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I took my Bentley to a performance shop to have my engine... - johnnie007
I took my Bentley to a performance shop to have my engine light repaired. They quoted me $3,500.00 to replace catalytic converter. I asked is my 2007 Bentley still covered by a warranty - they said no. I left and called Bentley Downers Grove and spoke to Tom B. I explain my problem he told me to bring it in and he will provided a loaner vehicle. He inspected my Bentley and called and told me my Catalytic Converter is a part that is covered by my 8 year / 80,000 mile warranty .Tom ordered the parts and my Bentley was completed the next day
Bentley Service at it's Finest - Michael Lipinski
I was traveling from Nevada to Chicago, just as I crossed the Illinois border at 11 pm at night my engine light came on my 2017 Bentley and I had no acceleration. I called Bentley Roadside they said they will only be able to pick up the Bentley and hold it until the next day. I explained to them I need a loaner vehicle tonight to get to my meeting in time the following morning. Bentley Roadside put in contact with the Service Manager Tom from Bentley Gold Coast.
I explained to him my situation and he sent a flatbed that night with a loaner vehicle for me to drive. They picked up my Bentley and I was able to make to my meeting in the morning.
I picked up my Bentley the following day and able to complete my travels on time.
That is what I call Bentley Service at it's finest.
Their customer service is really bad. I was told that... - veronruth
Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!
Radiator and battery replacement $1,070.00 - Carlisah
My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR just looks at your car you're going to pay about $200.00 and average radiator replacement is about $500 according to the internet.