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Negligence led to endangerment - Jacob H
(Downer Groves - Perillo) (Bentley Gold Coast) manager Dan Kern and Sales Rep Dimitrious Mitchell failed to rectify a significant issue that they caused.
I purchased a vehicle from Downers Grove in August of 2019 - Bentley Gold Coast fitted the car with tires that placed myself, my family, and those on the road next to me in jeopardy.
The tires they put on my vehicle could not sustain the weight of my vehicle. They were off (over-weighted) by 1600 pounds. The rating was a 95w. The proper tire-weight requirements are 105w rear and 101w front, for my car. Bentley Gold Cost's error led to stress cracks and additional warping of the tires within 3000 miles of driving.
A quote from the shop I took my car into - to inspect the tires; "I can not believe they did not explode."
I immediately called Bentley Gold Coast and reported the issue. I supplied them with a detailed email, including pictures of the tires (cracks, type of tires, etc.), a statement from the shop that replaced them, and proper load weight specs.
Bentley Gold Coast /Perillo Downers Grove denied all negligence and will not reimburse.
P.S. Bentley Gold Coast admitted to putting on the tires before purchase and still refused to rectify their negligence.
Big mistake buying my Bentayga here - Damon Georgalos
Bought a brand new 2017 Bentayga from here. I did the deal completely over the phone as I’m from Utah. My sales guy was Roland. I received the car with a oil change and service due from the first start up. Roland claimed it just needed to be cleared. This is a lie. I called about 5 times to Roland regarding questions and issues with the car within a week of delivery. Roland knew nothing about the car and couldn’t walk me through anything I asked about operating the car. Additionally I’ve had several issues with the car and Roland will state he will check with his service guys and call me right back. To date I’ve never been called back one out of the 5 times I’ve called about different issues. This place is clearly a disaster and I made a huge mistake giving them my business.