ,she had since it was new , and he handled it well. I presume it was him.It seems the shop is over whelmed with work ,so maybe it is to large of a job. 2011 -2014 had inferior rod bearings approximately 470,000 were recalled., and the article said their are pending law suits. It has been since the 17th,and the car is just sitting, went in Friday , and I am still confused as to what he wants, and there is proof of the oil change but he will not even look. He says he needs that. I just want to know will they warranty it,if they will,give me the voucher,and if you don't want the work,and your to busy I will go else where. NO PROBLEM. /Well ,what a difference a day makes at (935 am Hst. ,the service manager called they will warranty the repair......may take some time they have 3 ahead of me........... Hallaluah , Mahalo
Good People and Great Service - kenseigibbs
Randle was very kind, caring, knowledgeable and answered all of our questions very throughly. Randle was very professional organized and prepared. Randle’s kind nature and the light that we saw in him made us feel very welcomed to the family at Big Island Motors. Overall Randle and Mr. Aoki did a very Fantastic Job! Awesome!!!