129 Illinois Dodge Dealers

HORRIBLE SERVICE! - KGoff

We just had a very expensive ceramic coating/self healing system put on our car by an awesome company. We got it back looking gorgeous and took it to have an oil change and tire rotation at Greenway. We got it back with a big gouge in the hood!!! It looks like someone closed the hood with a tool in their hand! We have pictures of right before we took it there, and after so there's no mistaking that this was done on their watch! It is literally through the ceramic coating, through the paint!!! My husband called there and they said "huh, that sucks". No apology, no offer to fix it, nothing!! I will NEVER take another vehicle to Greenway again, and I will make sure everyone I know is aware of this situation!!

Left tool under hood that caused serpentine belt to come - KCrabb

Left tool under hood that caused serpentine belt to come off track and severe damage and said it’s my problem not theirs. Customer service is terrible. I’ve been hung up on. Also they told me to wait another week and notify my extended warranty insurance which I believe they are telling me to be deceptive to the insurance. Their mechanic left a tool under the hood, I have witnesses. My 76 year old mother bought this car less than a month ago and the tool is certainly not hers! Plus they will ruin your credit by searching multiple banks in order to get a sale. With out my mom knowing it they searched 8 different banks to get a sale…..destroyed her credit!

Great Experience - Nation

We shopped all over but came back to Max Dye. We found that other car dealerships lure you in with great internet prices but once you are there, it does not pan out so well. The experience has always been great from the sales to the service. The sales department is very upfront with a good balance of not being too pushy but very knowledge and willing to answer all your questions. We enjoyed working with Chad. He spent a great deal of time making sure we were well oriented with our new purchase. The other great part of purchasing from Max Dye is having such an efficient, helpful service department. Steve has always taken great care of us. The owners are also very friendly, helpful and personable.

Lost My Trust and Future Used Car Business - A_Bell

I am extremely disappointed with my experience here and won't be going back. Here is my experience as unbiased as I can tell it: - I entered lot to see a used vehicle that had been on their lot for 3 weeks. Discussing the vehicle with the salesman, I was told the vehicle had undergone their standard used vehicle inspection and oil change. - I test drove vehicle and noted some shimmy in brakes, so I asked for the brakes to be inspected. - I left the lot to visit another dealership, then later received a call that the vehicle had not had the standard inspection and oil change as the salesman had said. They offered to replace the warped rear rotors causing the shimmy and pads, which was nice. - When I returned to the dealership, I entered the vehicle to find that the salesman or another employee had smoked in the vehicle between my test drives. It had been a non-smoking car before that point which was important to me. - With the brakes, inspection, and oil change resolved, I did a final check over the vehicle. When looking closely, I found some fluid on the left side of the bottom of the engine. The salesman didn't know what it was, so we both discussed some possible causes. He thought it might be residual fluid from the AC pump, which had been replaced. I thought it might be coming from near the water pump. I told them to check out the leak before I signed. They returned saying, "We did not identify a new leak". - I signed the papers understanding it was an "As-Is" purchase, assuming responsibility for the issues of the car but trusting their word that the fluid was a non-issue. - Within a week find the leak was still occurring (I parked on gravel the first 6 days so couldn't detect the leak). I took it to a Honda Dealership in another state where I had just relocated, and they immediately identified it as an oil leak through the front crank seal. - I had the dealership repair the issue, and then I called back Wrights to inquire about the issue. They claimed I only asked them to look around the water pump (less than 10 inches from the crank seal, fluid would have been very visible from under the car), would not respond to my inquiry into whether they kept a written report of their used car report, and did not make any effort to rectify the situation, meet me in the middle, or work to find a compromise. I can't tell whether this was an issue of lack of integrity or technical competence, but either way they've lost me as a customer.

Pairing bluetooth - cdalpra

I'm from Fl. with a 2014 Dodge . Everyone has like treated me like I bought there. Auburn paired my new cell phone in seconds and also explained how to take my key apart so I could leave a key with some one and yet they could not drive it. What a delightful, energetic versatile person .Thanks for the great job!

I found this dealer on the internet and gave them a call... - tslattery

I found this dealer on the internet and gave them a call expecting the same story about how great the car is and I better hurry. However, when I called I spoke with Tom Gillum and was amazed at the low sales pressure and his straight forward honesty. I drove over two hours to this dealership and found the car just as he described. All the personnel working there were very friendly and honest and NO GAMES with the general manager. I was so impressed that I wanted to get the word out that there are honest dealers still out there. You can take them for their word on the phone or in person. Their pricing is very reasonable and they are great to deal with. Never thought I would give a car dealer a good review, but I was impressed!

Jeep was cleaned up when we arrived to test drive and... - pbraschler

Jeep was cleaned up when we arrived to test drive and with a full tank of fuel. After deciding to purchase, since we were paying in cash, took a total of maybe 15 min. So far, no surprises on the vehicle. Very satisfied.

Had the best time there very very low pressure and Troy... - Kenny

Had the best time there very very low pressure and Troy our sells man was awesome, highly recommend.

Traveling from Indiana to Mississippi on 57 South we has... - ohairebk

Traveling from Indiana to Mississippi on 57 South we has a the lug nuts and wheel come loose. It was about 2:00 pm and we were needing to find a place to work the vehicle in so we could get the repair done and back on our way. We searched the internet and used the Garmin and found a tow service. The tow service was from a small shop that couldn't fix the car until the next day and that would mean a overnight stay and pay for another motel room, one was already paid for at our destination. The garmin lead us to Linwood Motors and the internet gave us the phone number. Chad answered the call and said when the tow truck picked us up on the interstate we would be about hour and half out but he would work us in. When we arrived at Linwood they worked us in and we were on our way by 5:00. They were kind and very understanding about our situation. They have a verky nice facility and I was impressed with the way they treated others who walked in while we were they.

Contacted Nikles of Petersburg and got a response first - krystle7186

Contacted Nikles of Petersburg and got a response first thing the next morning. A couple days later I went and test drove the vehicle and purchased it too. Doug was excellent to work with! I’ll be back to purchase from him again.

major lowballer on trades - Bodog

Spent most of a Saturday morning waiting on our trade-in numbers. Finally he came back in and offered below" rough" trade- in prices. They price the vehicles below book value and expect you to take a beating on your trades. If the car is worth a specific price, why not just ask the price instead of playing games with people???Nothing like insulting the people that keep your lights on!

Jeep Sahara - Rhondao

Found a Jeep online and worked with Bob Guelde. He was easy to work with and knowledgeable. Rod, the finance guy worked to get us a rate we were good with.

Unsafe - Jamied

Sold me a vehicle that is unsafe to drive and now they never respond to my calls. Not professional or friendly. Finance department is incompetent as well. Had to do both ends of the deal