38 Hawaii Used Car Dealers

This is an outstanding used car dealership. - Jeff M

This is an outstanding used car dealership. I just cannot say enough good things about them! I have owned many cars and have dealt with many dealerships, but the owner of Excellent Motor Group is by far the very best person I have ever purchased from. He is the most knowledgeable, has the most integrity and honesty, works unbelievably hard, and is the most kind used auto dealer I have ever seen. This is what he did for me: I went down to buy a Ram Promaster cargo van. He worked very hard for me, making calls for about 3 hours to find a lender for me, but my credit wasn't good enough to qualify for the loan. So he showed me a Ford Transit cargo van he had on the lot which was a little older. I still couldn't qualify, so he dropped the price so I could qualify for the loan. Then I tried to pay the down payment with my debit card but couldn't pay the whole amount because of the limit on my card. I called my bank on the mainland to increase the limit, but it still didn't work. Then because of the time difference, my bank closed for the day and I couldn't call back. Then he let me use his computer to login to my insurance carrier's website, but I had trouble getting the lienholder's name and address to show on the insurance binder, so he sat down with me and helped me very patiently to solve the issue and get the insurance binder and my insurance cards and documents printed out. Then he drove me all the way across town to the lender's office, introduced me to the lender and explained the process, then waited for me while I set up my account and got my documents. Then even after the exhausting day, and even with my down payment only partially paid, he graciously let me to pay the remainder the next day, and he even drove me all the way back across town to my apartment. The next day he picked me up at my workplace and drove me to his lot, where I was able to finally pay the remainder of my down payment. He had already finished all of the documents and paperwork, and had also gone down to the dmv to do the temp registration. He also had done the safety and emission inspection, had the oil changed, and filled up the gas tank. Then after he had done all of this for me, he offered to hold the van at his lot until I could find a monthly parking place for it near my apartment. Then the next day after I found a monthly parking spot, I noticed that my name was slightly misspelled on a few of the documents. So I went down to his lot and he got all of the documents corrected very quickly, even while he was in the process of working with another customer. He had the keys ready plus a spare key, and the van was ready for me to drive home. And he did all of this over three days in the rain while major street work was being done right next to his lot. Wow! I recommend this dealer very very highly. I have never seen anyone so knowledgeable, so hard working, so honest and patient as him. The week I was at his lot, he sold 4 cars to customers who had purchased from him over 15 years ago, and now I understand why. When you find a dealer this good, you go back decade after decade. Outstanding.

**Buyer Beware** Do not buy a car here they will sell you - pulley0117

**Buyer Beware** Do not buy a car here they will sell you junk, blame you for whatever problem the car has then give you the run around when it comes to scheduling repairs. I purchased a car here in May 2023 and almost immediately the check engine light comes on. I returned to the dealer and told the salesperson Peter about the problem and right away Peter connects the car up to a small diagnostic machine and declares the problem to be a “FAULTY GAS CAP” then states he would look for a replacement cap. Fast forward a few weeks later and still no gas cap, the check engine light comes on again, so I return to the dealer Peter checks the car and AGAIN states it’s a gas cap issue and that he is still looking for a replacement cap. So, after waiting more than a month for the supposed fix I am driving just a few miles from home and every single warning light this car has comes on, so I go into my local car service, and they tell me that I have a blown head gasket and that engine oil is mixing with the coolant in my vehicle. I called Peter at Max Motors and told him the problem; I sent Peter the report from the car repair service, and he told me to bring the car in. I brought the car to him, and he confirms the broken head gaskets. Peter says that he will find out what it costs to repair the car and work with me on the cost to repair it. WAIT WHAT!!! Work with me on the cost to repair a car you sold me that should have never been on the road AS IS and was not sold as road worthy. So, I waited a few days for Peter to call back and of course HE DOESN’T so I call him and yup he gives me the old “HEY I CAUGHT COVID AND HAVEN'T BEEN TO WORK” so at this point I know these guys are trying to scam me. Peter then passes me off to his manager named John who right away tires to blame me for the cars problems as well so of course we talk, and I thought we had come to some agreement on trying to resolve my car issue which turned out to be more scammy behavior. After two conversations with him in which I told him that I could not get to work, doctors’ appointments or even the grocery store Johns reply was “Well can’t you take a taxi to work or get a ride from someone else?” John then proceeds to say that he has also caught COVID and shut down his business until next Tuesday September 26, 2023, and that he cannot get a quote to fix the vehicle or help me at all until then. I even asked John did he expect me to believe that in the short span of 3 months that a vehicle would develop a cracked head gasket and faulty coolant leak system, especially when I only drive the car 12 miles to and from work with local trips. I have less than 500 miles on this car from May to September! In short instead of owning up to selling people JUNK and trying to resolve the repair issues in favor of your customer or client, you guys simply blame your customer, hide behind fake COVID claims (who even does that anymore) or simply lie about the extent of your mechanics ability to make these cars roadworthy. I will be taking my complaints to the State of Hawaii, the Department of Transportation, and any other permit or licensing source to have these guys sanctioned. Peter and Jon at Max Motors need to stop costing hard working people money and time.

Kelly came to us right away and gave information he is - Zenna

Kelly came to us right away and gave information he is friendly and helpful sales