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Outstanding Car Buying Experience - Alicia
Joshua Matsushige what an outstanding and understanding gentleman. The word "Gentleman" is never used today; which is a shame because this man displayed it to the tee. No I take that back because it represents all of the people in the sales office at Hyundai. Allan teaches with insight and integrity. Jack has his back and the company in his customer service and satisfaction. Joshua follows there lead and direction. They all were understanding to my unique and financial situation. I'm a repeat customer YES, I endorses this company.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Helping - Kaalanz
First time buying a car and my experience was good. Time consuming but good consumer service. I would come back and recommend to a friend.
General Sales Manager
Da Best - Jordan 96761
Island Honda is more like family. They go the extra mile for their customers.. Rohel Ruiz did an awesome job getting my son his very 1st used vehicle..
Oil Change - PABLOFLOYD
Saturday AM oil change. Fit me in without an appointment. Waited for an hour and a half which is below average for an oil change. Still I appreciated them fitting me in.
Sales Manager/Finance Manager
Ben is really helpful to his client., - Vidale
As I experienced I’m so happy and great full that Ben Cabalo is my agent, he help me find a great vehicle that I like.. thank you Ben..
Sales and Leasing Specialist
Product & Leasing Specialist
Eric goes above and beyond - Cris
This was our second time we leased a vehicle with Tony VW and with Eric. He had always made us feel important and on top of everything. He even went above and beyond the expected customer service by dropping of our plates when we were busy with our son's wedding. We refer our friends to Tony VW and just recently, our brother leased an Atlas at his location. Very happy with the entire staff we encounter while there.
Servicing - Glenn
Easy to set up. Was told why was involved and cost. Since the car was also under warranty, my concerns about braking noise was addressed and taken care of.
Customer drop off service and pick up was also excellent. Made it a good day.
Great service...great experience! Always greeted by... - PM
Great service...great experience! Always greeted by attentive employees who strive to make my visit a truly pleasant experience. Service department always helpful with explanations of work accomplished.
2019 New ATS Coupe - Tenshi81
took possession of a new 2019 Cadillac ATS on May 1st. My car was not ready at the time I had appointed. The car was and is still filthy. The mirrors and glass have water marks and stains. The wheel rim is damaged and to top things off, I had to install my own license plates.
I am not accustomed to this type of service. I’ve owned Cadillacs since 1992 when the dealer, Schuman Carriage, who ALWAYS have the level of service befitting to a Cadillac.
Was sold a lemon, though they helped resolve the problem - Jchennault
Bought a 2007 Toyota Sienna from these folks in early April. 1 week after I bought it I had all kinds of overheating issues and misfires in the engine. Took the car to another mechanic who said it had a blown headgasket. Talked to the dealer and we came to as close of an agreement to get it fixed. We got a replacement engine put in and everything running fine.
I am not impressed with the vehicle maintenance that was performed before I purchased the vehicle, though I was impressed with Kevin's willingness to help with the problem we had and getting us back on the road.
unbelievable - Cailynb
Today I was SWINDLED. I called ahead regarding a 2013 Jeep w/ 77000 miles on it. It did have quite a few additions but part of the interior was in really rough shape. I dealt with a very nice salesman and we went for a drive. I then told them we would return the next day (with my husband) to complete the deal. I proceeded to get a phone call after I left, excited that I finally found “my Jeep” and they told me they could no longer offer it to me. A specific manager (very nicely) proceeded to tell me that it was an internal concern that they priced the Jeep incorrectly and will be taking it off the market until they can figure out who made the pricing mistake. He then proceeded to tell me that when something comparable comes in that he would notify me. So now, even though the Jeep has been for sale at a lesser price for a very long time, all of a sudden since we are interested the price will go up. This is a very shady situation and we will never return to this location. Unless, the phantom Jeep they showed me becomes available again at the original asking price and they make things right. Unbelievable waste of time. He also tried to convince me he initially kept the sale open for me and then said he advertised it incorrectly and that by far was not true either. Shame on you for offering vehicles under false pretenses. An absolute waste of my time. Driving from Koolina, in the rain... for false advertising and an unavailable Jeep.
Worst service - KAEHUKAI808
Recently tried to purchase a car and they never communicate with the customer don’t want to take your trade only rather put it on consignment and they never know how to push a deal to make it work with the banks terrible place to purchase a automobile
Terrible place - KAEHUKAI808
Recently wanted to but a truck from there and they just pass you from one person to another felt really uncomfortable working with 5 differs people just to make a deal. Promise to get papers signed but they don’t communicate with their sales representatives and the sales representative brought all the wrong papers and they don’t know how to satisfy their customer. Will never go back there.
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