1,967 Illinois SRT Service Centers

Scheduled an appoint to have the brakes replaced - Schmoe

Scheduled an appoint to have the brakes replaced (including a quote) and replace transmission fluid. They said it would be a couple hours next week. I come back in for the appointment, asked that they were indeed going to replace the rear brakes, they confirmed, and I waited. 3 hours later, they said the rear brakes needed to be replaced, would I like to wait the rest of the day or get a loaner. No, because I already planned around the time estimate they gave me when I said to replace the xxxx brakes. And also no, because they literally did not do the one, main thing I brought it in for, and was unambiguous about it needing that service. This is on top of a separate, major electrical issue they magically couldn't reproduce three separate times, and still won't fix, even with a TSB highlighting the exact issue and resolution. And yet, I can still get errors and dings right as I pull up, and right as I drive away. They even ignored the videos a passenger was able to capture. The staff has left me with the impression that they either don't have the interest in fixing the car, the ability to, or both. I wish I could say it was a one-off, but three times means those are habits, not simple accidents. If I were Wecks, I wouldn't want my name on that door. UPDATE: They apparently read these reviews, because after setting up an appointment to bring the car in for a recall issue related to the backup cameras (NHTSA 24V480000), I brought the car in the next morning, after getting the appointment confirmation text, handed my keys over, and was told to leave the building. When I set up the appointment, I said a loaner wasn't needed, I had the day off and wished to remain available in case there were other issues found. The response: they told me to leave the building because ownership didn't like my earlier review and they would call the police. I took my key back, took my phone out to record and confirm that it was ownerships decision that I was no longer a customer. Suspiciously, that they decided I was no longer a customer made itself known after I said the work needed was part of a recall. Not when I set up the appointment, walked in, provided my info, and handed over the keys.

I had an unusual problem with my door, and Nick, the - jamiewalczakwilson

I had an unusual problem with my door, and Nick, the manager was so kind in helping me. I am a single mom with a van, and I have been taken advantage of with car maintenance before, and Nick was personable, helpful, and efficient. He didn't even charge for the repair because a technician had called in so the work took longer than he anticipated. I was treated professionally by everyone there. Words aren't enough to describe how grateful I am. Five stars!

I'm always treated well. I was late for my appointment... - Grayce

I'm always treated well. I was late for my appointment and the guy was very gracious and still took care of my car. We were out of there fast, the service was great.

Tyler in parts!!!! Great!!! Job!!! Thanks for the help... - ajwielgat

Tyler in parts!!!! Great!!! Job!!! Thanks for the help getting my parts to me !!! Five-Star's.

1995 Ford Windstar ( green ) with the usual head gasket... - Video32

1995 Ford Windstar ( green ) with the usual head gasket problem<br>associated with the V6 aluminum engine. I let Webb service this gasket and had no problem until The wife drove the van to West Virgina through the mountains. Bam! The engine blew and I had to buy a new engine in Mt.Airy, NC. Anyway, when I got back to Chicago<br>I called Webb and told them what had happened, they said bring in the repair bill and they would see if Ford Motor would refund my money for the head gasket. The results were positive and I received<br>a refund. Happy-Happy.

Weeks service has always taken care of our vehicles. - Whiteash

Weeks service has always taken care of our vehicles. We have a lot of confidence in finding out what's wrong and making repairs in a timely manner.

Our vehicle was in the service department for almost 4... - vandriver

Our vehicle was in the service department for almost 4 weeks, we either couldn't reach the right person by phone or they were finding MORE things wrong with the van. Several times the service people were rude on the phone. When we got the van back FINALLY it was awefully dirty inside and STUNK! I wil NEVER NEVER return there!