285 Idaho SRT Service Centers

No guarantee on work no customer service - Frustrated

I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.

Honest Efficient people work here. I was passing through... - RetireeDave

Honest Efficient people work here. I was passing through Idaho Falls and decided it was time to get my jeep looked at before I got stuck in a desperate situation. The noise has been reported on the Internet as from a motor mount problem. The mechanic determined I had damaged my exhaust system. After I approved the repair I mentioned the motor mounts. Reply: those are fine. So they checked everything likely to be a problem and correctly identified what was wrong. No new parts needed. Did not artificially raise the price on this out-of-towner. Honest.

Service Department won't call me back. left multiple... - Mike W

Service Department won't call me back. left multiple messages to call me with an update and no response. I don't know if my truck is fixed or not. trying to make plans to pick it up.

I normally don't leave review, but I feel this needs to - david

I normally don't leave review, but I feel this needs to be shared. I recently brought in my brand new 2025 vehicle for service at Smith Honda, and unfortunately, my experience was disappointing. The technician made a clear mistake by making a cut for the roof rails he was installing in the wrong part of my car. Instead of being up front about it, they initially tried to hide the damage with electrical tape - on a brand new vehicle. I was shocked to discover they were prepared to send me home with it in that condition, without saying a word. They did fix it once i brought it up to them, but that included another trip back to the dealer for 4 hours. I get mistakes happen, but you would think a dealer would let you know and have a plan to fix it. Putting electrical tape over the mistake and hoping the customer doesn't see it is unbelievable!

Honest Service - LizKo

Josh in Service and Kelly in Parts were helpful and saved us $400 over a competing quote. Very honest people who only fix what is needed and don't try to oversell.

Thank you for all the help with my car. - Waybackfamily2

Thank you for all the help with my car. I was in a bad spot with my rundown car. Marci was able to help me get it figured out and they had a way for me to make payments on my bill

Went for service on my old but taken care of Honda. - Tetonsucks

Went for service on my old but taken care of Honda. They were given an aged key and treated it like xxxx completely broke my key. Can’t use my car and they won’t do anything about it. Absolutely no accountability with this place… STAYYY FARR AWAYY

they did an oil change and they buffed up my scratches - phoenixsickels

the most friendliest and nicest people i’ve ever experienced at a dealership. they did everything to make sure i was happy! i had just gotten cut off on the freeway and hit an orange cone and my front passenger seat tire fender was covered in scratches from the cone and they were really nice about it and buffed it for me. i would 15/10 recommend them to my friends and family!

Had to stop into this dealership on our way out from... - kdm42

Had to stop into this dealership on our way out from Oregon to Nashville on the 2nd day of our trip pulling our 5th wheel trailer during the first week August 2020. We had some issues with our 2003 Chevy Silverado 3500 6.6 duramax diesel blowing excessive smoke and lost power. We pulled off the freeway and found an RV park in nearby Wendell on a Saturday. Called the dealership and talked to Alex Birch, one of the service advisors. He said they could look at it Monday morning. I was able to disconnect by trailer and drive the truck to the dealer on Monday around 8:00am and Alex was able to get me in right away. So, I went and had some breakfast down the street. About 45 minutes to an hour later, Alex called to tell me the bad news, and that was, I had some of my injectors that were bad, which is one of the few pitfalls of this truck from 2001-2004. Even though my truck has just 80,000 miles, it was unfortunately out of service coverage. Alex let me talk to Matt Bridges, the shop foreman who gave me a detailed explanation of the problem after he did an injector balance test. Luckily, they had the parts in stock and Matt was able to start work on my truck right away. He had my truck done by 4:30pm, so we were able to get back on the road on Tuesday morning and I could certainly tell the difference in my trucks performance right away. They were able to drive me back to the RV park and pick me back up later that afternoon with their shuttle service while they worked on the vehicle. Thankfully, we were only down for 2.5 days and that was because it all started on a Saturday and we had to wait a day and half for the service shop to reopen. Thanks Alex and Matt for great service and getting us back on the road so quickly. We are now back home and have logged 4,200 miles since the service and my truck is running great.

As always I appreciate your fast, friendly and efficient - billmohinkle

As always I appreciate your fast, friendly and efficient service. Always happy to recommend Twin falls Subaru. Thank you again!