6 Illinois Recreational Vehicles Dealers

Had issues with this dealer. - Anthony

Had issues with this dealer. A lot of extra charges that I didn't need and made the vehicle/RV unsafe for installing another brake controller on top of my brake controller just to make the sale! So I traveled home without a working brake controller They told me I needed brake controller in order for me to take the RV home so I did all the requirements before the pick up day and informed them that I have all the necessary safety equipment to take the RV. I was also charged for installation????I don't know whats for??? And they don't tell you what they’re adding to the RV. they just show you how it works and not tell you your paying for that. Complaints was escalated and felt they are all the same! No compensate for what they did. I had to drive hours to return all unnecessary stuff they sold me.

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They only do the right thing when forced to - T. Beedle

My husband and I have recently purchased a 2018 travel trailer from what is now Phillips Rv(previously Brown and Brown). Initially, my review had been excellent, but after only one year the salesman we had dealt with and also the sales manager no longer work there. It seems that they no longer care that we bought a camper from them. They lost our license plates! Yes, that's right. Somehow, they managed to lose our plates and refuse to replace them. They want us to pay for their mistake. I am sorry to say that my once excellent review has turned very negative. High turnover and poor management leaves me with quite a bitter taste in my mouth. I have also filed a complaint with the BBB. Do not use this dealership. UPDATE: 9/16/18: They finally did the right thing. It's a shame we had to involve the BBB in order to get them to do the right thing however.

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