Illinois Ford Service Centers

Scott the service advisor greeted me immediately. After... - Dpb794

Scott the service advisor greeted me immediately. After discussing my repair he advised me on other possible issues. Scott text me contact information. Reasonable price and expedient. Always good service. I highly recommend Joe Rizza dealership.

When I called to ask about the car battery both people I... - greeny1210

When I called to ask about the car battery both people I talked to were extremely nice. I received great service when I arrived at the service department.

Very nice dealership, Joel was pleasant to work with and... - sandrawehling

Very nice dealership, Joel was pleasant to work with and no hassle! I will come back for service here the next time I need it!

Awesome place to get a vehicle been doing business with... - CHUM_64

Awesome place to get a vehicle been doing business with paul all these years .. get good trade in for our cars thinking on getting something else.

Service was completed as necessary at a reasonable cost .... - gstarce

Service was completed as necessary at a reasonable cost . overall I was very satisfied. My car has been serviced at this dealership since purchased in 2014.

We are always greeted with a smile at Delong's. In and... - gmax2

We are always greeted with a smile at Delong's. In and out for an oil change. Staff is always pleasant. We will be back.

Great service!! They always go above and beyond for their... - khellerdds

Great service!! They always go above and beyond for their customers. Jeremy and Mikki always take great care of me. I just bought a car there last year and love it!!

Used the Quick lane for an oil change and tire rotation.... - pbcul8r

Used the Quick lane for an oil change and tire rotation. I arrived handed over my keys and the car was quickly attended to. I was out the door in 1/2 hour. And the cost was covered with Ford Pass rewards. Very pleased with whole experience.

I really appreciated the fact that the staff remembered... - sglowa1

I really appreciated the fact that the staff remembered me and remembered what service my truck needed. Very personable service! I will definitely be back!

Scott at the service desk was super friendly and helpful.... - javalover73

Scott at the service desk was super friendly and helpful. I did a oil change and the service was fast and friendly! I had a few questions on my warranty and Scott answered all my questions and concerns! Will definitely be back. Thank you Shields for hiring caring and knowledgeable employees.

The particular day I was there the work load was high and... - LYNDALJ

The particular day I was there the work load was high and the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz I have always been happy with the service at Sunset Ford of Waterloo. I have purposely bought Fords because our Ford dealership does a good job and it’s convenient.

I like this dealership, customer service was really... - mayra79

I like this dealership, customer service was really friendly and it was a fast and clean place they took the time to understand what I needed.

My service representative was very professional, took... - christinecaps12

My service representative was very professional, took care of all issues in a timely fashion and I was happy with his honest opinion. Would recommend to have your car serviced there.

I took my 2014 Ford Focus with recalls on transmission... - Dr.job.cardio

I took my 2014 Ford Focus with recalls on transmission and they been taking care of it since I dropped off to Mr. Timothy Nickels who was my service advisor, he is a great and honest person and got my car back fixed. Thanks Fair oaks Ford Naperville

Anderson Rock River Block performed excellent work in a... - klemm4

Anderson Rock River Block performed excellent work in a short period of time without any appointment. Lori provided excellent courteous service in a quick period of time. Work was completed that another Ford dealer would not do, this was a warranty repair done without any questions ask. This defiantly changed/ restored my faith back in Ford. I will defiantly return.

Yemm Ford did a great job on my recall service and oil... - amjcjs

Yemm Ford did a great job on my recall service and oil change/inspections. They are always very helpful and courteous! Also very helpful with giving rides to work and/or delivering vehicle when finished.

Thank you for being so helpful and patient with us. You... - AllenKatie8989

Thank you for being so helpful and patient with us. You all were amazing through our first vehicle purchase. We look forward to doing business again in the future. Definitely will recommend you guys.

Excellent customer service - Galluzzo2

Alex & Jose we're very friendly not pushy we highly recommend them Thank you both we absolutely love our New Ruby red pearl Yukon Denali

Darwin is the nicest man around here. He greeted us and... - jennifer_rivera48

Darwin is the nicest man around here. He greeted us and gave us he’s best suggestions on what he can do for me. The best! 😆😆😆

First time car buyer! - Slu

I'll tell you what, I was in dire need of a vehicle late in the work day. Both Brandon and Nick stayed late in the evening to ensure that I left that with the right solution. Never once did I see them lose patience no matter how confusing or demanding I was acting. Their outstanding customer service made me feel comfortable of going forward and buying the car! All I have to say is my next car purchase I will, "Buy from Brando"

please is well organized, clean and willing to help. I... - pearson45

please is well organized, clean and willing to help. I had an oil change and it was quick. Car wash was out of order, which sucked but still great service and thats what counts

What a relief - wife's hero again

We shopped for days and finally came across car at Heller Ford. Jeff Moline was quick and addressed our needs, gave us a fair price and the deal was painless and quick. Almost too quick. We bought the car even before it was detailed and Jeff made sure everything was taken care of and even came to my wife's place of work and picked up the car (about a 20 mile drive) because of an overlooked issue. Painless, easy, fair, and lived up to their word.

My dad works in the service department at Varsity Lincoln... - Daniel Sheill

My dad works in the service department at Varsity Lincoln of Novi, Michigan. So I have a reference point for what makes a great service department. Fox Ford is among the best!

I'm always treated well. I was late for my appointment... - Grayce

I'm always treated well. I was late for my appointment and the guy was very gracious and still took care of my car. We were out of there fast, the service was great.

Brad and Jimmy are the BEST and head up a great... - CHall

Brad and Jimmy are the BEST and head up a great parts/service department! ALWAYS helpful, AWESOME customer service and the very best service technicians around.

Had my service done,explained what I would like to have... - D

Had my service done,explained what I would like to have done. Was introduced to Dan service department manager and Nick service department adviser. New the other manager for over 25 years. Dealerships were sold off this is the end result. They were professional, polite, pleasant to work with and I have no reason to go elsewhere.

Great service, simple and quick process to get an oil... - RJOConnor

Great service, simple and quick process to get an oil change. The dealership has a large and clean waiting area that made waiting for the oil change pleasant.