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Radiator and battery replacement $1,070.00 - Carlisah
My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR just looks at your car you're going to pay about $200.00 and average radiator replacement is about $500 according to the internet.
Horrible dealership - Marlise Boyer
They break your car when you bring it in and don't care about fixing it. Instead Mr. Schmitt wants to win a battle against a strong female. Ridiculous. And are you really not going to fix a recall that caused deaths and a major lawsuit for General Motors. I think Ms. Barra, CEO, would have a heart attack if she knew.
The mechanics themselves seem skilled enough, and they... - chicar
The mechanics themselves seem skilled enough, and they have never tried to "invent" problems - but there's more than that to be a good service dealer in my opinion. The service consultants are generally condescending, especially but not limited to, women - as I've seen them talking to other people too. The pricing is very high, but you expect that from a dealer. They completely miss details, like replace my lug nut cover, then forgot (3 times) to order the replacement for the one they lost. They grossly exaggerate how soon your car will be done, like 45 minute oil changes take 1 hour and 20 minutes. They just plain act like they can't be bothered with customers. I think Service Consultants should be eliminated. If they can't treat the customers better than a mechanic would, then why have them at all?
Village Pontiac - GMC demonstrates the worst of GM and... - Bugatti
Village Pontiac - GMC demonstrates the worst of GM and encourages customers to patronize competitors: My valve stem broke in my Saturn so I filled the new tire with air and raced down the street to the nearest shop: Village Pontiac-GMC. I pulled into the service bay with my two children, then waited 28 minutes for someone to help me or even greet me. I simply wanted them to take my keys and check in my car for service. Only one other customer was ahead of me, and she spent the entire 28 minutes standing at the service desk trying to get a service person (who was apparently working with her) to check in her car for service. My children were crying and singing while waiting, and the leaking tire made an annoying, loud hiss the entire time, but none of these seemed to encourage anyone to help me or even greet me. Even though I asked everyone around, noone would help me or even greet. After waiting 28 minutes for someone to greet me, my tire was almost flat so I got back into the car and raced out of there to go to a competitor down the street for help. As I neared the bay door, I noticed that one of the women, behind the service desk, who was pretending to be on the phone, found time to reach up to press a button to open the bay door to let us exit. What an awful place to try to get your car serviced and what a ridiculous way to run a business.
Service BDC Rep
Gjovik Chevrolet Buick GMC, Inc.