1,960 Illinois Pontiac/1000 Service Centers

Thorough diagnosis; problem precisely identified - frgus

The engine leak was identified following thorough investigation. Solution was carefully explained to me by Dan Stickel. Appointment was made for the necessary work to be done.

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Used Genesis Valet to receive maintenance and - Car Buyer

Used Genesis Valet to receive maintenance and reapplication of the interior protectant and exterior coating to my GV70. Looks amazing, just like new. A huge THANKS to Colin and Al for their coordination and providing EXCEPTIONAL customer service! An overdue thanks to hanks Austin, too for a great car buying experience. Can't go wrong with Family Hyundai!

Absolutely disgusting treatment by Mike Chino, Ken Lew - JM

Absolutely disgusting treatment by Mike Chino, Ken Lew and Kyle Copeland with Gerald Service Department. In the last 6 months, my vehicle has needed a replacement motor, motor mounts, coil packs, transmission and transmission mounts. It is still broken, but the dealership is lying and saying there was an "incident" and they refuse to service my vehicle which is still under warranty. The only "incident" was that three of their employees, including Kyle and Ken, aggressively approached me regarding my concerns, unnecessarily escalating an already bad situation. My car has been in the shop on average of every 1500 miles for major repairs for the last four years. The service department is incompetent, dishonest, and incredibly rude. Do yourself a favor and go to Napleton, you won't get quality service from Gerald. You will get lied to, bullied and harassed. If you are looking to purchase, stay far away from Hyundai and the Gerald Group, unless you want to be treated like dirt. They do not value you as a customer. Also, please note that Mike Chino bribes people to remove bad reviews, which is why you don't see many listed here.

The air conditioning on our recently purchased 2023 Niro - michael.santay

The air conditioning on our recently purchased 2023 Niro went out; although it took several weeks for the issue to be located and the parts ordered (which added some time to the process) the service dept communicated throughout the process, provided a HEV loaner, and ultimately worked with Kia on the fix and related warranty coverage. Thanks to Chris and the team for resolving this.