205 Illinois Ford Service Centers

Pat Cousar is allways ready to answer any question I... - rosekate

Pat Cousar is allways ready to answer any question I might have about my new car or to show me how car features work.I buy all my cars from Pat.

Just picked up our 5th purchase vehilce from Spring... - Bonnie Potthoff

Just picked up our 5th purchase vehilce from Spring Valley Ford. Chris Brands sold us 4 of the 5. Great Salesman and dealership. We will for sure buy from them again in the future.

Very nice and helpful. - elainebaltzell24

Very nice and helpful. We always get our cars serviced there. And have traded with you guys. Just so nice.

Terry's staff is professional, thorough and courteous - karen

Terry's staff is professional, thorough and courteous every time my car needs servicing. I know my car is road-worthy and safe after they work on it. Christopher Resa and Randy Peterson made the experience easy and comfortable. Your ratings here only go to "Very Good". But Christopher and Randy deserve an "Excellent" rating.

I recently had service work done on my Model A at Classic - louwisdenis

I recently had service work done on my Model A at Classic Auto Factory, and I couldn't be more impressed with the entire experience. From start to finish, the team was professional, knowledgeable. Every issue I had with the car was addressed and fixed on the first try. Everyone was extremely nice, place clean, and staff friendly, which made the whole experience even more enjoyable. The shop itself is the coolest place I've ever visited, with countless classic vehicles on display--definitely a car enthusiast's dream! It's like walking into a museum! If you're looking for trustworthy, skilled service for your classic car, I highly recommend Classic Auto Factory. Truly a five-star experience!

Syed Hussain was very friendly. - Tmehmood2073

Syed Hussain was very friendly. Make us happy by giving us great deal. We are repeated customers and only come due to Syed. We refer lots of customers and will keep referring more. Please keep him because he is one of the best person we met. He always feel us like a family

QuikLane excellent customer service - Unoblondie

Not often you can have pleasant review when dealing with car problems . Michelle in the quicklane went above and beyond to make what could have been an agonizing afternoon as pleasant as possible and went above and beyond in customer service . I had my pup with me they brought him out water. There was tv, internet they even offered my snacks. Again thank you for saving me from tremendous stress and making car service a pleasant experience .

I'm always treated well. I was late for my appointment... - Grayce

I'm always treated well. I was late for my appointment and the guy was very gracious and still took care of my car. We were out of there fast, the service was great.

Tyler in parts!!!! Great!!! Job!!! Thanks for the help... - ajwielgat

Tyler in parts!!!! Great!!! Job!!! Thanks for the help getting my parts to me !!! Five-Star's.

1995 Ford Windstar ( green ) with the usual head gasket... - Video32

1995 Ford Windstar ( green ) with the usual head gasket problem<br>associated with the V6 aluminum engine. I let Webb service this gasket and had no problem until The wife drove the van to West Virgina through the mountains. Bam! The engine blew and I had to buy a new engine in Mt.Airy, NC. Anyway, when I got back to Chicago<br>I called Webb and told them what had happened, they said bring in the repair bill and they would see if Ford Motor would refund my money for the head gasket. The results were positive and I received<br>a refund. Happy-Happy.

Our vehicle was in the service department for almost 4... - vandriver

Our vehicle was in the service department for almost 4 weeks, we either couldn't reach the right person by phone or they were finding MORE things wrong with the van. Several times the service people were rude on the phone. When we got the van back FINALLY it was awefully dirty inside and STUNK! I wil NEVER NEVER return there!

This is the only dealership I let maintain my car. - SK

This is the only dealership I let maintain my car. Miguel Duran is the perfect service advisor. He made sure everything was done and at the minimum cost thoroughly checking my warranty etc. The only mechanic I use there is Mike Kladis He is thorough, very knowledgeable and explained everything to me that was done and at what level everything was done. I appreciate the explanation from both men. They both made me feel I was driving the safest car around. I love my 2020 Escape and I feel with their help I will have this car a long long time. Kudos to Westfield Ford for excellent Service again and again.

Modern Day Thieves - 2007 Mustang GT

I went in for just a few fluid drains and refills, and a few spark plugs. Somehow they padded the bill with all kinds of labor charges, checking things that I could've done myself. It cost me a month's wages to do what I could've done myself in a handful of hours. I will never spend another penny at this dealership again, as far as labor and service goes. Parts is another story, because the prices are set. But their service department will drain your bank account, coming up with all kinds of ridiculous charges, and parts price inflation. You've been warned.